Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more
Company replied
My experience with pocket pills has been amazing. They are always on top of my prescription refills and delivery. I love the fact that they will text me if they require anything. I find it so much eas... See more
I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice
Company replied
Company details
About Pocketpills
Written by the company
Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.
Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.
At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.
Join Pocketpills
How does it work?
- Create your profile online
It only takes a few minutes, and we will guide you through the process. - Let us transfer your prescriptions
Simply point us to your pharmacy or doctor and we will take care of the transfer. - Go about your day, we got it from here!
Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.
Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.
Contact info
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and quick
12 July 2026
Delivery was very quick
13 July 2026
No pressure and I got my Ozempic right…
No pressure and I got my Ozempic right away… Excellent service
13 July 2026
Very good service
15 July 2026
They're pretty good with communication…
They're pretty good with communication most of the time
16 July 2026
Good and cheap
14 July 2026
Structured process
The process is structured, unobtrusive and very well managed with clear updates and information.
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible experiences
Horrible experiences. Very unresponsive and slow to process orders. Takes so long to get prescriptions and they keep harassing my doctor after I have asked them to stop automatically going to them for refills. Very frustrated and moved away and never coming back.
1 April 2026
Unprompted review
Reply from Pocketpills
Hi Vivian, we're sorry to hear about your experience and understand how frustrating this must have been. A member of our management team would like to connect with you to review your profile and better understand what has been happening, including your concerns about prescription processing and refill requests. We value your feedback and appreciate the opportunity to learn more about your experience.
Reply from Pocketpills
We're delighted to know that you found our option to be the most affordable for your medication needs. Thank you for your positive feedback!
Always on time and very affordable.
25 June 2026
Reply from Pocketpills
We're so happy to hear that you found our services to be both timely and affordable. We truly appreciate you taking the time to share your positive experience with us.
Reply from Pocketpills
We're happy to hear that our service was both timely and affordable for you. We appreciate your positive feedback!
Reply from Pocketpills
We appreciate your positive feedback! We're so glad you had an excellent experience and were happy with our fast delivery!
Reply from Pocketpills
We appreciate you taking the time to share your experience with us. We understand your preference for picking up your order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.