Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out. He took the ti... See more
Company replied
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professi... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We recently had our machine installed…
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out.
He took the time to explain everything in a way that was easy to follow, answering all of my questions with clear, straightforward explanations.
It made the whole process feel simple and stress-free.
Overall, a very professional and efficient service.
15 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Matt was extremely knowledgeable, took time to explain everything, and the whole process was stress-free.
We appreciate your comments.
Kind Regards,
Client Experience
Rory from Pitney bowes was 100% was…
Rory from Pitney bowes was 100% was very helpful to get my account running. due to payments was late to pay but all got sorted with help from Rory. Thank you and God Bless
15 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rory was very helpful and all got sorted.
Thank you for your comments.
Kind Regards,
Client Experience
Jim explained each step of the prcess…
Jim explained each step of the prcess and he was just a wonderful person to deal with.
14 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim explained each step and was a wonderful person to deal with.
We appreciate your comments.
Kind Regards,
Client Experience
Just had Stuart Burton complete a…
Just had Stuart Burton complete a maintenance check of our Franking Machine and service was impeccable as usual. Professional as ever and always offers great advice when asked.
14 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jamie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart provided impeccable service, was professional, and offered great advice.
Thank you for your comments.
Kind Regards,
Client Experience
Dave always goes over and above when…
Dave always goes over and above when dealing with any issues we might have with the machine. Very pleasant, Takes the time and explains everything nothing too much trouble .
14 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Keith,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave always goes above and beyond, is very pleasant, and takes time to explain everything.
We appreciate your comments.
Kind Regards,
Client Experience
Bob was extremely informative and…
Bob was extremely informative and helpful both on the phone and in person. He left his contact number in case of further issues and checked in to ensure all was well. A very good service.
1 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Karen,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Bob was extremely informative and ensured all was well.
Thank you for your comments.
Kind Regards,
Client Experience
Quick and efficient response
Quick and efficient response. Reported issue online and big thank you to Dave Perry engineer who assisted us on site to resolve our machine issue.
14 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received a quick and efficient response, and Dave resolved your machine issue.
We appreciate your comments.
Kind Regards,
Client Experience
well informed
well informed , polite, answered all questions clearly, efficient, and professional attitude.
13 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello John,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we were polite, answered all questions clearly, were efficient, and had a professional attitude.
Thank you for your comments.
Kind Regards,
Client Experience
Account query
I had an account query which has been resolved professionally and efficiently by Nikki Slender. Thank you for the excellent service you provided.
13 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Nikki resolved your account query professionally and efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
SAM Installation
Clare was incredibly helpful in project managing the launch of SAM for our business. Her communication was great and this ensured we stuck to the timeline of launch without fail, meaning the solution ran seamlessly from launch.
11 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello James,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Clare's great communication and management of the product launch for your business stuck within the timeline and the solution ran seamlessly.
Thank you for your comments.
Kind Regards,
Client Experience
I was able to speak to someone who…
I was able to speak to someone who understood the problem I had and helped to solve the issue promptly. They promised to call back - which they did and let me know when the problem was solved and when I would be able to use the system again.
11 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Chris,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that your issues were understood, resolved quickly and you received a follow up call to confirm the service had resumed.
We appreciate your comments.
Kind Regards,
Client Experience
Excellent customer service
Prompt attendance once issue was logged.
Experienced engineer who knew how to address the issue.
8 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Vanessa,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received excellent customer service, prompt attendance, and that the engineer knew how to address the issue.
We appreciate your comments.
Kind Regards,
Client Experience
Issue all sorted
Matt Lake was very helpful getting our issue all sorted, thanks!
8 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Keo,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Matt was very helpful in getting your issue all sorted.
Thank you for your comments.
Kind Regards,
Client Experience
Warren Smith - Excellent
Warren Smith called me and talked me through the problem I was having. Warren was extremely professional and patient and explained everything clearly and logically and fixed the problem we were having over the phone, which saved us and Pitney Bowes time as it meant Warren could go onto his next job quicker than if he had attended in person. This was an excellent service all round from Pitney Bowes and especially Warren. Thank you.
8 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kaye,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Warren was extremely professional, explained everything clearly, and fixed the problem over the phone.
We appreciate your comments.
Kind Regards,
Client Experience
Full service relay 8000 machine
We had Mark & Graeme yesterday to do a full service our Relay8000 inserter.
They stripped it all down give it a refresh of new rollers & belts.
The both are very efficient and great at there jobs they had it done within a few hours and had us back up and running with no problems at all.
They have both maintained this machine for many years in my presence and any problems have been dealt with a professional manor.
7 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Thomas,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark and Graham were very efficient and had you back up and running with no problems.
Thank you for your comments.
Kind Regards,
Client Experience
Office visit
Had a visit from Dave Perry today to try and fix our issue with the franking machine. He was extremely helpful and took time to look into this.
7 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave was extremely helpful and took the time to look into the issue.
We appreciate your comments.
Kind Regards,
Client Experience
Kevin at Pitney Bowes was brilliant…
Kevin at Pitney Bowes was brilliant would recommend
7 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Kevin was brilliant.
Thank you for your comments.
Kind Regards,
Client Experience
Graham is a credit to Pitney Bowes
Graham is punctual - always arrives on the day and time arranged. He is easy, pleasant and polite to work with and very efficient.
6 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Susan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham is punctual, easy, pleasant, and polite.
We appreciate your comments.
Kind Regards,
Client Experience
Graham Milburn is a very efficient
Graham Milburn is a very efficient, reliable and always willing to help when he comes to service our mail machine.
6 May 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ann,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham is very efficient, reliable, and always willing to help.
Thank you for your comments.
Kind Regards,
Client Experience
Jim gets a 5 star award
Jim was an absolute pleaure to deal with, he understood my "blonde" moments and helped me with the set up of our new machine
1 May 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Elizabeth,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was a pleasure to deal with and helped you with setting up your new machine.
We appreciate your comments.
Kind Regards,
Client Experience
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