I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
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I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
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Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zac is extremely helpful
Zac is extremely helpful. I have just moved in and he has set me up and helped with questions. Thankyou.
3 July 2026
Reply from POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that Zac was able to support you during your move-in and help answer your questions. Moving into a new home can be a busy time, so it's wonderful to know that his helpfulness made the process a little easier.
We’ll be sure to pass on your kind feedback to Zac, who will be thrilled to hear it.
Thank you again for your review, and we wish you all the best in your new home!
I would like to express my sincere appreciation.
I would like to express my sincere appreciation for the excellent service recently provided by the Great West Quarter Team, particularly Shane, Jerry, and Prakash.
The team worked professionally and efficiently to resolve an ongoing matters, achieving a positive outcome. Throughout the process, they remained helpful, responsive, and committed to finding a resolution.
I would especially like to recognise Shane, who, despite being away from the office for a period due to jury service, returned and made it a priority to address and resolve my outstanding matters. His dedication and commitment to providing excellent customer service were greatly appreciated.
Please pass on my thanks to Shane, Jerry, and Prakash for their hard work, professionalism, and outstanding support. They are a real credit to the Great West Quarter Team.
3 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback about the Great West Quarter Team.
We are delighted to hear that Shane, Jerry, and Prakash were able to provide the professional, responsive, and dedicated support you deserved. It is especially rewarding to know that their commitment and determination helped bring your matter to a positive resolution.
A special thank you for recognising Shane's efforts. We know he will be incredibly pleased to hear that his dedication and customer-focused approach made such a positive impact, particularly after returning from jury service and prioritising your outstanding matters.
Your kind words mean a great deal, and we will be sure to pass on your appreciation to Shane, Jerry, and Prakash. Thank you once again for your feedback and for recognising the hard work of the team—they will be thrilled to receive it.
Adi at the Heron Wharf is the best!
Adi at the Heron Wharf concierge was incredibly kind and helpful. He assisted me straight away and provided excellent service. Thank you, Adi!
3 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a lovely review. We are delighted to hear that Adi at Heron Wharf provided you with such kind and helpful service.
We know how much a prompt and positive response can make a difference, and it's wonderful to hear that Adi assisted you straight away and made your experience such a positive one. We will be sure to pass on your kind words and recognition to him.
Thank you again for your feedback and for being part of the Heron Wharf community.
Appalling incompetence
On 2nd June 2026 POD managed an EGM for our development where the sole agenda was to vote off existing Board Directors of the development. The vote went ahead and the results recorded in the minutes despite:
1. All but one of the Directors having already resigned before the meeting; most at least a couple of months earlier and one of them nearly six months earlier.
2. POD did nothing to amend the agenda by removing the names of those who had already resigned.
3. One former Director had explicitly written to POD weeks before the meeting asking to be removed from the list of names of Directors to be voted on. This request was not so much as acknowledged, leave alone actioned.
3. One of those who had resigned was present at the meeting and had pointed out to that the votes were being cast for voting out individuals who were no longer Directors. POD still did nothing to prevent this invalid vote from going ahead.
4. Despite multiple follow-ups from multiple individuals, a month later, POD have neither issued any communication to the development owners to acknowledge that the vote was invalid and issued nor sent out a correction.
As at the time of writing, the matter remains unresolved. If you are considering POD as the next managing agent for your development, strongly recommend that you look elsewhere.
Update post POD's reply:
==================
POD's reply:
We appreciate that the events surrounding the EGM have been important to many residents, and we recognise that there are differing views on how the meeting and its outcomes have been perceived.
GeeVee:
Perception of the outcomes of the meeting are irrelevant. The whole vote was invalid and should never have taken place as barring one, none of the people listed were Directors at the time of the vote.
POD's reply:
The Managing Agent's involvement was limited to providing administrative and logistical support to facilitate the EGM on behalf of our client. We did not set the agenda, lead the meeting, direct discussions, or influence the narrative presented.
Gee Vee's Response:
1. Who did POD see as their client at the time?
2. Why did POD see it not fit to inform their client when:
A. POD were aware of the resignation of all Directors bar one well before the meeting. The Company Secretary had the responsiblity of updating the Companies House register accordingly, which by the way, had still not been done for some individuals as of the beginning of July.
B. As mentioned before, one of the individuals listed had explicitly written to POD weeks before the meeting advising that they were no longer a Director.
POD's reply:
The meeting itself was convened and chaired by an independent Chair appointed specifically to oversee the proceedings. Responsibility for managing the meeting, ensuring attendees were heard, and overseeing the voting process rested with the independent Chair.
GeeVee:
Instead of accepting responsibility, POD chooses to hide behind this 'independent Chair'. POD had a duty to ensure that whoever they saw as their client at the time was informed of the invalidity of the vote. They failed in this duty despite being fully aware and being explicitly informed. This is at best negligent, at worst incompetent and callous.
2 June 2026
Unprompted review
Reply from POD Management
Dear Gee Vee,
Thank you for taking the time to share your feedback. We appreciate that the events surrounding the EGM have been important to many residents, and we recognise that there are differing views on how the meeting and its outcomes have been perceived.
The Managing Agent's involvement was limited to providing administrative and logistical support to facilitate the EGM on behalf of our client. We did not set the agenda, lead the meeting, direct discussions, or influence the narrative presented.
The meeting itself was convened and chaired by an independent Chair appointed specifically to oversee the proceedings. Responsibility for managing the meeting, ensuring attendees were heard, and overseeing the voting process rested with the independent Chair.
We understand and respect the concerns that have been raised and value the feedback received.
Kind Regards,
Pod Management
We deal with many managing agents and I…
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also want to thank Jerry his colleague who is also super helpful and efficient in resolving our issues. Block management can be a very hectic and stressful job, and speaking as an estate agency know what it all involves, but POD have been super efficient and we would like to say a big Thank You to you all!
1 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We are absolutely delighted to hear about your positive experience with POD Management. Your kind words regarding Shane Van Sanden and Jerry will mean a great deal to them both.
We are particularly pleased to hear that their helpful, efficient and proactive approach made such a positive difference when resolving your queries.
We appreciate that block management can be complex and demanding, so it is especially rewarding to receive recognition from professionals within the property industry.
Providing a high level of service and support is something we take great pride in, and it is fantastic to know this has been reflected in your experience.
Thank you once again for your feedback and for your recognition of the team. We will be sure to pass on your comments to Shane, Jerry and the wider team.
Reply from POD Management
Thank you for your kind review! We're delighted to hear that you found our team supportive.
Providing a helpful and positive experience for our residents is always our goal, so it's wonderful to know that this has been reflected in your experience.
Thank you for taking the time to share your feedback, and we look forward to continuing to support you.
Callum is really responsive….especially…
Callum is really responsive….especially in responding late night on Friday!!!!
29 June 2026
Reply from POD Management
Thank you for your kind feedback! We’re so pleased to hear that Callum has been so responsive and supportive—especially going the extra mile to assist you late on a Friday evening.
We’ll be sure to pass on your appreciation to him. Thank you again for taking the time to share your experience!
Ron consistently provides outstanding…
Ron consistently provides outstanding service. He is always helpful, calm, and professional, no matter how busy the hotel is. He goes out of his way to assist guests with genuine care and attention, making every interaction feel effortless. His knowledge, patience, and positive attitude are a real credit to the concierge team. Thank you, Ron, for always delivering such a high standard of service.
29 June 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such a thoughtful review.
We’re delighted to hear about your experience with Ron. It’s fantastic to know that his calm, professional approach and genuine care have made such a positive impression. Ron consistently goes above and beyond for residents and guests alike, so it’s incredibly rewarding to see his efforts recognised in this way.
We’ll be sure to pass on your kind words to him and the wider concierge team—they’ll be thrilled to hear your feedback.
Thank you again for your support and for highlighting the high standards we strive to deliver.
Huge shoutout for Ron 👏🏼
I just wanted to give a huge shoutout to Ron from the concierge team at Heron Wharf.
I found myself in an emergency situation, and Ron went completely above and beyond to help. Nothing was too much trouble, and his willingness to step in and do everything he could genuinely made a stressful situation so much easier. It’s rare to come across someone who cares that much and is so committed to helping others.
Service like this deserves to be recognised. Ron is an absolute legend, and he’s a real credit to the team. Thank you again for everything!
27 June 2026
Unprompted review
Thank you Mr Zak for helping us with…
Thank you Mr Zak for helping us with fixing our house alarm system, he was very helpful and came as soon as he heard an issue, really got us out of a pickle there.
Thanks,
TW9 Residents
26 June 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback.
We’re so pleased to hear that Zak was able to step in quickly and help resolve the issue with your alarm system. It’s great to know his helpful and responsive approach made a difference during what must have been a stressful situation.
Your kind words will be shared with Zak and the team at Kew Riverside — we know they’ll really appreciate the recognition.
Thank you again for your review.
Repeated Failure to communicate around…
Repeated Failure to communicate around lift repairs to the point where I have taken to contacting the lift repair company directly since POD do not chase, do not pass on updates and show a general lack of ability to manage the site.
Update:
The response from POD is laughable. There was no regular updates, most of the times I called in I was told they would email the lift engineers and then I never heard anything back. When I raised a complaint I got told in the response that you had confirmed the engineer had attended and resolved the issue despite as you put here the engineer being called away and never attending. If you want to lie in your response here and ignore my complaint feel free but I the email chains tell a different story.
25 June 2026
Unprompted review
Reply from POD Management
Dear Brandon,
Thank you for taking the time to share your feedback with us. We genuinely value all resident feedback and take any concerns regarding our service very seriously.
Firstly, I would like to offer my sincere apologies for the inconvenience and frustration caused by the lift outage. I appreciate how disruptive this situation must have been, particularly when you were seeking updates and assistance.
Throughout the lift breakdown, updates were issued to residents via our alert system, which is available to all residents who have registered to receive notifications. However, I am particularly concerned to learn of your experience when attempting to contact us. I am very sorry to hear that you made several calls which were not returned. This falls short of the level of service we strive to provide, and I completely understand how disappointing and frustrating this must have been. Please accept our sincere apologies for this lack of communication.
Unfortunately, there was a breakdown in communication between ourselves and our lift contractor during the incident. We had been advised that an engineer was on route and that the lift was expected to be returned to service shortly. Based on the information available to us at the time, this update was passed on to residents. However, the engineer was subsequently diverted to attend an emergency lift entrapment elsewhere, and regrettably we were not informed of this change before speaking with you. As a result, the information provided was inaccurate, and I am truly sorry that your expectations were raised only for the repair to be delayed further.
The engineer returned the following morning and successfully restored the lift to service. Whilst we appreciate that the outage was ultimately resolved, this does not diminish the frustration caused by the conflicting information provided during the incident.
Please be assured that we have highlighted this matter with our contractor and will be reviewing the communication process between our teams to help prevent a similar situation from occurring in the future. Accurate and timely updates are extremely important, and we recognise that we did not meet the standards you rightly expect on this occasion.
Once again, please accept our sincere apologies for the inconvenience caused and for the poor communication you experienced. We appreciate your patience and understanding, and thank you for bringing these concerns to our attention
Kind regards
POD Management
Reply from POD Management
Thank you so much for your kind review! We’re delighted to hear that you’ve had such a positive experience with our front of desk team – they’ll be really pleased to know their friendly and helpful approach has made an impression.
We truly appreciate you taking the time to share your feedback, and we’re always here if you need anything further.
Zach very helpful in getting EV charger…
Zach very helpful in getting EV charger documentation for application processed....local knowledge a big plus in terms of understanding the detail of this small project/installation!
25 June 2026
Reply from POD Management
Thank you for taking the time to share your feedback!
We’re so pleased to hear that Zak was able to support you with the EV charger documentation and help move your application forward smoothly. His local knowledge and understanding of the finer details really do make a difference, especially on more specific installations like this, so it’s great to see that reflected in your experience.
We’ll be sure to pass on your kind words to Zak – he’ll really appreciate it.
Thanks again for your review, and please don’t hesitate to reach out if we can assist with anything further!
Abdi’s service has always been 10/10
Abdi’s service has always been 10/10
Always quick to answer and always solves the issues we have
1 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your feedback!
We’re thrilled to hear that Abdi has consistently delivered such a fantastic level of service. Providing quick responses and resolving issues efficiently is exactly what we aim for, so it’s great to know this has been your experience.
We’ll be sure to pass on your kind words to Abdi – he’ll be delighted to hear them. Thanks again for your support!
The staff at the concierge really great
The staff at the concierge really great, very helpful when needed, professional and precise, but also very friendly and always going the extra mile. In particular I cannot praise enough Ramin and Zack, always a pleasure to see them when I walk in.
24 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind words – it really means a lot to the team!
We’re delighted to hear how helpful, professional, and friendly the concierge team have been. It’s especially lovely to see Ramin and Zack recognised for their efforts – we’ll be sure to pass on your feedback to them, as it will really make their day.
Thank you again for taking the time to share your experience, and for your continued support – it’s always a pleasure to have you with us!
Reply from POD Management
Thank you for your kind feedback!
We’re really pleased to hear that our concierge team were able to respond quickly and provide helpful support — it’s exactly the level of service we strive for.
Your comments are greatly appreciated and will be shared with the team.
Thanks again for taking the time to leave a review!
Carlo the heart of the pod team
Since living here I’ve loved the pod concierge team but in particular Carlo, it’s a joy to see him at the desk he’s kind knows everyone by name is super attentive and just truly a pure soul who cares and is a great people person.
Carlo is more than apart of the concierge team he’s part of our community.
23 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a heartfelt review.
We’re absolutely delighted to hear how much you’ve enjoyed your experience with the POD concierge team, and your kind words about Carlo truly mean a lot. He is a valued member of the team, and it’s wonderful to see the genuine care, attention, and positivity he brings recognised in this way.
We completely agree—Carlo has a fantastic way of connecting with residents and helping to create that real sense of community, and it’s brilliant to hear that this has made such a difference to your experience living there.
Thank you again for your lovely feedback—it will definitely be shared with Carlo and the wider team!
Great team
Great people, very respectful and able to communicate well and solve problems at South Quay Plaza in London.
23 June 2026
Reply from POD Management
Thank you so much for your kind review!
We’re really pleased to hear that you’ve had such a positive experience with the team at South Quay Plaza. It’s great to know that their respectful approach, clear communication, and problem-solving have made a difference to your time there.
Your feedback means a lot to us, and we’ll be sure to share your comments with the team—they’ll be delighted to hear this recognition.
Thanks again for taking the time to share your experience!
Nayle was amazing via email
Nayle was amazing via email, managed to solve my query quickly and helped me understand.
23 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that Nayle was able to support you so effectively and provide clear, helpful guidance throughout your query. It’s always great to know when our team is making things easier and more understandable for our residents.
We’ll be sure to pass on your kind words to Nayle—they’ll be really pleased to hear this.
Thanks again for your review and for choosing POD Management!
POD MANAGEMENT CONCIERGE
Been here for many years and don’t have anything bad to say about this amazing group of people
Thank you 🙏
22 June 2026
Reply from POD Management
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re absolutely delighted to hear that you’ve had such a positive experience over the years, and that our concierge team has consistently made a great impression. Your feedback really means a lot to us, and it’s lovely to know the team’s efforts are being recognised.
Thank you again for your continued support—it’s truly appreciated!
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