I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled. A special men... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
Company replied
Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Director resignations
Kew Riverside,
We have a situation where existing directors resigned.
Months later, following some of those resignations a meeting was held with votes cast against directors who had already left....
PODs response not our problem, even though we are company secretary, nothing to do with us as they try to weedle their way out of it.
The new Board, incompetent with a decent dose of self interest and hypocrisy.
As per having a vote on directors who have already left.
As per, we are all about transparency, they say, except when we make a mistake and then we try to cover it up.
As per, signs up saying keep dogs on lead, as two walk their dogs off lead, because the rules do not apply to them.
As per, keep driving your car to the front of Acqua on a path not a road above a garage, but that's okay the whole development will pay for laziness.
Oh well it would be funny if the blind were not leading the blind.
13 July 2026
Unprompted review
Reply from POD Management
Dear Andrew G
Thank you for taking the time to share your feedback. We appreciate that the events surrounding the EGM have been important to many residents, and we recognise that there are differing views on how the meeting and its outcomes have been perceived. The Managing Agent's involvement was limited to providing administrative and logistical support to facilitate the EGM on behalf of our client. We did not set the agenda, lead the meeting, direct discussions, or influence the narrative presented.
The meeting itself was convened and chaired by an independent Chair appointed specifically to oversee the proceedings. Responsibility for managing the meeting, ensuring attendees were heard, and overseeing the voting process rested with the independent Chair.
We understand and respect the concerns that have been raised and value the feedback received.
Kind Regards,
POD Management
Terrible
through mismanagment they invalidated our building insurance. They are totally disorganised, lied multimple times when requested information and never been able to assist with anything really. Terrible
13 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and the concerns you've raised.
We take allegations of poor communication and mismanagement extremely seriously and would like the opportunity to fully investigate the matters you've described. We have previously reached out to you directly to gather further information so that we could look into your concerns in detail; however, we have not yet received a response.
We remain keen to understand what has happened and work towards a resolution. If you are willing, please contact us directly with further details so that we can investigate thoroughly and address the issues you've raised.
We appreciate your feedback and hope to hear from you soon.
– POD Management
Mr Zach at Kew Riverside has been super…
Mr Zach at Kew Riverside has been super helpful with a number of task that went above and beyond his remit. Most recently he helped me open and drain my water meter sourcing the relevant tools to support the task. Thanks Zach!!!
12 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience and for recognising Zach's efforts at Kew Riverside.
We're delighted to hear that Zach has been able to assist you on a number of occasions and has consistently gone above and beyond to help. Providing proactive, practical support to residents is something we take great pride in, and it's wonderful to know that his assistance with your water meter made a real difference.
We'll be sure to pass your kind comments on to Zach, who will be thrilled to receive your feedback.
Thank you again for your support and for choosing to share your experience.
Adi at conceirge helped me when my door…
Adi at conceirge helped me when my door got stuck and wouldn’t open. Very kind and very helpful
12 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave us a review.
We're delighted to hear that Adi was able to assist when you experienced an issue with your door. Situations like these can be stressful, so it's wonderful to know that Adi's kindness and helpfulness made a positive difference.
We will be sure to pass your lovely feedback on to Adi, who will be pleased to hear that his support was appreciated.
Thank you again for sharing your experience.
I wouldn’t recommend it at all!
The only good thing about this management is the concierge team. They are so sweet and super helpful all the time. But the management itself is absolute joke. They never take responsibility, blame others, take ages to fix what’s broken. I am writing this from 2 Ashley Road and the gate to car park has been broken more than half a year. They make concierge team to open the gate for us when it’s not really their job to do. They have been very helpful so far but for us, it’s not nice to be dependent on concierge team. Last night I had to wait outside for good half an hour at 4am in the morning after a long work day. That wasn’t my first time being stuck outside.
I do not recommend this management to anyone. They make concierge team to ask residents to give them good score when they know residents only give good reviews only for concierge team. That’s why you can see all the good reviews are about concierge team.
11 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. Whilst we're pleased to hear that you have had positive experiences with the concierge team, we're sorry to read of your dissatisfaction regarding the car park gate at 2 Ashley Road and the inconvenience this has caused.
We appreciate how frustrating it must be to experience ongoing issues accessing parking facilities, particularly when this has impacted you outside of normal hours. We fully recognise that residents should not feel reliant on the concierge team to gain access to the car park, and we sincerely apologise for the disruption caused.
The gate issue is being actively investigated, and we have been working with the developer and relevant contractors to understand the cause of the fault and identify the most appropriate resolution. We continue to pursue this matter and are seeking further information from previous contractors involved with the gate to support the ongoing investigation.
We would also like to clarify that access to the 2 Ashley Road car park is restricted to authorised users only, in accordance with the lease provisions and site security requirements, and unauthorised access cannot be permitted.
Whilst updates have been shared with residents of 2 Ashley Road where information has been available, we appreciate that, as a resident of 1 Ashley Road, you would not have received these communications and therefore may not have been aware of the work taking place behind the scenes.
We understand your frustration and assure you that resolving this matter remains a priority. Thank you again for bringing your concerns to our attention. Should you wish to discuss your experience further, please contact us directly so we can assist you personally.
POD Management
Not sure why people rate this so called…
Not sure why people rate this so called 'facilities company '. I've worked 20yrs+ in the facilities, this has to be the worst possible.
10 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We take all feedback seriously and would like the opportunity to better understand the concerns behind your review. Unfortunately, we have been unable to identify your details from the information provided, but we have attempted to make contact so that we can gather further information and work towards a resolution.
Please contact us directly at your earliest convenience with details of the development and the issues you've experienced. We are committed to investigating your concerns thoroughly and using your feedback to improve our service.
We look forward to hearing from you and hope to have the opportunity to address your concerns.
Laura is very helpful and responsive :)
10 July 2026
Unprompted review
Reply from POD Management
Thank you for your review!
We're delighted to hear that Laura was able to provide such helpful and responsive service. Delivering timely support and a positive customer experience is very important to us, so it's wonderful to receive your feedback.
We'll be sure to pass your kind comments on to Laura. Thank you for taking the time to share your experience.
Carlo at 1 Ashley Road is amazing
Carlo at 1 Ashley Road is amazing. Very joyful, helpful and manages his responsibilities with all matureness.
10 July 2026
Unprompted review
Reply from POD Management
Thank you for your wonderful review!
We're delighted to hear that Carlo at 1 Ashley Road has made such a positive impression. It's fantastic to know that his cheerful attitude, helpful approach, and professionalism have enhanced your experience. We take great pride in delivering excellent service, and feedback like yours means a lot to our team.
We'll be sure to pass your kind words on to Carlo and recognise his hard work.
Thank you for taking the time to share your experience.
Amazing Personal
Amazing management. Zak Side manager at Kew Riverside had been absolutely helpful and informative.
10 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience at Kew Riverside and that Zak has been so helpful and informative. Providing excellent service and support to our residents is something we take great pride in, and it's fantastic to know that Zak's efforts have made a difference.
We'll be sure to pass your kind feedback on to Zak, who will be thrilled to receive your recognition.
Thank you again for your support and for sharing your experience.
Kind regards,
POD Management
Always helpful 🙂
10 July 2026
Reply from POD Management
Thank you for taking the time to leave us a review. We're pleased to hear that you've found our team to be helpful. Providing friendly and reliable service is always our goal, and your feedback is greatly appreciated.
Kind regards,
POD Management
Reply from POD Management
Thank you for taking the time to leave your review. We're delighted to hear that you've found our team to be consistently polite, friendly and helpful. Providing excellent service is something we take great pride in, and your kind feedback is greatly appreciated.
Thank you for your support!
Many thanks Mr Zak From Kew Riverside…
Many thanks Mr Zak From Kew Riverside ,great leisure centre , fire safety, very professional.
Regards
Ryan
9 July 2026
Unprompted review
Reply from POD Management
Thank you for your review, Ryan.
We're delighted to hear about your positive experience at Kew Riverside and that you've been so pleased with the leisure centre and fire safety standards. A special thank you for recognising Zak – we're proud to have him as part of the team, and we're pleased his professionalism made such a positive impression.
We'll be sure to pass on your kind words to him.
Outstanding Service from Jerry and Shane
I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ.
Whenever I have a question or issue, they're always approachable, professional, and genuinely helpful.
They consistently go the extra mile to make residents feel valued.
On one occasion, they even put me in touch with a contractor who was able to provide excellent maintenance advice free of charge.
It's refreshing to deal with people who take the time to help rather than brushing concerns aside. Thank you both for your outstanding service!
8 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback. We are delighted to hear about your positive experience with Jerry and Shane at Great West Quarter.
Providing approachable, professional, and helpful support is something we strive for, and it's fantastic to know that Jerry and Shane consistently go the extra mile to assist residents and make them feel valued. We’re especially pleased that their support helped connect you with the right contractor and provided a positive outcome.
Your kind words will be passed on to both Jerry and Shane, who I'm sure will be thrilled to receive this recognition. Thank you again for your feedback and for being part of the Great West Quarter community.
The absolute worst company I've ever…
The absolute worst company I've ever had to deal with. The staff were consistently rude, unhelpful, and had an awful attitude throughout. The customer service was extremely disappointing from start to finish. I would definitely not recommend this company.
7 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We are sorry to read about your experience and are disappointed to hear that you felt let down by the level of service you received.
We take comments such as these very seriously and would like the opportunity to investigate your concerns further. We have previously reached out to request additional information; however, we have not yet received a response.
As your review does not provide specific details regarding the issues raised, we are unable to fully investigate the matter. We would therefore welcome the opportunity to discuss your experience directly and gain a better understanding of what happened.
Please contact us at support@podmanagement.co.uk with further details, including the development or property concerned, and we will ensure your concerns are reviewed thoroughly by the relevant team.
We are committed to learning from feedback and would appreciate the opportunity to address the issues you have raised.
Kind regards,
POD Management
I had a great experience with POD staff members ..
I had a great experience with POD from start to finish. The whole process was smooth, reliable, and stress-free. The team was professional, and everything arrived exactly as scheduled.
A special mention must go to Jerry and Shane, who were absolutely wonderful throughout. They were friendly, helpful, and went above and beyond to make sure everything was handled properly. Their communication and support really stood out and made the experience even better.
I would highly recommend POD Excellent customer care and great people like Jerry and Shane from our estate office in Brenford GWQ. They make all the difference.
6 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such a wonderful review. We are delighted to hear that you had a smooth, reliable, and stress-free experience with POD.
It is especially rewarding to know that Jerry and Shane made such a positive impression. Their friendly, professional approach and commitment to providing excellent support are qualities we greatly value, and we will be sure to pass on your kind words to them and the team at Great West Quarter.
Thank you for your recommendation and for recognising the high level of customer care provided by the estate office. Feedback like yours means a great deal to us and motivates us to continue delivering the best possible service.
Ron is the backbone of the concierge!
Ron is such an asset to the concierge team! He’s so friendly, helpful and such a joy to be around. He always has the answers to anything you need. Literally your best staff member!
6 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear your kind feedback about Ron and the concierge team. Ron's friendly, helpful, and approachable nature is exactly what we strive for, and it's fantastic to know that he consistently goes above and beyond to support residents and create such a positive experience.
Your comments will mean a great deal to Ron, and we’ll be sure to share them with him. Thank you once again for your recognition and for highlighting the excellent service you have received.
good service
5 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave a review.
We're delighted to hear that you received good service and appreciate your feedback. Providing a positive experience for our residents is always our priority, and it's great to know we've met your expectations.
Thank you for your support, and please don't hesitate to get in touch if we can assist you in the future.
Great concierge team at Heron Wharf
The concierge team at Heron Wharf is great. Adi and Ron are always helpful and very friendly. Not only the do an amazing job but as well it’s nice to have a laugh with them!
5 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear your kind words about the concierge team at Heron Wharf. Adi and Ron will be thrilled to know that their friendliness, helpfulness, and positive attitude have made such an impact. It's fantastic to hear that they not only provide great service but also help create a welcoming atmosphere with a smile and a laugh along the way.
We really appreciate your feedback and will be sure to share your comments with the team.
Excellent service from Adi concierge at…
Excellent service from Adi concierge at Heron wharf.
He helped me to for smooth moves in/ providing more information about Amenities.
Excellent service from Adi.
4 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Adi provided excellent service during your move to Heron Wharf. Moving into a new home can be a busy time, so it's great to know that he was able to make the process smooth and take the time to provide helpful information about the development's amenities.
Your kind words about Adi's support and professionalism are greatly appreciated, and we will be sure to pass on your feedback to him.
Thank you again for your 5-star review and welcome to Heron Wharf!
Kew Riverside - Zak
Big thanks to Zak at Kew Riverside – always helpful, super organised, and genuinely great with everyone. A rare example of top-tier management.
4 July 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear your kind feedback about Zak at Kew Riverside. Being helpful, organised, and approachable are qualities we greatly value, and it's wonderful to know that Zak consistently demonstrates them. Your comments about his dedication and the positive impact he has on residents are truly appreciated.
We'll be sure to pass on your kind words to Zak, who will be thrilled to receive this recognition.
Thank you again for your support.
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