Police Mutual Reviews 

I initially rang Police Mutual to inform them of some minor criminal damage that my car had suffered. Whilst on the call, Keith was able to update my account with that information aswell as sort my renewal and add extra cover for me. This was completely hassle free as it has always been when dealing with Police Mutual. I couldn't recommend them enough. Great Service.

Excellent service from a knowledgeable, friendly and engaging member of the team. Good personable skills which helped to make the enquiry and result easy to understand.

I contacted Police Mutual on Thursday morning 30/10/25to hand my car policy to a newer vehicle. The phone was answered immediately by Rebecca White. Rebecca was very cheerful and enthusiastic and answered all my questions. I am 67 years old and needed to have a couple of things explained. Rebecca was exceptionally helpful and I can away from the call fully understanding everything. Rebecca is very professional and thorough and funny and is a credit to the company. I would highly recommend Police Mutual and have already signposted a couple friends in that direction. Kieran Murray

Responded to a mailing as my current company raised the premium to nearly £700 and as a previous customer for car and home insurance got an online quote (you can contact directly) to see what the cost and cover was. For an almost identical cover and including accidental damage and away from home, two expensive bikes and legal cover, PMAS were nearly £200 cheaper. My current insurer tried to reduce the premiums for loyalty but the difference remained well over a £100 more, so thankyou PMAS, again!

Simple application and quickly processed, great value.

Really good experience with the Police Mutual for car insurance, gave really helpful advice and recommended alternate options that were appropriate. Would use again!

Quick efficient service
Easy online application process

My current provider raised my home and contents fee from £486 to £2676, beyond belief. PM gave me the same excellent coverage for £412. No fuss, great service, and a much, much better price!

Sue Stott was very helpful and cheerful throughout. Dealt with my enquiry very professionally. I was very happy with the service.

Changing details on my policy was so easy and the whole process was made extra special by friendly and helpful nature of the call handler I spoke to whose name was Rebecca White.
Thank you so much.

After being with the company for six years I have tried to renew my policy this morning based on the renewal quote forwarded to me. At the payment stage I was surprised to be told that on top of the renewal quote I was being charged an admin fee of £40 because I was renewing my policy with them. So my insurance of £311 has now gone up to £359. They have started applying it to make themselves “competitive” apparently. I am now looking elsewhere.

It was very easy to navigate the website and change my insurance to your group Took less than 30 minutes

Really great service from Police Mutual both online and by telephone as I forgot to add additional cover.

Great price too!

A simple to follow website and a later correction of my mistake re dates organised by phone. An efficient and meticulous checking by the agent to ensure all was now correct. Superb service. Late full download of documents easy to achieve.
Price of car insurance most competitive.

Process of acquiring product was easy, information was readily available,

Competitive quote with human interaction from a UK based operative.

Reasonable annual price by comparison. Would prefer a quick response to receipt of Proof of NCB.

I was able to reinsure my car by completion of online questions that was well presented and not too protracted. I received the quote immediately with a choice of options and I was happy with the cost price quoted.

Your agent Rebecca White was extremely patient and polite answering all my queries.