I have been with plusheat for a good few years now and whenever I have needed them they have been quick efficient and so friendly. The two engineers that came were really polite and sorted the issues... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm very happy with PlusHeat because they dealt with my boiler issues very quickly and professionally. Emely was excellent with customer care and I was back on track with no fuss at all. I'm real... See more
Booked boiler service via email and given choice of appointments, very easy to do and great communication. Early on the day, had 2 calls which I unfortunately missed then a voicemail to say the expec... See more
A gentleman (Kyle )from Plusheat called today to open my account over the telephone- he offered me a special introductory deal. He was very polite and professional and asked me if I had any questio... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great services and great customer…
Great services and great customer support over the phone.
9 September 2026
Quick service
Jennifer was an excellent, had to call as I was having trouble booking a boiler service on the website. She’s was quick and booked me a boiler service within a week! Thankyou !
9 September 2026
Unprompted review
Great price for 12 months cover
Great price for 12 months cover. Terrance was easy to speak to and offered a great deal.
9 September 2026
Emily very professional
Emily very cheerful, helpful & professional every time I ring up , as have spoken with her a few times.
9 September 2026
very good
Ben Howell was very good. Even checked the heating controls after boiler service and helped us find a problem. Thank you
9 September 2026
Unprompted review
Scott is absolutely helpful and explain…
Scott is absolutely helpful and explain everything to me. Thank you so much.
9 September 2026
I wasn’t sure what u needed Scott was…
I wasn’t sure what u needed Scott was amazing at explaining what each part of the policy covered & the options for costs when I hadn’t understood he just told me in a different way which was so nice
8 September 2026
Had a routine boiler service
Had a routine boiler service. Everything was fine. The engineer was friendly and professional.
8 September 2026
Plus heat . Very efficient and polite they were…
Very efficient and polite they were happy to listen to what I had to say and have given good service throughout the year .
9 September 2026
The engineers & the Plus Heat reps were…
The engineers & the Plus Heat reps were all supportive & helpful. However, the organisation & efficiency was very poor. I had booked an annual serve early as requested & took a day off work to be told on the day that the appointment had been rescheduled. This had not been communicated. I then advised that I could not be home for the new date & I offered several alternatives but heard nothing. By shear chance, an engineer turned up without warning on an afternoon when I just happened to be at home. Plus Heat were completely unaware of this. A lot of stress. This followed a recent previous call out which was also disorganised. So, nice friendly people but poor service In afraid, recently.
8 September 2026
Reply from PlusHeat
HI Clive,
Thank you for taking the time to share your feedback.
I attempted to contact you this afternoon to discuss your experience further; however, I was directed to your voicemail.
I am pleased to hear that you found both our engineers and the PlusHeat representatives supportive and helpful. However, I am sorry to hear about the difficulties you experienced with the organisation and communication surrounding your appointments.
Thank you again for bringing this to our attention. Your feedback is appreciated, and we are pleased that, despite the organisational issues, you found our representatives and engineers helpful and supportive. We hope that we can provide you with a much smoother and more positive experience going forward.
If you require any further assistance, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.
Kind Regards,
Sean
PlusHeat Team
Arrived at appointment time very…
Arrived at appointment time very pleasant and reassuring.
8 September 2026
Unprompted review
Chloe was very clear and helpful and…
Chloe was very clear and helpful and answered my questions well.
28 August 2026
He was polite and efficient knowing…
He was polite and efficient knowing exactly what his job entailed
8 September 2026
Very easy and quick to sign up.
8 September 2026
Appalling service
I called On Thursday 3rd Sept to book a boiler service and to see if the overflow pipes were covered with the 'Platinum service' I had paid for.
I was asked if I'd inspected the pipes and where the leak was coming from. Having informed the customer service person that the overflow pipes were coming out of the fascia boards near the roof of a 2nd floor house - I hadn't been able to check. Customer service person then kindly asked me to take photo's or pay a call out charge of £179. I then asked to book a boiler service for either Wed 9th or Thu 10th Sept. It's now Wed 9th Sept - I've had no correspondence from Plus Heat. I've just called and spoke to customer service - who initially ended my call to be told they couldn't get an engineer so no appointment but they'll try and get one for me over the next few days. Their service is shocking and as you guessed I won't be renewing my contract
9 September 2026
Unprompted review
Reply from PlusHeat
Hi Bev,
Thank you for sharing your feedback.
I would like to thank you for taking the time to speak with me on the phone this afternoon. I am sorry for the frustration and inconvenience you experienced when trying to arrange your boiler service.
Following our conversation, I am pleased that we have now been able to arrange an appointment for a date when you are available and at your preferred time. I hope this helps bring some reassurance that your service is now scheduled and moving forward.
We appreciate you bringing your concerns to our attention, and I am sorry that your initial experience fell below the standard of service we aim to provide.
If you require any further information or assistance, please do not hesitate to contact us on 0808 164 2892 or at .
Kind Regards,
Sean
Plus Heat Team
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