Polhus Reviews 

Rob and Charlie did a great job when they came to build my new sauna . They arrived early and were very speedy. They obviously know the product well and it was all seamless . They carried everything in to the back garden and were generally very helpful .
Just a note to get rid of the rubbish /left over materials yourself as they do not do this .

I thought I was done with this company after the debacle with the Sauna that arrived with a tree sticking out. Then a new sauna arrived the second time with a broken roof. Unfortunately 2 years ago I ordered a hot tub from them. The fastenings to the door which hold in the glass broke. I ordered another door. Paid on 22nd September. Chased a few times, and today i'm told there was a "glitch" in the system and it hasn't ever been ordered, 9 weeks after paying. I wouldn't trust any of the positive reviews are genuine.

I purchased a wood fired sauna for my garden. Pre purchase I contacted Ahmed for advice on which stove to buy, he was very helpful and efficient.
I ordered and the goods arrived within 4 weeks (quicker than originally quoted). One piece of chimney damaged on arrival, Ahmed quickly sorted this for me. All in all excellent service and a superb sauna. I paid a professional chippy to build it, 4 full days work. I'm pleased I didn't do it myself, would have been quite fiddly and taken me a lot longer.

Really well packaged, excellent quality 90mm wood and all fitted together nicely. Well pleased with it all.

Terrible aftercare service.

I signed for a sauna delivery unchecked.
They sent out damaged goods which were photograpged on opening of the pallet.
They tried to blame the courier for damage inside the pallet.
I have call logs of times when I tried to contact them. I have a independent witness statment and photographs of the pallet when opened with the damage evident.
It is not the point of the money I have to spend to replace the damaged glass door delivered it is the principal behind goodwill and aftersales service.
Which Polhus have none of.
Avoid buying unless on the day of delivery you can get the courier to wait while you open a 2400mm x 1200mm pallet with all elements to be checked.
You would need to allow at least 30 minutes and have a considerable space to place the contents of the pallet.
I am sure we have all experienced delivery drivers that will wait around for at least 30 minutes.

Very pleased with my Sauna we’ve been using it 3-4 times a week !!!

Be very careful about purchasing a Sauna from Polhus. I would never usually review badly on Trust Pilot however the service and lack of customer service resulting in having to cancel my order after 5 weeks of awaiting delivery was shocking. Be very careful prior to giving Polhus your money. They won’t deliver on promise of 15-20 days and seems to be struggling with fulfilling orders, but will chase you to pay.

Good delivery service. Great aftercare. Excellent quality product

Great product - Seamless process!

Very happy with our Polhus Sauna order in the UK. The kit arrived without issue, fluid communications throughtout the process and once we figured out the base it went up fast and easy. Now enjoying our new Sauna in the garden!

In the main I'm happy with the sauna, but there are lots of niggles. First the delivery, the sauna arrives on a large pallet, when the drivers arrived they were unable to unload the pallet! The drivers and I had to lift the mini forklift off the lorry (much too heavy for us really) so that it could lift the pallet off the tail lift. The next biggest issue is the look of the wood. The website 3D model and photo shows a lovely light wood sauna, when I asked about the colour of the thermowood I was told it was "slightly darker than the untreated wood, a little warmer in tone", it's not, it's a rich chocolate brown, it doesn't match the other buildings in by garden at all. Next the front of the sauna is plywood, it doesn't match the thermowood at all, they supply a stain which is very dark, does improves the colour match, but the finish isn't great and it doesn't really match. In the end we've decided to paint the ply a different colour. The kit comes with facia boards, these are the most exposed to the weather of all of the wood and yet they are untreated and look very cheap wood, it looks like they will rot pretty quickly and they don't match any of the other wood in the kit (although the 3d model and photos make it look like they do) they should really be thermowood, to match the rest of the kit. I wish I could buy a spare set of facia boards, because I'm sure I will need them in 10 years time and they would be very hard to source locally. The supplied felt tiles are horrible, the adhesive didn't work at all and they really don't seem suitable for the curved and flat top of the sauna, I wish they'd supplied a single rubber sheet, I had to use a lot of mastic to get them to stop flapping about in high winds. The instructions are acceptable, but a video would have been so much better, the video that's provided is for a completely different product. Some written instructions in addition to the diagrams would have been a big help, because hints and tips could have been included then. Overall - including staining the plywood before assembly - it took 3 very long days to do the complete build. There are a few things I'd have done differently, or extras that would have been nice: a way to stop the door blowing open (a magnet is not enough) a door stop to stop the glass door hitting the frame, better instructions for the benches, a third piece of thermowood to hide the wiring at the bottom of the electric heater, the door is very loose in the frame and the door frame screw holes have nothing to screw into in the sauna frame, some guidance on the size in KW for the heater, better instructions for the felt roofing tiles, I ran out of felt nails. Less confusing photos showing the mis-matched colours of the three different types of wood that the kit is made from, some mention of the smell of the thermowood, which is very smoky!

Ahmed was extremely helpful answering my questions prior to making an order and was very polite and patient. 10/10 customer service.

Very prompt in communications and clear about cost and delivery. Product looks great.

Good interaction with the customer service and detailed answers.
Order placed

Good communication - Just placed my order - excited to recieve and build my sauna - the team called me back when I called them and the line was bad, answered my questions quickly.

Great communications, called back to discuss options, very good customer care.

Very clear information online and helpful additional advice on telephone. Very clear ordering information and reliable delivery on time - despite our remote location.

We ordered the Narvik sauna and it arrived at the time we wanted which was excellently coordinated by the very helpful Katriina.
It arrived in a large well packed box. With so many pieces i was amazed nothing was missing or damaged, so far so good.
The exterior thermowood is really high quality, good to work withz lovely deep colour and smells incredible. You do need some additional tools and basic diy skills would be useful but largely the proccess is well mapped out in the instruction manual using visual diagrams. Some parts parts could have done with more explanation and clearer images, so i do suggest to read the instructions thoroughly which can be downloaded ahead of time from their website (also good that they provide 3D exploded diagram).
Really happy withthe service and overall product. Would reccommend and we are also looking at other products. Thank you Polhus.

High quality service from sales consultant. Very good website , easy to use.

On route home from work, I love phoning up my husband to ask him to switch on the Sauna for the two of us. What a great way to relax after a busy day. The Edda exceeds our expectations. It is quick to heat up, economical to run and was easy to build. In summary, it was both stress free to instal and now helps free up the stress from work. Fantastic!

Exceptional customer service. Katrina and Ahmed have been very helpful throughout the whole process of me ordering my sauna Oli. Any questions I have had (which there has been loads) has been answered and explained very clearly. I cannot wait for it to arrive 😊.