Europesure Travel Insurance Reviews 

586
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very simple to navigate, making it fast and straightforward to arrange travel insurance online. Consumers also appreciate the very competitive prices and the clear, easy-to-understand policy choices designed to suit different destinations and personal needs. However, some reviewers were not happy with the claims process, noting unexpected rejections or difficulties when trying to get reimbursed for travel disruptions. Some people also mentioned that handling claims is often outsourced to external groups, which can make the overall reimbursement procedure quite frustrating.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and exemplary support.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Claim

People report ambiguous experiences with claim, as many consumers note they have not actually had to file any... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and competitive rates.... See more

Website

Reviewers highlight positive aspects of the website, describing it as informative, very easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the easy to understand comparison charts when choosing between bronze, silver, platinum etc. The communication before policy expiry is good. And so far, there have not been big changes in the... See more

Company replied

Rated 5 out of 5 stars

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product coveri... See more

Rated 5 out of 5 stars

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peac... See more

Rated 5 out of 5 stars

I had to cancel my trip because of illness and file claim to reimburse not refunded amount for tickets and hotel. I was surprised how easy process was and it took less than a month to receive compensa... See more

Company replied


Company details

  1. Insurance Broker
  2. Health Insurance Agency
  3. Student Insurance Company
  4. Travel Insurance Company

Written by the company

Europesure offers Annual Multi Trip and Single Trip travel insurance to expats and local nationals based in the EU, the rest of the EEA, UK, Gibraltar and Monaco aged up to age 79. Standard covers include Medical Expenses, Cancellation and Baggage. A number of optional covers complement the standard travel insurance benefits available with three levels of cover . Options include COVID-19, Winter Sports, Golf, Business, Terrorism Disruption, Gadgets, Weddings and Car Hire Excess. The policies are underwritten at Lloyd's and Lloyd's Insurance Company. All quotes and purchases are made online with a debit of credit card with instant email policy issue.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

586 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(586)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looks good. Won’t know for sure until a claim is made.

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product covering our requirements. The annual
policy was chosen for UK/EU travel, provided comprehensive cover & was competitively priced. I guess I’ll find out how good or bad the policy is should I have to make a claim!

9 August 2026
Rated 1 out of 5 stars

I have and incident and still havent…

2 weeks ago i was told few days.

5 July 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your review and we are sorry that you appear not to have been contacted by our Claims Handlers. We have contacted them and asked them to investigate this as soon as possible. The team at Europesure. UPDATE ; Our claims handlers have responded to me and have advised that there has been multiple email contacts between you and they are assessing your latest reply which was received on Friday so we are uncertain why you say "and still haven't answered"

Rated 5 out of 5 stars

Knowledge customer service.

Knowledge customer service.

30 June 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very helpful after I made a mistake on my application.

I made a mistake on my original application and you couldn't have been more helpful. Very much appreciated

27 July 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

I asked for a quote

I asked for a quote. They had all my info on file abd it was super easy. The policy and cost is easy to follow and understand. Friendly service.

25 July 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Brilliant service

The minute they received my email I was called. Kevin was amazing and of great help. I highly recommend this insurance company if you are travelling abroad. Well done great service

12 August 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Good morning - thank you for your very kind updated review and we are extremely pleased that your claim was handled to your satisfaction. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Great Service!

Very helpful staff in our local Status Insurance in Cyprus. We have been using them for a few years since a friend recommended them.

28 May 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we have passed this on to our agent. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Straight forward and easy to understand…

Straight forward and easy to understand
Smooth transactions and good customer service
Reasonable prices

20 July 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

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