Pooch & Mutt Reviews 

2,317
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,317)

1,040 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company understands how to treat…

This company understands how to treat customers! My dog’s food got sent to my old address during our house move. My oversight.
Got in touch with Pooch & Mutt and Ellie arranged for the order to be reclaimed from the courier who said it couldn’t do so for me and also re booked the delivery for the very next day to our new home. One very happy dog. One very happy dog owner. Fantastic work. Thank you!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

We love poochandmutt

We love poochandmutt, my dogs really love their chews and treats! They have great ingredients and my dogs find them very high value!

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service ! Despite requesting cancellation of the subscription I got locked into as the food was unsuitable for my dog , they continued to take money from my account and send the order . When requested that they cancel , they still send the order with a follow up email asking do I want a return label? . No what I want you to do is stop taking unauthorised money from my account and sending goods I’ve already told you I don’t want ! - steer clear

15 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve recently started using Pooch &…

I’ve recently started using Pooch & Mutt products for my little dachshund, Rolo, and I’m so impressed with the quality. The Calm & Relaxed supplement has been a lovely addition to his routine, especially while he’s still getting used to new experiences and settling into puppy life.

I love that the ingredients are thoughtfully chosen and that the products are made specifically with our dogs’ wellbeing in mind. Rolo seems to really enjoy it and I feel happy knowing I’m giving him something that supports him as he grows. 🥹🐶

The packaging is gorgeous too, and the whole brand just feels really premium. I’ll definitely be trying more Pooch & Mutt products for Rolo! 💕

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Pooch&mutt treats

I have been feeding Vinnie Pooch&mutt treats for years as he absolutely loves them and they have added health benefits! We also use the supplements alongside his food

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Walter has had lots of pooch & mutt…

Walter has had lots of pooch & mutt treats since he was a puppy and he can be very funny with what he likes and we have always found him to enjoy these, we also love the Dental Sticks and Salmon oil too

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and affordable

I needed to switch my dog's food recently and it really made me worried that I wouldn't be able to afford a good quality food for him. But I tried out Pooch and Mutt after hearing good things about them and I couldn't be happier. Spencer loves it!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great dog food

Great dog food! We have been using Pooch and Mutt for our dog George for the last four or so years. They have a great variety of dry and wet dog food as well as supplements and treats. The supplements have been a great success, George is a mini poodle and we have read his breed can have tummy and gland issues but thanks to the supplements, we have come across no issues

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Salmon oil

We love the fast delivery if you get your order in early you can get it the next day. Luna has been having the salmon oil on her food daily and it’s really made a difference to her coat and skin.
Would definitely recommend.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Loving pooch & mutt products

We’ve used pooch & mutt products for years…… treats, food, supplements…. We started them on the supplements, both powder and tablets when bella was struck down with IVDD…. She’s been on them 4 years now, and hasn’t had a relapse, so hoping these have helped… but mine all love the products!!! Xmas advent calendars are always a hit!!!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the new cat food!

Really happy with the new gravy range from the cat range Purr & Meow! My cat can be quite particular with her food, but she absolutely loves these. She’s been enjoying every bowl, and it’s great to have new food that she actually gets excited about! 🐱🐾

14 September 2026
Unprompted review
Rated 5 out of 5 stars

We love Pooch & Mutt

We love Pooch & Mutt! We have three dogs - 2 are on the Primal range, and one on the Puppy range. They all look forward to dinner time, and no upset tummies. Delivery is extremely fast, perfect for when you don’t realise you’re running low on food.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Food fussy dogs love

My fussy rescue dog absolutely loves his pooch and mutt food and treats. It's been super hard to find foods that he likes and that agree with his sensitive tummy. So glad we found pooch and mutt ❤️💫

19 August 2026
Unprompted review
Rated 4 out of 5 stars

Helping a Fussy Spaniel love Food

We have a very fussy spaniel, who has tried and tested various food over the last few years. We moved to Pooch & Mutt about 5 months ago, to try their digestive friendly dry food and she is back to enjoying meals with no fuss!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

versatile food

We’ve been using pooch and mutt for quite a few years now and our dog loves it. we love how versatile it is and how much of a variety there is. Having a dog with a severe allergic to chicken as well as gastrointestinal issues has proved difficult in the past when trying to get food he likes and will eat, however with pooch and mutt we don’t have to worry about dinner time.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Been using Pooch and Mutt for 6 years…

Been using Pooch and Mutt for 6 years now and can honestly say that in that time I have had no issues with delivery, products & availability. They have a wide range of food and treats and my whippets get on very well with all of the products which do not affect their very sensitive tummies. Always have great offers & discounts too.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great range

Easy to order, super fast delivery. My dog loves the dry food and the toppers. Such a good range of treats and chews. There is nothing he has not liked 😋!!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Pooch & Mutt are amazing!!

Pooch & Mutt have been great!
Our rescue pup loves their food and treats. We started our rescue on Calm & Relaxed dry food when she arrived to us as a foster to help her through a stressful time, Bella did really well settling into our home.
Their treats are great, I love that they benefit or dogs health whilst being a great training great too!

13 September 2026
Unprompted review

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