Plowz & Mowz Reviews 

588
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were let down by their experience overall. Customers frequently complain about severe payment delays, stating that contractors and service providers are left unpaid for months after completing work. People note that the company takes payments immediately but provides endless excuses instead of releasing earned funds. Some reviewers were not happy with the lack of communication and unhelpful customer support when trying to resolve scheduling problems. Consumers note that scheduled jobs are frequently missed, while support representatives provide automated bot replies or offer no real assistance. Reviewers strongly advise others to look elsewhere due to these frustrating experiences.

What people talk about most

Payment

Reviewers express strong dissatisfaction and frustration regarding payment issues. Consumers report waiting... See more

Service

Reviewers highlight negative aspects of service, consistently reporting extreme frustration with missed... See more

Customer service

Clients share negative opinions on customer service due to widespread communication issues and unresponsive... See more

Response time

Customers consistently express deep frustration regarding slow response times and a lack of meaningful... See more

Customer communications

People report ambiguous experiences with contact, frequently highlighting difficulties reaching anyone by... See more

Reviews shaping this summary

Rated 1 out of 5 stars

They don't pay their contractors. They claim its net 30. Then at 30 days it's "oh we meant 30 business days". Then after 2 months and them fake sending an ach its "we are reviewing your payments" fo... See more

Rated 1 out of 5 stars

Paid in full for a service that was postponed due to weather. I was fine with the delay, but Plowz & Mowz provided no reschedule date or status update. On Dec. 6 I contacted them and was told the... See more

Rated 1 out of 5 stars

During yesterday’s snowstorm, I scheduled plowing for this morning. They took my money right away) big cc charge, more than $1000, we have a long driveway), told me my job was assigned, and then … not... See more

Rated 1 out of 5 stars

Terrible place after seven years being a contractor they never paid out at the end of the year owed thousands. Dont use this dis honest company take advantage of hard-working men and women


Company details

  1. Lawn Care Service
  2. Landscaping Service
  3. Snow Removal Service

Information provided by various external sources

Snow Plowing and Lawn Mowing On Demand PLOWZ & MOWZ brings on demand snow plowing and lawn mowing to your mobile device. It's fast, easy, efficient, and free to sign up! PLOWZ & MOWZ is now available in over 30 cities across the US. Claim your h...


Contact info

1.2

Bad

TrustScore 1 out of 5

588 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(588)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Representatives are all professionally…

Representatives are all professionally polite and reliable service is provided.

31 October 2019
Unprompted review
Plowz & Mowz logo

Reply from Plowz & Mowz

We're glad you've had a great experience so far, here's to many more! Thank you for the review!

Rated 5 out of 5 stars

Great job!

It was cut and trimmed within 2 days of ordering it. Pleasant respectful men doing the work.

30 October 2019
Unprompted review
Plowz & Mowz logo

Reply from Plowz & Mowz

Hi Mary, thank you for reaching out. Our support team should be following up on this shortly! Please feel free to contact us at 800-489-8128 or hello@plowz.com in the meantime!

Rated 3 out of 5 stars

Plowz and Mowz started out really…

Plowz and Mowz started out really strong. I would get a text telling me when the lawn would be mowed and I would get a text (and often a picture) after the mowing had occurred. But that only lasted the first few weeks. After that, I never knew if or when they had come. I'm not sure if I will use them again next year or just get a lawn mower and do it myself.

30 October 2019
Unprompted review
Plowz & Mowz logo

Reply from Plowz & Mowz

Hi Daniel, I'm sorry to hear that. You should be receiving emails about your services. I've resent you a subscription confirmation for the service emails in case you were somehow unsubscribed to those!

Rated 4 out of 5 stars

Great group

Great group! Very pleased with their performance.
Terry

28 October 2019
Unprompted review
Plowz & Mowz logo

Reply from Plowz & Mowz

Thanks Terry! Very happy to hear you are pleased. If there's anything we can do to make our service worth 5 stars to you, please don't hesitate to let us know at hello@plowz.com or at 800-489-8128!

Rated 5 out of 5 stars

Amazing Services

Easy, quick and efficient service!!

28 October 2019
Unprompted review
Plowz & Mowz logo

Reply from Plowz & Mowz

Thanks Beti, glad we can help!

Rated 1 out of 5 stars

Wrong Lawn Mowed

I contracted to have my law mowed on a Monday when I would be home, in May. During the rainy part of the month. Instead they showed up on a sat when I was not home. The company who did the mowing, mowed my neighbors lawn and turned the back yard into a racetrack. The yard looked like it belonged on a golf course. It was weed free and green The back yard had standing water when it was mowed.. The mower left very bad ruts in the lawn. It ripped parts of the lawn up. It should never of been mowed. I was not given the name of the company that did this. The company employee who did this said they would come back and fix the problem. They never did. I spoke with a supervisor and was told" we cant tell you the name of the company due to privacy issue, also cant tell the company( who did lawn) your name for privacy issues. I was given a small credit for a future service.

27 October 2019
Unprompted review
Rated 5 out of 5 stars

Plowz & Mowz saved the day...

We bought a house and on moving day we had a big snow storm. We went to our new house a few hours prior to the move and realized the snow was to deep in the driveway to shovel. We decided to try Plowz & Mowz. The process was super easy using their app. We left and within an hour, we were notified the job was done. They did a wonderful job. I was so glad I saw this business and gave it a try. Would definitely use again.

25 October 2019
Unprompted review
Rated 1 out of 5 stars

The company hired completely destroyed…

The company hired completely destroyed our yard last year. It cost us 3x as much to get everything fixed than the yard cleanup cost. I called and complained and was supposed to receive a refund but this never happened despite multiple calls and promises.

24 October 2019
Unprompted review
Plowz & Mowz logo

Reply from Plowz & Mowz

We're very sorry to hear this is not resolved, Dan. Our Customer Support manager will be reaching out soon to make sure we get this taken care of as soon as possible for you. We are also available at 800-489-8128 or hello@plowz.com in the meantime.

Rated 1 out of 5 stars

Not Recommended

There is a complete disconnect between the reservation takers and the people who do the work. No matter what you have discussed with the work team, get it in writing. Work was not done as expected, items were broken - without any recourse.

24 October 2019
Unprompted review
Rated 3 out of 5 stars

The service is pretty good

The service is pretty good, but they need to develop more/better relationships with their contractors. I rehab houses and have had places less than 3 miles apart that they said they couldn't get someone to do (for weeks). This seems kind of odd, since after meeting one of their contractors by chance at a property he said he would be happy to do it.

Also, while using the app to check on things you have no choice but to wade through all of the jobs that have been finished and submit reviews for them and there is no way around it; I personally find that annoying. You also cannot delete properties from their system which makes things a bit harder to get through when you have 10 inactive properties mixed in with the active ones

24 October 2019
Unprompted review
Rated 3 out of 5 stars

I like the app but..

I like the app but... I don't like the payment process. Firstly, I enjoy choosing my own service and seeing the price before i agree to the service. What I dont like is I'm charged before the service is completed. In the FAQs it clearly states you will be charged after the service...Not true. I have received may services and according to customer service the amount is a "hold" until after service is completed..but it holds about 3 days then is approved and this could be a week before service is scheduled..that is what I dont like.

24 October 2019
Unprompted review
Rated 4 out of 5 stars

Dependable?

Overall the service was good. The companies chosen were either not as responsible as they should have been or had many machinery issues. Quite a few of the appointments were cancelled.

24 October 2019
Unprompted review
Rated 5 out of 5 stars

Great app and company

We love this service. Convenient and easy to schedule services and Plowz & Mowz is quick to respond to questions or help resolve issues. Recommend and already know we will be using them next year.

23 October 2019
Unprompted review
Rated 5 out of 5 stars

Pleased customer

Fast thorough service we used during last years snowy winter. Reasonable prices. Sure made our life easier!

23 October 2019
Unprompted review
Rated 2 out of 5 stars

They never trimmed bushes

They never trimmed bushes. They only cut the lawn and poorly. They spun the tires in the grass EVERY time. So not what we wanted at our new home.

23 October 2019
Unprompted review

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