What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more
Company replied
Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more
Company replied
Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!
Company details
About Pocketpills
Written by the company
Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.
Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.
At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.
Join Pocketpills
How does it work?
- Create your profile online
It only takes a few minutes, and we will guide you through the process. - Let us transfer your prescriptions
Simply point us to your pharmacy or doctor and we will take care of the transfer. - Go about your day, we got it from here!
Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.
Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.
Contact info
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to use
So easy to use! Solved a lot of my problems and i’m so happy either way this service
20 July 2026
Reply from Pocketpills
We're so happy to hear that our service was easy to use and helped solve your problems! Your satisfaction is truly important to us.
I love this service
I love this service, it’s fast, effective and affordable. Nowadays it’s really hard to get your own GP. This is an excellent way to get the health treatment that you deserve and need.
21 July 2026
Reply from Pocketpills
We're so happy to hear that our service has been fast, effective, and affordable for you. We understand the challenges of accessing healthcare, and we are glad we could provide the treatment you deserve. Thank you for your kind words!
Reply from Pocketpills
We're so happy to hear that you had a great experience and enjoyed it! Thank you for sharing your positive feedback with us.
Reply from Pocketpills
We're so pleased to hear that you found our service easy to navigate and renew. Thank you for your positive feedback!
Quick easy painless service
Quick easy painless service. Delivery and payment with little effort but enough security to feel safe!
22 July 2026
Reply from Pocketpills
We're so happy to hear that you found our service quick, easy, and painless! We're also glad you felt secure with our delivery and payment process.
Reply from Pocketpills
We're so glad our team could provide you with helpful assistance. We appreciate your kind words!
All orders have been late by multiple days
Orders for daily medications have been days late on 100% (2 out of 2) orders I've placed with PocketPills.
Would not recommend.
22 July 2026
Reply from Pocketpills
We are truly sorry your medication deliveries have been delayed. We understand the importance of timely medication. Our manager is giving you a call to sort this out and ensure a smooth process going forward.
Honestly
Honestly, this service has been a complete game changer for me. I really needed a convenient way to refill my prescriptions and request renewals without spending hours waiting at a walk-in clinic, especially since I don’t currently have a family doctor.
Even if I did have one, I would still choose to use this service for medications I’ve been taking long-term and am already familiar with. It saves so much time, makes the process incredibly simple, and provides peace of mind knowing I can access the care I need without unnecessary delays. I’m truly grateful for how much easier this has made managing my health.
22 July 2026
Reply from Pocketpills
We are so happy to hear that our service has been such a game-changer for you, especially in making prescription refills and renewals more convenient. It's truly rewarding to know we can offer peace of mind and simplify managing your health, particularly when accessing care without a family doctor. We appreciate your kind words about saving time and making the process incredibly simple. Thank you for sharing your positive experience!
Reply from Pocketpills
We appreciate your positive feedback! We're so glad you were happy with our fast shipping and timely deliveries.
Nice
Hopefully I will lose weight with this this time because I won't take any more if not
22 July 2026
Reply from Pocketpills
We appreciate your feedback and understand your expectations for results. We're here to support you on your journey.
Reply from Pocketpills
We are so pleased to hear that you found our service accommodating, fast, and reliable! Thank you for taking the time to share your wonderful feedback.
Reply from Pocketpills
Thank you for the kind review, Philippe!
Reply from Pocketpills
We're delighted to hear that everything went smoothly with your medication and delivery. Thank you for sharing your positive feedback!
Best NorthAmerican virtual pharmacy and…
Best NorthAmerican virtual pharmacy and stuff is amazing and very supportive, best scenario they remind you scheduling for your meds
22 July 2026
Unprompted review
Reply from Pocketpills
We're so happy to hear that you find our virtual pharmacy amazing and that our team is supportive. We're especially glad that our medication reminders are helpful for you!
Quick and reliable
Very informative about the delivery, carefully packaged for a quick and safe delivery
22 July 2026
Reply from Pocketpills
We're so glad to hear that you found our delivery information informative and that your order arrived quickly and safely due to our careful packaging! Thank you for your positive feedback.
Problem/issue Resolved
After numerous issues and delays a really nice and caring pharmacist went over her head and resolved the problem with my medication .
I forgot her name but nevertheless I want to thank her very much.
21 July 2026
Reply from Pocketpills
We're truly glad to hear that one of our pharmacists was able to resolve the issues with your medication. We appreciate you sharing your positive experience and recognizing their dedication to helping our customers.
Great service and immediate help
21 July 2026
Reply from Pocketpills
We appreciate you taking the time to share your positive feedback regarding our great service and immediate help!
Reply from Pocketpills
Thanks for the kind review!
Deliveries have really improved with…
Deliveries have really improved with being sent to the community mailbox rather than the front door. No longer need to track arrival times or especially worry about late night deliveries.
21 July 2026
Reply from Pocketpills
We're so glad to hear that our updated delivery method to the community mailbox has made things more convenient for you! Thank you for sharing your positive feedback with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.