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Pocketpills Reviews 

5,125
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenience and ease of the service, highlighting hassle-free and fast delivery of medications directly to their door, often with secure packaging and timely notifications. The customer service and staff are frequently described as stellar, professional, and helpful, with pharmacists readily available, contributing to a flawless and efficient user experience. However, some customers experienced delivery delays, with medications arriving late or losing their cold chain. Others reported poor customer service communication, citing difficulties reaching support and a lack of follow-up.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and convenience of... See more

Service

Customers had positive experiences with service, often highlighting its excellence, speed, and reliability.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and convenience of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the easy and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassle-free and delivered right to your front step. Having the app means there’s no wait line and no issues with insurance coverage. It is all done with no hassle. And refills are scheduled for deliv... See more

Company replied

Rated 5 out of 5 stars

Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more

Company replied

Rated 5 out of 5 stars

I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice

Company replied

Rated 5 out of 5 stars

It was fast delivery. I always think its going to be late but it arrives beforehand and cold and with more info inside to make me comfortable. Always great experience

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,125)

3,155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's not just about Ozempic

It's not just about Ozempic, it's about the communication with them there always to help.

15 July 2026
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Reply from Pocketpills

We're so glad to hear that our communication and support have made such a positive impact on your experience. We truly value your kind words.

Rated 5 out of 5 stars

Guidance

Quick, affordable, and guidance from real people. That matters! Always a 5/5 stars!

2 June 2026
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Reply from Pocketpills

We're so happy to hear that our quick service and real guidance made such a positive impact on your experience. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Kept me perfectly updated

Kept me perfectly updated. Very efficient on all levels.

15 July 2026
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Reply from Pocketpills

We're so pleased to hear that you were kept perfectly updated and found our service very efficient on all levels! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Great service

Great service. Am able to speak to a pharmacist if necessary. Tracking is accurate

7 July 2026
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Reply from Pocketpills

We are so pleased to hear you had a great experience with our service! It's wonderful to know that you appreciate being able to speak with a pharmacist and find our tracking accurate.

Rated 5 out of 5 stars

Everyone is super helpful and polite

Everyone is super helpful and polite. Answer any questions quickly

15 July 2026
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Reply from Pocketpills

We are so pleased to hear that our team is helpful and polite, and that we answer your questions quickly. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delivery was on time and it was so easy…

Delivery was on time and it was so easy very affordable. I will continue to get my medication from Pocketpills.

8 July 2026
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Reply from Pocketpills

We're so glad to hear that your delivery was on time and that you found our service easy and affordable. We truly appreciate your continued trust in us for your medication needs!

Rated 3 out of 5 stars

Pocket pills declined the order from my…

Pocket pills declined the order from my health care provider initially without confirming why the reorder had been placed making me miss several injections

1 July 2026
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Reply from Pocketpills

Hello Holly, we reviewed your profile and were not able to find any record indicating that an order from your healthcare provider was declined. We take concerns like this seriously, and we'd like to better understand what happened. A member of our management team will be reaching out to you directly to discuss your experience and help clarify the situation.

Rated 5 out of 5 stars

Pocketpills

It was good!

13 July 2026
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Reply from Pocketpills

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Thanks

Thanks
Good quality fast and fair price

14 July 2026
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Reply from Pocketpills

We're so glad to hear you appreciated the quality and fair pricing. Thank you for your kind words!

Rated 5 out of 5 stars

Great and fast job

Great and fast job

14 July 2026
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Reply from Pocketpills

We are so pleased to hear that you had such a positive experience with us and that our team delivered a great and fast job! Thank you for your kind words.

Rated 5 out of 5 stars

Excellent service- detailed follow up-

Excellent service- detailed follow up-

14 July 2026
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Reply from Pocketpills

We are so pleased to hear that you experienced excellent service and detailed follow-up. Thank you for taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication! Always notified about when medication is being prepared, when my credit card is being charged and when to expect the delivery.

10 July 2026
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Reply from Pocketpills

We're so glad to hear that our communication regarding your medication, billing, and delivery expectations has been fantastic. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good service

Delivery is fast and efficient if I need to adjust delivery date earlier or later there is no problem, you can call and they answer and are helpful.

13 July 2026
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Reply from Pocketpills

We're so pleased to hear that your delivery experience was fast and efficient! It's wonderful to know that our team was helpful when you needed to adjust your delivery date.

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