PJ Outdoors Reviews 

206
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

Bought a Vango shangri la self inflating airbed, great when its working, BUT, pj only react when u contact them . Air bed is at Vango waiting for them to test , even though video sent of problem.... See more

Rated 5 out of 5 stars

Visited motorhome exhibition in Glasgow in February. Was good to see the vango drive away awning on display and got answers to questions on how it would fit my motorhome. Got a good deal with extras o... See more

Rated 5 out of 5 stars

Had an issue with a camping toilet which leaked. It was purchased at the NEC caravan and camping show 2024 from PJ Outdoors stall, after speaking with PJ outdoors customer serviced they swiftly sor... See more

Rated 5 out of 5 stars

Brilliant service, ordered a camping table it was delivered next day, when we unwrapped it it had some faults on, called up and they arranged for it to be collected then next day and a new one sent ou... See more

Company details

  1. Camping Store

Written by the company

PJ Outdoors are a leading independent retailer of camping equipment and outdoor products for nearly 40 years. We offer great value from all the top brands with excellent service and support.


Contact info

4.0

Great

TrustScore 4 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.0

All reviews

(206)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had to exchange the awning

We had to exchange the awning we purchased as we ordered a low instead of a mid, PJ arranged the uplift and we paid the difference and the replacement turned up by DPD, great service and knowledgeable people to help you

1 May 2025
Rated 2 out of 5 stars

Delay in delivery for 10 weeks

Delay in delivery for 10 weeks. I understand this was because of supply chain issues but feel the vendor has a responsibility to keep customer informed without prompting for information

1 May 2025
Rated 1 out of 5 stars

Don't' trust the delivery dates...

An order placed had a lead time of the end of March, this was fine. I then chased when it got to April and was told it was in the warehouse waiting to be dispatched. Another week later i queried this and was told the manufacturer had delays in production... clearly it was not in their warehouse.
Order placed elsewhere and was delivered next day.. bad customer communication here!

25 March 2025
PJ Outdoors logo

Reply from PJ Outdoors

Please could you specify what products you ordered from the show so we can see what went wrong? This year we have experienced delays with the brands we work with. They manufacturer all 2025 products that were seen at the show. As the retailer we have to wait for the correspondence of the brand when it comes to delivery times and stock. We deeply apologise for the miscommunication, we ship NEXT DAY delivery therefore, if we had your items with us... we would have shipped NEXT DAY. Please let us know further information of the products your purchased.

Kind Regards

Rated 5 out of 5 stars

Ordered at the Camping and Caravanning…

Ordered at the Camping and Caravanning Show to be delivered later. Delivered well within time frame given. Item is easy to out up and seems sturdy although we haven't had a chance to use it while camping yet.

25 March 2025
Rated 3 out of 5 stars

Great quality and very friendly…

Great quality and very friendly staff..No issue with the company at all, however the delivery company was a different story. The delivery was left on the front of our property, which is straight onto the road, there's no wall, no fencing just pavement.
We weren't home at the time but luckily a neighbour drove past and took the goods in for us.
Once again I have to stress the products are top notch. Highly recommend PJ Outdoors.
Thumbs down to the shocking delivery experience

27 February 2025
Rated 3 out of 5 stars

Second tent I've bought from yourselves…

Second tent I've bought from yourselves at the outdoor show glasgow, was made to feel like I was a Inconvenience as I asked to pay my tent using my Klarna account. Staff looked at me like I was a begger on the street. Paying £1000 for anything be a tent or a car you expect a basic courtesy of service. This was not experienced by myself.

26 February 2025

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