Polarn O. Pyret Reviews 

7,555
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

As always first class service from Polarn O Pyret. Prompt delivery within 48 hours. My latest purchases are winging their way to Canada as I write this review!!! The children love the clothes & design... See more

Company replied

Rated 5 out of 5 stars

I have managed to buy some lovely clothes for my 7-year old grandson to keep him going for the next few years thanks to your very competitive sale offers. POP clothes are well designed, of good qualit... See more

Company replied

Rated 3 out of 5 stars

I noticed what seems like an issue with how gift cards are handled during checkout. I had a 600 SEK gift card and added enough items to exceed the free shipping threshold before applying it. Ho... See more

Company replied

Rated 5 out of 5 stars

Excellent products, so I buy regularly. The only issue so far is that the wind fleece has very tight cuffs, which can make it hard for little people to take off. If it's attached to a shell jacket,... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

We create children’s clothing made to be loved, worn, washed, and passed on – from one child to the next. We call it design that lasts. Since 1976, our ambition has been to make high-quality, comfortable clothing that lets children be children. Our garments are designed for play, with soft fabrics and thoughtful construction – nothing that scratches, pinches, or gets in the way of everyday adventures. Function and safety are at the core of everything we do. Inspired by outdoor and sportswear, our outerwear is made to handle real life – climbing trees, crawling on the ground, and playing in all kinds of weather. Every detail, from materials to the smallest seam, is carefully tested to ensure durability, functionality, and above all, safety. We believe that the little details make a big difference. Whether it’s a well-considered fit, a durable fabric, or a small design feature that children love, each garment is created with care. Our iconic stripes, introduced in 1976, remain a timeless part of our collection and a symbol of our heritage. Sustainability is a natural part of our philosophy. We use organic and recycled materials and continuously work to improve our impact on the planet. But for us, the most important aspect is longevity – our goal is for every garment to be worn by at least three children. For us, the customer experience is just as important as the product itself. We strive to offer a smooth and reliable shopping experience, with clear communication, fast delivery, and easy returns. Our customer service team is always here to help – whether you have questions about products, orders, or anything else. We truly value our customers and all the feedback we receive. Your reviews help us improve and ensure that we can continue to deliver both great products and a great experience. Thank you for being part of our journey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.6

All reviews

(7,555)

679 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful hats for my 1 and 3 year old

Beautiful hats for my 1 and 3 year old. Bold colours and really nice fit. Quick delivery, great experience of ordering for the first time.

5 March 2025
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Reply from Polarn O. Pyret

We're so happy to hear you had a great experience with your recent order! We appreciate you taking the time to share your positive feedback. We're thrilled that you loved the hats and found the fit and colors to be perfect for your little ones. We're always striving to provide a smooth and enjoyable shopping experience, so we're glad you found the delivery quick and easy!

Rated 4 out of 5 stars

Ordering was straightforward

Ordering was straightforward. I would have liked confirmation of delivery as this was sent as a present and not to my address. Jacket has not yet been worn but the parents think it looks good.

3 March 2025
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Reply from Polarn O. Pyret

We appreciate your feedback and are glad to hear that the ordering process was straightforward. We understand the importance of receiving confirmation for gifts, and we will take your suggestion into consideration for future improvements. We are pleased to hear that the jacket looks good, and we hope the recipient enjoys it!

Rated 5 out of 5 stars

Gorgeous vibrant colours and good…

Gorgeous vibrant colours and good quality fabric. Easy to order and prompt delivery!

1 March 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so happy to hear you enjoyed the vibrant colors and quality of our fabrics. We strive to make the ordering process easy and efficient, and we're glad your order arrived promptly. We appreciate you taking the time to share your positive experience

Rated 5 out of 5 stars

Helpful when my parcel arrived and not…

Helpful when my parcel arrived and not in my usual safe place!!
Gorgeous pj's highest quality and so comfortable to sleep in .

27 February 2025
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Reply from Polarn O. Pyret

We're so glad to hear that you found our delivery service helpful and that you're enjoying your new PJs. We strive to provide the best possible customer experience, and we appreciate your kind words!

Rated 5 out of 5 stars

Lightweight yet warm.

Great product and the coat is fab. Lightweight but warm. Perfect for autumn to spring. Great customer service too.

My 9 year old is becoming more aware of what everyone is wearing and is very happy to wear this jacket.

25 February 2025
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Reply from Polarn O. Pyret

We are so happy to hear that you and your child are enjoying the coat! We strive to provide high-quality products that are both stylish and functional, and it sounds like this coat is a perfect fit for your needs. Thank you for your kind words about our customer service!

Rated 5 out of 5 stars

Excellent

Very quick response to query, very impressed with customer service

24 February 2025
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Reply from Polarn O. Pyret

We appreciate your kind words. We strive to provide prompt and helpful customer service!

Rated 5 out of 5 stars

Amazing

Absolutely amazing brand and fab company to liaise with, 100% recommend this clothing!

26 February 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're thrilled to hear you had a positive experience with our clothing and our team. We appreciate your recommendation and will continue to strive for excellence

Rated 5 out of 5 stars

Boys winter trousers

Great product fast delivery helpful staff

24 February 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're delighted to hear you had a positive experience with our product, delivery, and staff

Rated 5 out of 5 stars

Brilliant service as always

Brilliant service as always

20 February 2025
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Reply from Polarn O. Pyret

We're so glad to hear you had a positive experience. We strive to provide excellent service and appreciate your kind words!

Rated 5 out of 5 stars

Always a pleasure

From the ease of ordering, the speed of receiving and the excellent customer service (I had put the wrong delivery address on my order) not to mention the quality of the product, other brands could learn a lot from Polarn O.Pyret. Highly recommend!

19 February 2025
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Reply from Polarn O. Pyret

We are thrilled to hear about your positive experience with our brand. It's wonderful to know that you found our ordering process, delivery speed, and customer service to be exceptional. We are committed to providing our customers with the best possible experience, and we are grateful for your kind words. We are also delighted that you are happy with the quality of our products!

Rated 5 out of 5 stars

My eldest daughter loves these striped…

My eldest daughter loves these striped cotton nightdresses! Such lovely quality. Please do a short sleeved summer version.

18 February 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so happy to hear that your daughter loves the nightdresses. We appreciate your suggestion for a short-sleeved summer version. We'll certainly pass it along to our design team for consideration!

Rated 5 out of 5 stars

Great customer service solved a problem…

Great customer service solved a problem quickly about a discount . My grandchildren loves the clothes they are comfortable and wash extremely well passing down to siblings. Prompt delivery too.

17 February 2025
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Reply from Polarn O. Pyret

We're thrilled to hear you had a positive experience with our customer service team and that you're happy with the quality of our clothes. We appreciate your feedback and are glad your grandchildren enjoy wearing them. We strive to provide excellent service and high-quality products, and we're happy to hear we met your expectations!

Rated 5 out of 5 stars

Quick delivery, good quality

Quick delivery. Kids are happy with their new gloves, thin but soft.

13 February 2025
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Reply from Polarn O. Pyret

We're thrilled to hear your kids are happy with their new gloves! It's wonderful that the delivery was quick and that the gloves are soft and comfortable. We appreciate your positive feedback

Rated 3 out of 5 stars

No returns label in the parcel…

It was my fault I put the wrong size on the adult pyjamas. However, there was no sales receipt and return paper in the parcel. This made returning the pyjamas difficult. I did find (eventually!) an email guiding me to download a return of label. Unfortunately, I tried 3 times and it failed to print. I got the option of the postman collecting the parcel and a letter from Royal Mail said the postie would bring a label. Fantastic. The postman collected on time. Brilliant. But your website advice doesn't allow for no sales receipt and returns label in the original parcel. Looking forward to seeing the money back in my bank account. This is the first time I've had a problem with POP. All the other items I've bought have been lovely and really appreciated by my grandsons. Vivian Llewellyn

13 February 2025
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Reply from Polarn O. Pyret

Hi Vivian, Thank you for your feedback. We’re sorry to hear that returning your pyjamas wasn’t as smooth as it should have been. As all our parcels are paperless, we provide return labels digitally to reduce waste, but we understand that printing them can sometimes be a challenge. We’re glad Royal Mail was able to assist with collection and labelling, and we appreciate your patience throughout the process.

It's great to hear that you've otherwise had a positive experience with PO.P and that your grandsons have enjoyed their items! We truly value your support and look forward to serving you again in the future. If you need any further assistance, please don’t hesitate to reach out at theteam@polarnopyret.co.uk

Rated 5 out of 5 stars

Great quality and design

Clothes are such good quality and design

13 February 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so glad you love the quality and design of our clothes!

Rated 5 out of 5 stars

Quick and efficient delivery

Excellent high quality products. I am delighted with the items that I bought.

10 February 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We are thrilled to hear that you are delighted with your purchase. We strive to offer high-quality products and appreciate your feedback!

Rated 5 out of 5 stars

I bought leggings and a lovely bear top…

I bought leggings and a lovely bear top for my grandson Excellent quality they are beautiful and wow quick delivery Would definitely purchase from you again

12 February 2025
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Reply from Polarn O. Pyret

Thank you for your kind words! We're so happy to hear you were pleased with the quality of our leggings and bear top. We strive to provide our customers with the best possible experience, and we're thrilled that you had a positive experience with our quick delivery!

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