Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
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Review summary
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Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out. He took the ti... See more
Company replied
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professi... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Jim was so friendly and efficient
Jim was so friendly and efficient. Our franking machine was set up in absolutely no time at all. He was a pleasure to deal with
1 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Joan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was friendly and efficient, and your franking machine was set up in no time.
Thank you for your comments.
Kind Regards,
Client Experience
Great professional service
Jim rang from Pitney Bowes to talk me through the installation process. Friendly, helpful and professional.
1 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was friendly, helpful, and professional.
We appreciate your comments.
Kind Regards,
Client Experience
ashley did a great job as always…
ashley did a great job as always thankyou
1 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Richard,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Ashley did a great job as always.
Thank you for your comments.
Kind Regards,
Client Experience
Jim was 'frank' about franking and it worked a gem!
Jim Mitchell was a great help as I had a VERY tight restricted space to work cables and leads etc through behind a wall cavity and he was very patient and pleasant to deal with. I would think he deserves a pay increase for his patience alone and helping me overcome the challenges I had. (I struggle using the TV remote so ANYTHING techy is difficult for me and Jim was a gem as he was 'frank' about what needed to be done and how to do it and it really worked! :) Well done Jim.
24 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a great help, very patient, and pleasant to deal with.
We appreciate your comments.
Kind Regards,
Client Experience
Jim was a pleasure to deal with
Jim was a pleasure to deal with. He was very helpful and got the franking working from start to finish.
He went above and beyond to help me out.
29 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sinead,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a pleasure to deal with, was very helpful, and got the franking machine working.
Thank you for your comments.
Kind Regards,
Client Experience
Jody was friendly
Jody was friendly, helpful and very patient with us as we are always so busy..Thank you.
29 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jane,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jody was friendly, helpful, and very patient.
We appreciate your comments.
Kind Regards,
Client Experience
The Lovely Warren
Warren came to carry out a service to our franking machine at Pets at Home. He had previously been out to repair an issue and advised me a service was due. On both occasions he has been fabulous, each time explaining what he was doing so I was fully aware. Nothing is too much trouble. Thanks Warren for being a star :-)
28 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kerry,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Warren was fabulous, explained what he was doing, and that nothing was too much trouble.
Thank you for your comments.
Kind Regards,
Client Experience
Pitney Bowes engineers are very knowledgeable and run a very professional service
Pitney Bowes engineers are very knowledgeable and run a very professional service. Equipment was installed without any issues. Training and Instructions regarding the new install were excellent. Any queries we had were answered straightaway.
28 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that our engineer was very knowledgeable and professional, and the equipment was installed without any issues.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we were very helpful.
Thank you for your comments.
Kind Regards,
Client Experience
Great customer service
Great customer service. Jim is very professional and extremely knowledgable.
28 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very professional and extremely knowledgeable.
We appreciate your comments.
Kind Regards,
Client Experience
Professional quick response and patient…
Professional quick response and patient whilst we made up our minds - shout out to Emma Eastwick
Senior Client Relationship Manager who handled our quotes and installation
23 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jo,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Emma was professional, patient, and quick to respond.
Thank you for your comments.
Kind Regards,
Client Experience
Can not get any helpful response when there is a problem.
I went on their website to try and resolve an issue. "we don't use bots we use real people on chat!" they make a big point about splashing on the website. Well, the real people are less helpful than a chat bot. "sorry i can't help you with that" - cuts me off before i have a chance to fully explain my issue, at least a bot says "is there anything else". So I try again - near enough same response, completely pointless having a chat service if you refuse to help people. I have had customers also complain about this same issue as well that they can not contact anyone who is willing to help them, despite being told "contact pitney bowes".
27 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ava,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a great help, was very clear, and patient.
Thank you for your comments.
Kind Regards,
Client Experience
Jim was really helpful with the smooth…
Jim was really helpful with the smooth installation.
24 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was really helpful with the smooth installation.
We appreciate your comments.
Kind Regards,
Client Experience
A credit to your company
I spoke to a really helpful man called Jim, who talked me through the set up. He was polite, friendly and informative, and a credit to your company.
23 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kay,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was really helpful, talked you through the set up, and was polite, friendly, and informative.
We appreciate your comments.
Kind Regards,
Client Experience
Helpful Staff
Jim was very helpful when contacted regarding an issue. The required part was shipped swiftly. The issue was resolved once the part was replaced.
23 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very helpful and the issue was resolved once the part was replaced.
Thank you for your comments.
Kind Regards,
Client Experience
I wanted to take a moment to express my…
I wanted to take a moment to express my sincere gratitude for your dedicated Engineer Mark Grant for his unwavering commitment to delivering excellent service, his professionalism and attention to detail have not gone unnoticed, and I am truly impressed with the quality of service he has provided today.
Mark’s efforts have made a significant difference in ensuring a smooth and timely service for our business needs, and for that, I am truly thankful. His hard work and dedication to his roles are a testament to your commitment to customer satisfaction.
I am grateful to have had the opportunity to work with a member of staff with such calibre, and I look forward to any future interactions. Your exemplary service has left a lasting positive impression, and I will not hesitate to recommend your services to others.
Regards
Neil Macdonald
Newcastle College
22 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Neil,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark delivers excellent, professional service and has ensured a smooth, timely experience for your business.
We appreciate your comments.
Kind Regards,
Client Experience
Neil Strotton
Over the years, our franking machine engineer Neil Strotton has become something of a legend in the office. Not just a fixer of machines, but a steady, reliable presence who swoops in whenever our postage dramas get a bit too ambitious.
No matter how many times we’ve managed to confuse the machine (and ourselves), he’s always patient, good-humoured, and somehow never judges our increasingly creative troubleshooting attempts. Each visit is efficient, professional, and oddly reassuring, like seeing an old friend who just happens to be brilliant with franking machines.
He explains things clearly, fixes problems quickly, and leaves everything working better than we remember it ever being. Honestly, if loyalty points existed for engineers, he’d have redeemed a holiday by now.
A genuinely lovely person and an absolute expert, always a pleasure to deal with.
Highly recommended and genuinely appreciated, thank you!
Shame he never brought Doughnuts then he truly would have been perfect 😊
22 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Tina,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil is always patient, good-humoured, professional, and explains things clearly, and fixes problems quickly.
Thank you for your comments.
Kind Regards,
Client Experience
We received great support with our Hybrid mail
We received great support with our Hybrid mail portal. We print most of our business mail externally off site, which saves us time and also means we can print and send mail from anywhere, avoiding the need for our staff to drive into the office.
22 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jason,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received great support, and our Hybrid mail portal saves you time and means you can print and send mail from anywhere.
We appreciate our comments.
Kind Regards,
Client Experience
The company advised us of information…
The company advised us of information relating to old product. Then followed up to ensure that we had received the information provided and responded quickly to any queries raised
22 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sue,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we advised you, followed up, and responded quickly to any queries raised.
Thank you for your comments.
Kind Regards,
Client Experience
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