I wanted to pay two months rent to go on vacation and now I have spent my july 4th weekend responding to these guys and their questions. I am not sure why they want to know my reasons and specifics b... See more
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An absolute garbage “service”. I just wanted to pay my property tax bill and they asked bunch of security questions making me feel like am i a criminal of some sort. What a GARBAGE!!!
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
I am using over 2 years Plastiq to pay china vendors with wire payments, very good experience, I only have twice problems with individual payments both were handled and completed with their support... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.9
Poor
960 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 24 hours
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Watch for hidden fees. A little scammy.
Setting up was easy enough, but they hide extra fees for services you didn’t request. For example: My first transaction was ach. Plastiq defaulted to “expedited” and was charged an extra fee. Help in getting it back is non-existent. Poor customer service.
2 April 2022
Reply from Plastiq
Hi Gregory,
Thank you for this feedback, all delivery dates are available on our calendar and expedited dates are highlighted with their added price. Apologies for any confusion.
Reply from Plastiq
Hi Melika, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
It's good most times but the one time…
It's good most times but the one time it failed to credit my payroll deductions on time, because of which I lost the quarterly remittance privilege. I also feel the service charge is a bit steep.
30 March 2022
Very good services
30 March 2022
I will never use this service again
I will never use this service again. I will never recommend this website. I will write a million reviews to make sure no one has to deal with the long wait and unanswered emails of wiring thousands of money and can’t get a resolution !!!
29 March 2022
Unprompted review
Reply from Plastiq
Hi there, we are sorry to hear about your experience. Our team has been trying to locate your enquiry in order to assist you, but has been unable to without any identifying information. Please contact us via Live Chat or send us your contact details to support@plastiq.com so that a team member can reach out and help resolve your issue. Sincerely the Plastiq Support Team
Very easy to use
Very happy with your services offered
Would have been more useful if accepted by more bank and card types.
29 March 2022
Can't get in touch with customer…
Can't get in touch with customer service to see if I can pause a payment that's supposed to be delivered in a few days. Repeat NO WAY to get in touch with customer service. Worse than Zelle even!
28 March 2022
Reply from Plastiq
Hi there, we are sorry to hear about your experience. Please contact us via Live Chat or send us your contact details to support@plastiq.com so that a team member can reach out and help resolve your issue. Sincerely the Plastiq Support Team
Great source for establishing value!
Love the website just having a little trouble navigating. Also have not been able to find actual sold comps that are used to establish the ARV. Very happy I joined.
27 March 2022
What happened to sending a confirmation…
What happened to sending a confirmation email?? With the recent changes I was unsure that I had actually made the payment and then I never received a confirmation email. I do not like the recent changes.
27 March 2022
Too many rules on how you can use the…
Too many rules on how you can use the platform. When I used plastiq years ago the credit cards could be used to pay everything, now it is very limited on how you can use the cards.
Also, the plastiq fee is too high. The fee used to be more reasonable so the rewards rate would cancel out the plastiq fee. I do like the concept and plastiq is helpful if you want to hold on to your liquid capital for various reasons but there is too many stipulations on how each credit card can be used especially if you have your own business.
24 March 2022
Great service by Plastiq
Good, quality service done in a timely manner. Thanks Plastiq-
Randy Wall
24 March 2022
does what it says
does what it says. there are fees i could avoid through paying thru my bank but i get points for using my cards. it's a good option to have at least. no issues after ish years
24 March 2022
Tripled price overnight
Nice service, but they change rates with no warning. One day I pay a bill for 1% with my debit card, next day it costs 2.85%. Almost triple! How’s that for inflation.
24 March 2022
Reply from Plastiq
Hi Thomas, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
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