This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more
Company replied
Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more
Company replied
I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more
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Company details
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
103K reviews
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Great and simple to use website
Great and simple to use website.
Quote I received was competitive but more importantly cover was increased.
Very quick to input details and to begin policy.
Only small thing and I’m sure eventually it will improve, however as I have this policy I enquired about pet insurance but due to dog breed no quote was given. IMO any pet as long as kept legally should be offered pet insurance?¿. Anyway I hope this can be resolved in future. Thanks
15 September 2026
Easy to organise on-line
Easy to organise a new policy on-line. Most favourable price by far with extras attached as part of the policy. Very pleased to have made such a big saving.
15 September 2026
Easy to fill in questions everything…
Easy to fill in questions everything straight to the point and within my price range
15 September 2026
No renewal quote
Quite happy with the policy and documents but rather than advise us of new quote before the end of the policy, they just took money from our bank without advising us first of what the increased rate would be which leaves a sour taste.
4 September 2026
I’ve been before with you
I’ve been before with you
I like it that I can phone you up and speak to someone I find that really helpful as I am not that good on the internet
Thank you
Regards
Ms Sonja Allen
15 September 2026
Hard Copy of Policy
Hard Copy of Policy,
Reasonable service when organising my house insurance policy, but the printed copies of my documents which I requested when setting up the policy failed to materialise. Repeated phone request (15/09/26) so hopefully hard copies will arrive by promised date of 25/09/26!!
Dr M Chappell
15 September 2026
Site is easy to use
Site is easy to use. My insurance was sorted problem free. Good price.
15 September 2026
straightforward process
easy to navigate and very straightforward process from start to finish
14 September 2026
Helpful telephone service
It took quite a while to get through on telephone having failed trying to complete transaction on line - my fault!
I have bad arthritis and it takes ages to hit the right buttons
However when I did get to speak, THANKFULLY,to a real person, she was excellent, very patient, very understanding and very helpful. She sorted out everything. Many thanks
15 September 2026
May use AI-assist with repliesRead more
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No Way To Cancel Autorenew
Sadly tried to take money from me with no option to cancel autorenew. So 20 minutes wasted battling bots etc to get through to hopefully get that to happen. Real shame successive governments don't act to stop this kind of behaviour. PS Thanks for reply from Mick. Could you clarify first if you do allow people to cancel autorenew online when you send their renewal or not? If you do and I just couldn't find the option and your AI bot/staff member didn't know either, then I'd be happy to spend more time helping you, if not there's nothing to look into further is there? It's just PolicyExpert policy to lock customers in to autorenewal or waste their time having to contact you and get further sales attempts pushed at them when they send your renewal quotes?
15 September 2026
Unprompted review
Reply from Policy Expert
Hello,
Thanks for taking the time to leave us your review.
We'd like to look into this further, however, we're unable to locate your information with the details provided in your review. We've requested your details via Trustpilot, if you could please respond at your earliest convenience, we can then assist you further.
Thanks,
Mick
Very Clear and Polite.Excellent Service.
15 September 2026
Spoke to a real person who answered all…
Spoke to a real person who answered all my questions satisfactorily. Very pleased and relieved. Thank you
15 September 2026
Agent managed to reduce my renewal cost
Your agent was able to find a way of reducing my renewal which had increased quite a lot. I was then able to renew at a better price.
11 September 2026
Easy to use and good quality cover.
15 September 2026
Easy to set up and compare the…
Easy to set up and compare the different policies on offer
14 September 2026
This was an easy process …
This was an easy process with a quote generated very quickly. The level of cover for the various options seemed clear.
14 September 2026
very easy to navigate the site
very easy to sort it all out for a novice at cumputers
14 September 2026
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