I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
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I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an excellent experience
I had an excellent experience with Prime Point Concierge and would like to express my sincere appreciation for the outstanding service provided.
The team is always incredibly helpful, friendly, professional, and genuinely caring. Every interaction has been pleasant, and they consistently go above and beyond to assist residents with kindness, patience, and a positive attitude.
A special thank you to Imteaj Ahmed, who was absolutely wonderful. He was exceptionally courteous, attentive, and efficient while assisting me with my parcels. His professionalism and warm approach made the whole experience effortless and enjoyable.
It is reassuring to know that there is such a dedicated and responsive concierge team always ready to help. Their commitment to excellent customer service truly makes a difference and contributes greatly to the welcoming atmosphere of the building.
Thank you once again to Imteaj Ahmed and the entire Prime Point Concierge team for your hard work, support, and outstanding service. It is very much appreciated, and I would highly recommend them to anyone.
10 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a wonderful review.
We’re absolutely delighted to hear about your experience with the Prime Point Concierge team. It’s fantastic to know that their friendly, professional and genuinely caring approach has made such a positive impact, and that they consistently go above and beyond to support residents.
A special thank you for recognising Imteaj Ahmed – we’re so pleased to hear how courteous, attentive and efficient he has been whilst assisting you. We’ll be sure to share your lovely feedback with him and the wider team, as it will mean a great deal to them.
It’s also fantastic to hear that the concierge team helps create such a welcoming and supportive atmosphere within the building – that’s exactly the experience we strive to deliver.
Thank you again for your kind words and recommendation. If there’s ever anything further we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
Thank you!
Everyone is always so kind, friendly and helpful. They are easy to talk to and always happy to help where they can.
I really appreciate their support and the positive atmosphere they create in the building. Thank you for everything you do!
9 June 2026
Reply from POD Management
Thank you so much for your lovely feedback – this really means a lot to us.
We’re so pleased to hear that you’ve felt supported by the team and that their kindness and friendliness have come through in your experience. Creating a positive, welcoming atmosphere in the building is something we genuinely care about, so it’s wonderful to know that this is being felt day to day.
Your kind words will mean a great deal to the team, and I’ll be sure to share your feedback with them – it will absolutely make their day!
Thank you again for taking the time to share this, we really appreciate it!
This company does excesive charges for…
This company does excesive charges for the quality of services. Them bring inflexible late payment charges for late payments of in advance "services charges". Even though, I requested flexibility to pay in 3 installments, them ignored it under pretext that I did not followed a new procedure them implemented byt I was not aware of it, because I was absent of country. Them forced to implement some unfriendly rules that caused tennant complains.
However the concierge services are very good, specially the ones tha has many years working at Kew Riverside before POD arrival.
25 June 2025
Reply from POD Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has not met expectations, particularly in relation to service charge costs and late payment fees.
We understand that service charges and associated fees can be frustrating, especially if you have attempted to reach out as you have advised. Our processes are in place to ensure consistency and fairness for all residents, however we appreciate that changes to procedures are not always clear, particularly if you’ve been away. We’ll take your comments on board as we continue to review how we communicate updates and support residents who may need additional flexibility.
We’re also sorry to hear that some of the building policies have felt restrictive and have impacted your experience as a resident. Our aim is always to balance the needs of the wider community while maintaining a well-managed and safe environment.
On a more positive note, we’re really pleased to hear your kind feedback about the concierge team. It’s great to know their service has stood out, and we’ll be sure to pass on your comments to them.
If you would be open to it, we would welcome the opportunity to review your concerns in more detail and provide clarity on the charges and options available—please feel free to get in touch with us directly at support@podmanagement.co.uk.
Jacqueline
I got registered today by Jacqueline and she was the absolute sweetest. She explained to me everything in details and she was so patient while I was filling up the forms. It definitely makes you feel comfortable.
8 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your experience!
We’re delighted to hear that Jacqueline made such a positive impression. It’s great to know she took the time to explain everything clearly and supported you patiently throughout the process – making our customers feel comfortable and confident is exactly what we aim for.
We’ll be sure to pass on your kind words to her – they’ll mean a lot. Thank you again for your lovely feedback!
The staff are beyond fabulous!
The staff are beyond fabulous!! They are extremely friendly and always beyond helpful
7 June 2026
Excellent communication abd services.
8 June 2026
Reply from POD Management
Thank you so much for your kind words!
We’re really pleased to hear that you’ve had a positive experience with both our communication and services. Providing clear, timely updates and a high standard of support is something we place a strong focus on, so it’s great to know this has come through.
Your feedback means a lot to the team, and we truly appreciate you taking the time to share it.
Shuhkhran Zak👍
The concierge team are terrific, so helpful. Thank you for you help today 👍
8 June 2026
Reply from POD Management
Thank you so much for your kind review!
We’re really pleased to hear that you’ve had such a positive experience with the concierge team – they’ll be delighted to know their helpfulness made a difference to your day. I’ll be sure to pass on your thanks to them 😊
If there’s ever anything else we can assist with, please don’t hesitate to reach out.
Always great and responsive service
5 May 2026
Reply from POD Management
Thank you for your kind review!
We’re delighted to hear that you’ve had a positive experience with our team and that you’ve found our service to be both responsive and helpful.
Your feedback means a lot to us, and we’ll be sure to share it with the team!
Helpful and friendly
Always very helpful and friendly. Lovely people to deal with and never had any problems with them in 18 years. Quick to respond to any queries, nothing is too much trouble for them.
8 June 2026
Reply from POD Management
Thank you so much for your lovely review and for your continued trust over the years. It truly means a lot to hear that you’ve had such a positive experience with us for such a long time.
We’re really pleased to know that the team has been consistently helpful, friendly, and responsive, and that you feel supported whenever you have a query.
Your kind words will be shared with the team—they’ll be delighted to hear them!
Amazing concierge team at Alington…
Amazing concierge team at Alington House. Special thanks to Alvin,Calvin and Reagan
7 June 2026
Reply from POD Management
Thank you for your kind words.
We’re so pleased to hear you’ve had a great experience with the concierge team. It really means a lot to know their hard work and dedication are making a positive difference.
Thank you again for taking the time to share your feedback—it’s truly appreciated.
Maggie listened
Maggie listened, understood and sorted my confiding question about a package
Thanks
8 June 2026
Reply from POD Management
Thank you for taking the time to share your feedback.
We’re so pleased to hear that Maggie was able to listen carefully, understand your query, and provide the support you needed. It’s great to know she could help resolve things for you so smoothly.
Your kind comments will certainly be shared with her—she’ll really appreciate it!
Many thanks Mr Zak for finding my lost…
Many thanks Mr Zak for finding my lost keys in the bin room and taking time to go through each one , you are a life saver .
Every residents at Kew Riverside really happy to have here.
Very professional as always.
Regards
Carol
Acqua House
7 June 2026
Unprompted review
Reply from POD Management
Thank you so much for sharing such a lovely review, Carol!
We’re absolutely delighted to hear about your experience with Zak—what a fantastic example of his care and dedication. Taking the time to go through each key to help you is truly going above and beyond, and we’re so pleased he was able to get them back to you.
It means a great deal to hear that residents at Kew Riverside feel so positively about him. We’re incredibly proud to have him as part of the team, and we’ll be sure to pass on your kind words—he’ll be absolutely thrilled.
Thank you again for your thoughtful feedback, it’s genuinely appreciated.
Kind regards,
POD Management Team
Mr Zak Great Service
Mr Zak, our duty manager at Kew Riverside is a problem fixer. Thank you to him for fixing the entrance door of Magenta House today. Great service by Mr Zak, much appreciated by all the residents.
7 June 2026
Unprompted review
Reply from POD Management
Thank you for your kind review — we’re so pleased to hear about your experience at Kew Riverside.
It’s wonderful to know that Zak was able to step in quickly and resolve the issue with the entrance door at Magenta House. He’s a real asset to the team, and we’ll be sure to share your feedback with him — it will mean a great deal.
We truly appreciate you taking the time to recognise his efforts, and we’re delighted that his support has made a positive difference for residents.
Laura from Accounts
I cannot comment on POD Management holistically; however, my interaction with Laura from Accounts showed that this particular member of staff is highly professional, coherent and understanding. A true asset to the organisation.
5 June 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback.
While we understand you’ve highlighted a specific interaction, we’re really pleased to hear that your experience with Laura from our Credit Control team was such a positive one. Your comments about her professionalism, clarity, and understanding are greatly appreciated, and we couldn’t agree more that she is a valued member of the team.
We’ll be sure to pass on your kind words to her.
Thank you again for your feedback—it means a great deal to us!
Brilliant concierge
Brilliant concierge, they are all so friendly - especially Ronnie!!
Great experience going to collect my parcels from them & anything I need I know I can pop down and ask!
5 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your brilliant review.
We’re delighted to hear how positive your experience has been, and that the concierge team have made such a great impression. It’s especially lovely to see Ronnie recognised—he’ll be so pleased to know his friendly and helpful approach has stood out.
We’re also glad to hear that everyday interactions, like parcel collections, have been smooth and enjoyable. Creating a welcoming and supportive environment is so important to us.
Thank you again for your kind feedback—we’ll be sure to share this with the team.
Ron was very kind and helpful
Ron was very kind and helpful. Amazing Conceirge !!
4 June 2026
Unprompted review
Living there was very easy and comfortable
Living there was very easy and seamless. Gio made our experience living there very easy and comfortable. He was welcoming from day one and was always happy to help. The entire staff team were very organised and helpful and respectful which created a warm and safe environment. Living here has been amazing and the building services made it homelike.
2 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that your experience has been so smooth and enjoyable, and that the team have helped create a warm, safe, and welcoming environment for you. It’s especially lovely to see Gio recognised—he consistently goes above and beyond to support residents, and your kind words about his approach from day one will mean a great deal to him.
We’re also really pleased to hear that the wider team’s organisation and support have contributed to making your home feel comfortable and homely.
Thank you again for your kind review—it truly means a lot to us.
5 stars for Gio
5 stars for Gio. He has made us feel welcome from the day we moved in. He takes the time to remember names and apartment numbers, and his warmth and genuine energy have made the biggest difference to our stay.
4 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful 5-star review.
We’re absolutely delighted to hear how positive your experience has been, and it’s fantastic to see Gio recognised in this way. He takes great pride in creating a welcoming environment for residents, and it really means a lot to know his genuine warmth and personal touch have made such a difference to your stay.
We’ll be sure to share your kind feedback with him—it will mean a great deal.
Thank you again for taking the time to leave such lovely comments.
Ron at Heron Wharf provides an…
Ron at Heron Wharf provides an excellent service, he’s is always friendly, welcoming, and happy to help. Whether it’s receiving packages, answering questions, or simply greeting residents with a smile, he always goes out of his way to make life a little easier.
Thanks Ron, for always being so helpful.
4 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful feedback about Ron at Heron Wharf.
We’re delighted to hear that he consistently provides such a friendly, welcoming, and helpful service. It’s great to know that his efforts—whether assisting with parcels, answering queries, or simply greeting residents with a smile—are making a real difference to your day-to-day experience.
We’ll be sure to share your kind words with Ron, as recognition like this means a great deal.
Thank you again for taking the time to leave your review.
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