Policy Expert Reviews 

Fairly easy to navigate, some answer choices need a free type section as older property not standard build so not a standard answer.

The renewal process was clear and the quote very competitive. The website is easy to navigate. All in all, excellent!

Nice easy renewal transaction. Looking to move shortly. Were easy to contact by phone. Very clear and informative instructions given in what to do to transfer home and contents insurance to cover new house.

Efficient and simple

Easy to renew

Lady on the phone was very helpful & professional

Easy and straightforward. I found the policy through Compare the Market and after updating my details, chose the Gold policy. It includes everything I wanted and at a price that is less than I was paying to my previous insurer.

Very quick and easy process

Your website was alot easier to navigate than your competitors.

Quick and simple. Returning customer

Would have likes to have been called prior to renew.
Took my payment a week before due and left me struggling financially

A little slow in updating my personal details
Phone number / e mail address

Useless
Got my renewal email for car insurance, and there were 2 different prices stated in it... I clicked on the button to log into my admin portal only to be told there was 'no user found'. Went through the live chat route & was told, 'I'll reset your account,' and they then closed the chat. I tried to log on still met with the same issue, but I would have to rejoin the queue as the agent had closed the chat, and I just received incessant messages to 'review the service'. I rejoined the chat but after 4 hours, no one had joined the conversation. I emailed customer service to ask, to be told I would receive an email in 2-3 working days, yet nothing. I called to sit on hold for nearly 3 hours, finally managed to get into my account to try to cancel my renewal, and was then told, 'you'll need to call us to change anything' - what is the point of making me go through hours of inconvenience to finally get onto a portal that doesn't actually enable you to do anything?! I contacted them via email 4 more times to confirm the cancelation in writing; I just received the auto-response "2-3' days messaging. Tried to call again but was left on hold for too long and had to go to a meeting, so ultimately hung up. I filed an official complaint, which to this day has not been acknowledged. 3 weeks after receiving my 'this is your new price' email I finally managed to cancel my renewal, having to call again and sit on hold for 1hr+. My complaint has not been resolved or even acknowledged; they called me 3 days after my final confirmation of cancelation to speak to me again about the change of password on my account? The FCA states no insurance company can make it difficult to cancel the auto-renewal. I'd state that 3 weeks of continued effort to do so, is against FCA rules and I have reported the company. Stay away is my advice .

Service is good, and at a great price

The site for Policy Expert is very user friendly. Policy documents came through very quickly and they recorded my requested options. Insurance documents are also easily accessible unlike some other sites.

Competitive priced policies and variety of options made my choice of home and contents insurance with Policy Expert an easy decision and an easy task. Fortunately I have not had to make a claim and I hope that this remains the case. So I am not able to rate Policy Expert claims service.

Easy to complete forms for house and contents insurance. Very reasonably priced. Have only given 4 stars as ive never made a claim so no idea how they would treat me as a customer making a claim.