I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
Company replied
Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
POD has always been very helpful
POD has always been very helpful. The friendly front of house team and management always assist when needed. All very professional and welcoming.
16 June 2026
Reply from POD Management
Thank you for your kind review! We’re really pleased to hear that you’ve had such a positive experience with both our front of house and management teams. Providing a friendly, professional and welcoming service is very important to us, so it’s great to know this has come across in your interactions.
We truly appreciate your feedback and your support—it means a lot to the team.
Always an excellent service
The people at the desk are always helpful, friendly, and seemingly eager to please, sometimes under difficult circumstances. Without wishing to single out one person (but I will!) Gio (Giovanie Andia) is always particularly helpful. Interacting with the staff is always a very positive experience.
16 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely review! We’re delighted to hear that you consistently receive excellent service from the team.
It’s especially great to see Gio (Giovanie Andia) recognised—he will be so pleased to know the positive impact he’s had. We’re very proud of our team for maintaining such a friendly, helpful approach, even during busy or challenging times.
Your kind words really do mean a lot to us, and we truly appreciate you taking the time to share your experience.
Hussain is a great maintenance manager…
Hussain is a great maintenance manager and always happy to help and very kind and solved few issues.
I would not say the same thing about the POD MANAGEMENT ITSELF, but as a review on Hussain he is great.
Thank you for your help.
Brigitte
16 June 2026
Unprompted review
Reply from POD Management
Hi Brigitte,
Thank you for taking the time to share your feedback. We’re so pleased to hear about your positive experience with Hussain—he really is a valued member of the team, and it’s great to know his kindness and support have made a difference. We’ll be sure to pass on your kind words to him.
We’re sorry to hear that your overall experience with POD Management hasn’t reflected the same standard, and we truly appreciate you flagging this. If you’d be open to sharing more, we would welcome the opportunity to understand your concerns and work towards improving your experience.
Kind regards,
POD Management
Thanks Carlo!
I wanted to leave a review specifically for Carlo, the concierge at 1 Ashley Road, Tottenham Hale. He has always been polite, friendly, approachable, and genuinely helpful whenever I’ve needed assistance. He consistently treats residents with professionalism and kindness, which makes a real difference day to day.
I do think Carlo and all of the concierge team deserve recognition for the positive service they provide to residents at Ashley Road.
15 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such lovely feedback. We’re absolutely delighted to hear how positively Carlo has supported you—his friendly, approachable nature and genuine willingness to help really do make a difference.
It’s wonderful to know this has shaped your day-to-day experience at Ashley Road, and we couldn’t agree more that Carlo and the wider concierge team deserve recognition for the fantastic service they provide. We’ll be sure to pass on your kind words—they’ll truly mean a lot.
Thank you again for being a part of our community!
I have dealt with the Concierge at…
I have dealt with the Concierge at Queen Mary's Gate a few times and they have been very Professional, helpful and easily approachable...
1 June 2026
Reply from POD Management
Thank you for your kind feedback! We’re really pleased to hear that your experiences with the concierge team at Queen Mary’s Gate have been so positive.
Providing a professional, approachable, and helpful service is exactly what our teams strive for, so it’s wonderful to know this has been reflected in your interactions. Your comments will mean a lot to the team, and we’ll be sure to share them.
Thank you again for taking the time to leave a review
Reply from POD Management
Thank you so much for your lovely feedback! We’re delighted to hear that you found our team accommodating and helpful, and that you continue to have a positive experience with us.
Your kind words really mean a lot and will be shared with the team. We truly appreciate your continued support!
Reply from POD Management
Thank you so much for your feedback!
We’re happy to hear that you found our team accommodating and helpful, and that you continue to have a positive experience with us.
Gio from concierge goes above and…
Gio from concierge goes above and beyond for his kind services, highly recommended!
15 June 2026
Reply from POD Management
Thank you for your kind words!
We’re delighted to hear that Gio has made such a positive impression—he truly takes great pride in going above and beyond for our residents. Your recommendation means a lot, and we’ll be sure to share your feedback with him.
staff at the front door...friendly and…
staff at the front door...friendly and very helpful!
15 June 2026
Reply from POD Management
Thank you for your lovely feedback!
We’re so pleased to hear that our front-of-house team made such a positive impression—they truly take pride in being friendly, welcoming, and helpful to everyone.
Your kind words mean a great deal, and we’ll be sure to share this with the team.
Super quick
11 June 2026
Reply from POD Management
Thank you for your feedback!
We’re really pleased to hear you had a quick experience with us—our team works hard to respond promptly and it’s great to know this made a positive difference.
We appreciate you taking the time to share your review
We had some issues regarding to the…Services charge
We had some issues regarding to the services charge billing, Laura from the team helped and get us sorted in a good manner of satisfication, thanks Laura.
8 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your experience with us.
We’re really sorry to hear there were some issues with your service charge billing, but we’re so pleased that Laura was able to step in and support you, helping to get everything resolved to your satisfaction. She’ll be absolutely delighted to hear your kind feedback.
Your comments really mean a lot to us, and we’re always here if you ever need any further help or support.
Always very helpful
Always very helpful, best property management company I have dealt with
12 June 2026
Reply from POD Management
Thank you so much for your kind words—it really means a lot to us.
We’re delighted to hear that you’ve found the team consistently helpful and that your experience with us has stood out so positively. Comments like this are exactly what we strive for, and it’s wonderful to know we’ve made such a strong impression.
We truly appreciate you taking the time to share your feedback and your recommendation!
Always extremely helpful and caring
Always extremely helpful and caring. The whole team in general constantly goes the extra mile.
When I had to send back a large parcel via UPS, Khalid was super helpful and assisted me through the whole process.
28 May 2026
Reply from POD Management
Thank you so much for your kind feedback—it really means a lot to the team.
We’re delighted to hear that you’ve consistently found our team helpful and caring, and that this has been your experience overall. It’s especially great to know that Khalid was able to support you with your parcel return and guide you through the process—he’ll be really pleased to hear your recognition.
We truly appreciate you taking the time to share your experience, and we’re always here to help whenever you need us.
Reply from POD Management
Thank you for your kind feedback!
We’re delighted to hear that you found the team brilliant and very helpful. Providing a positive and supportive experience is always our priority, so it’s great to know this has come across.
We really appreciate you taking the time to share your experience and your kind words.
They are improving
They are improving. However, the fact that they cannot find a solution for a simple automated door in 4 years is shocking. The garage door fails every other day. It is dangerous as you have to manoeuvre in an small road to try to be recognised by the APR system (when it is half working).
12 June 2026
Reply from POD Management
Thank you for your feedback—we really appreciate you recognising the improvements being made.
We’re very sorry to hear about the ongoing issues with the garage door and the impact this is having. We understand how frustrating this must be, particularly where reliability and safety are concerned, and we agree this is not the experience residents should be having.
Please be assured that this matter is not being overlooked, and we continue to work with the relevant contractors to identify a long-term solution and improve the system’s reliability.
If you haven’t already, we would welcome the opportunity to discuss this with you directly and ensure your specific concerns are logged and investigated further.
Thank you again for taking the time to share your experience.
Fast action to resolve an issue
Fast action to resolve an issue. Communication required prompting but very pleased with the service.
5 June 2026
Reply from POD Management
Thank you for your feedback—we’re really pleased to hear that your issue was resolved quickly.
We appreciate your comments regarding communication, and we’ll take this on board as we continue to improve our service and ensure updates are shared more proactively.
It’s great to know you were happy with the overall outcome, and thank you again for taking the time to share your experience.
Team is very helful
20 February 2026
Reply from POD Management
Thank you for your kind feedback!
We’re so pleased to hear that you’ve found the team helpful – it really means a lot to us. Providing a supportive and positive experience is always our priority, so it’s great to know this has come across.
We truly appreciate you taking the time to share your experience.
Reply from POD Management
Thank you for your feedback.
We’re sorry to hear that your experience has left you feeling this way, as it’s certainly not the impression we want to give.
We would really appreciate the opportunity to look into this further and understand what happened, so we can address any issues and improve going forward.
Please feel free to contact us directly at support@podmanagement.co.uk with more details, and the team will be more than happy to assist.
Thank you again for taking the time to share your experience.
Always so nice to interact with Gio and…
Always so nice to interact with Gio and Krystel as they are always keen to help with big smiles on their faces! Really makes you feel like you’re living in a luxury development
11 June 2026
Reply from POD Management
Thank you so much for your kind review!
We’re delighted to hear about your positive experience with Gio and Krystel. They both take great pride in creating a welcoming and supportive environment, so it’s fantastic to know their friendly approach and willingness to help have made such a difference.
It’s especially lovely to hear that this contributes to you feeling like you’re living in a luxury development—that’s exactly the standard we aim to deliver every day.
We’ll be sure to pass on your kind words to them, they’ll really appreciate it!
Reply from POD Management
Thank you so much for your kind words!
We’re really pleased to hear that your experience with the team has been such a positive one. Creating a friendly and welcoming environment is something we take great pride in, so it’s lovely to know this is coming through in your interactions.
Your feedback means a lot to us, and we’ll be sure to share it with the team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.