poltronesofà Reviews 

Gail helped to make me decide what to buy, without being pushy.

Great customer service! Ms Lysimachi very patiently showed us everything multiple times until we were ready to order. She was kind and explained everything in detail.

UPDATE TO REPLY FROM POLTRONESOFA.

I TRIED TO SUBMIT A COMPLAINT ON YOUR WEBSITE AND THE CASE WAS CLOSED AS EXPLAINED BELOW. MY ORDER NUMBER IS 2025/XX/1198 PLEASE CONTACT ME.

Total lack of customer care. We do not recommend Poltronesofa. It is very happy to take your order and payment but does not care about something called customer service.

We ordered a sofa costing more than €5,000 from the Thonon-Les-Bains shop in France on 1 August. As we spend a lot of time overseas, we wanted to ensure that the sofa would could be delivered to our French home on a fixed date and were told this would be the week of 6 October.

As this date approached we contacted the store and asked to confirm a delivery slot so we could book our travel back to France. We were told the sofa would arrive at the depot on 3 October and were advised to contact the logistics company by email to arrange delivery.

We asked for help from the agent who sold us the sofa and she was disinterested. After several attempts her reply was direct: "Unfortunately, I do not manage the schedule of our delivery drivers."

By this stage we had booked our travel and explained to the logistics company that we wished to book delivery on one of three days. Unfortunately the only slot available was the day of our departure between 12 and 16h. We requested an early delivery and waited and waited. Eventually the delivery arrived at 16.25.

The two gentlemen were very pleasant but were not experienced at moving furniture. So we had a chaotic 50 minutes as they moved the sofa components to the first floor of our home. One package was dropped resulting in damage to the foot, which was repaired on site.

As we had to dash to catch our flight we had no chance to sit on the sofa! We raised a ticket on the poltronesofa website to complain, but they could not help and said they only deal with repairs to damaged sofas and suggested we contact the store.

The store is not interested in customer service, nor are the online team and the delivery team were not specialist furniture installers.

I am not sure what the value proposition of poltronesofa is, but it is clear it is not customer service and it is unlike every other furniture brand we have ever dealt with.

Good service and a good salesman

Christine from Poltronesofa Malta was very helpful in helping us find the right sofa to satisfy our needs. Overall a great experience when we purchased our sofa

Excellent service from Christine at poltonesofa Malta. Friendly, courteous and with good advice and product knowledge.

We received customer service from Limassol Cyprus store employee Akis, and it was more than helpful! He was full of joy, ready to assist, showed us all the options, shared his opinions, and guided us through the store. A true professional—funny, joyful, and an excellent salesman! Give this man a raise!

I purchased a sofa in store from Poltrone Sofa on 13/09/2025 im store in Malta and paid a 30% deposit. Only a few days later, due to a sudden change in my circumstances, I asked to cancel the order.

The store refused to refund the deposit, claiming the order “goes into production immediately.” However, they also told me I could change the model, which clearly shows that no production had started and no costs had been incurred.

While I understand that in-store purchases may not have the same cancellation rights as online or off-premises sales, I find this practice extremely inflexible and unfair. A 30% non-refundable deposit, combined with contradictory explanations, is not what I would expect from a reputable company.

I am escalating the matter with the MCCAA and would strongly advise other customers to be cautious before committing to a purchase.

It was a great experience! Thanks to Christina we found the right sofa for our family :) She was really helpful and of course very patient with us ! She showed us many different sofas and helped us choose the right one ! Thanks again Christina! We can’t wait to have the sofa delivered ! :)

I had a fantastic experience at Poltrone e Sofà thanks to Kylie . She really took the time to listen to my needs, focusing on what I was looking for rather than just the price tag. She guided me through the options with great care, even considering the fact that I have pets and helping me choose the right material. Thanks to her advice, I found a beautiful set of sofas with a matching pouf, and I couldn’t be happier with my choice. Her professionalism, patience, and genuine interest made all the difference. Highly recommended!

Very helpful employees

We recently bought our sofa from here and the experience was excellent, mainly thanks to Kylie. She took her time with us, listened carefully to what we needed, gave us spot-on suggestions, and most importantly—never came across as pushy. That made the whole process so much easier. Her professionalism and friendly approach are exactly what good customer service should be, and it’s what ultimately made us decide to buy. Highly recommended!

The help and advice I received were invaluable. The professional and friendly service was highly appreciated. This, the excellent after-shaves and your quality products ensure that you are my go-to people for anything 'sofa'.

Hi,

I sent email and have not received any reply during some weeks.

Unique,best

Excellent service and support on showing us the vast model options offered by Poltronesofa in terms of soffas models and fabrics.
Totaly appreciated and recommend to any one looking for a new soffa.

Love your products .
Quality is fantastic .

Question …can we purchase a sofa with our own dimensions and still keep the same style

Akis made this experience great. He was friendly, helpful and a pleasure dealing with him. Made me not want to leave the store. Hard to find a salesperson of his calibre.
Thank you Akis!!
PS: great sofa purchase too.

We went into the store knowing exactly what we wanted. We already own two Poltronesofà sofas, and we decided to replace one as the backrest was causing me some neck discomfort. Our sales consultant, Kylie, was extremely knowledgeable and immediately understood our needs. She guided us through the options that matched our criteria, answered all our questions thoroughly, and offered helpful suggestions without ever being pushy. She also gave us all the time we needed to make our decision. Overall, it was a real pleasure buying from Poltronesofà.