Pineapple Island Reviews 

4,114
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made products, often highlighting their unique designs and excellent quality. Many people appreciate the durability of the jewellery, noting that items like waterproof pieces and metal jewellery maintain their condition without discolouration or fading. Consumers frequently express high satisfaction with their purchases, finding the items exactly as described and a pleasure to own. The company's service is also highly regarded, with customers frequently mentioning helpful staff and an easy ordering process. Reviewers consistently highlight the quick delivery and the thoughtful, often personalized, packaging that includes handwritten notes. Many consumers also appreciate the good value, with some receiving free gifts, making their overall experience even more positive.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the beautiful craftsmanship and... See more

Service

Consumers find service to be positive, with many reviewers describing it as great, excellent, and very good.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction and an intention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautifully made products. Prompt delivery and fabulous customer service. I was accidentally sent an anklet as part of my order when it should have been a bracelet. Jemma replied to my email s... See more

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

Really good website with plenty of choice my delivery was prompt and beautifully packaged with a hand written note inside The bracelets I ordered are really lovely quite unusual and great for summ... See more

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more


Company details

  1. Jewelry Store
  2. Beach Clothing Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Designer
  6. Online Marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,114)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Quality!

Great quality when the package arrived and came only a few days after ordering which was great. Ordered a cowrie shell necklace which looks amazing and feels very secure in quality, I love it.
Also ordered a bracelet with a cowrie shell and the material of it is happily unexpected as it is much sturdier and stronger than I had originally thought, which is great as I know it’ll last long :)

28 November 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your thoughtful review! We're thrilled to hear the quality exceeded your expectations. We really appreciate your support and hope you enjoy your pieces for years to come! 😊 xx

Rated 5 out of 5 stars

Quick delivery

Quick delivery, lovely items

22 November 2024
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Reply from Pineapple Island

Thank you, Amanda! We're so glad to hear you loved the items and were happy with the quick delivery. Enjoy your new pieces! 😊 xx

Rated 5 out of 5 stars

Really fast delivery - excellent items

Really fast, efficient delivery each time I've ordered. Pineapple sell the best pukka shell necklaces and their gift boxes have made the ideal treats for Christmas this year.

25 November 2024
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Reply from Pineapple Island

Thank you so much, Grace! It’s great to know the gift boxes are making perfect Christmas treats this year. We truly appreciate your support—let us know if there’s anything else we can do for you! 😊 x

Rated 5 out of 5 stars

The necklace arrived quickly

The necklace arrived quickly, good price. My daughter loved the necklace.

18 November 2024
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Reply from Pineapple Island

Thank you, Rebecca! We’re so pleased to hear that your daughter loved it. It’s always great when a gift hits the mark. 😊 x

Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous jewellery!
I was sent out a replacement for an item quickly and efficiently!
Really great service and fast delivery!
Thank you so much.

6 December 2024
Unprompted review
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Reply from Pineapple Island

Thank you, Lucy! We’re so glad you love the jewellery and had a great experience with our service. It’s always our priority to make things right quickly and efficiently. We really appreciate your kind words! 😊 x

Rated 5 out of 5 stars

Great company

Shipped my items super fast and all items are lovely and well made! Will be shopping here again.

21 November 2024
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Reply from Pineapple Island

Thank you so much, Eve! It’s great to know you’ll be shopping with us again—we can’t wait to welcome you back! 😊 x

Rated 5 out of 5 stars

Highly recommended

I ordered 4 items. All are very nice and delivered quickly.
I’d like to visit their pop up shop sometime somewhere.

3 December 2024
Unprompted review
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Reply from Pineapple Island

Thank you, Hiro! We’re thrilled to hear you’re happy with your items and the quick delivery. We’d love to see you at one of our pop-up shops someday—keep an eye out for updates on where we’ll be next! 😊 xx

Rated 5 out of 5 stars

lovely condition

lovely condition, my fav place to order bracelets from protecting the environment and gorgeous styles or jewellery

2 December 2024
Unprompted review
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Reply from Pineapple Island

Thank you, Roe! We're so glad to hear we're your go-to for bracelets. It’s amazing to know you love our styles and appreciate our commitment to protecting the environment. Enjoy your jewellery, and we’re here whenever you need more! 😊 xx

Rated 5 out of 5 stars

Really cute jewellery

Really cute jewellery, shipping was very quick and good price

11 November 2024
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Reply from Pineapple Island

Thank you, Amelia! We’re so happy you love the jewellery and appreciated the quick shipping and good pricing. Enjoy your pieces, and let us know if you ever need anything else! 😊 xx

Rated 5 out of 5 stars

The necklace was really pretty would…

The necklace was really pretty would have been nice to have it in a presentation pouch not in a plastic bag

7 November 2024
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Reply from Pineapple Island

Thank you so much for your feedback, Janet! We’re really glad you loved the necklace. Just to let you know, the packaging isn’t regular plastic—it’s eco-plas, made from cassava fruit and fully biodegradable. We really appreciate your suggestion about a presentation pouch—it’s a great idea, and we’ll definitely keep it in mind. Thanks again for sharing your thoughts! 😊 Alice xx

Rated 5 out of 5 stars

Lovely product easy transaction

Lovely product easy transaction

11 November 2024
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Reply from Pineapple Island

Thank you, Mrs. Harwood! We're so pleased to hear you had an easy transaction and love the product. If you ever need anything else, we’re here to help! 😊 Alice xx

Rated 5 out of 5 stars

Really fast delivery time and great…

Really fast delivery time and great product

11 November 2024
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Reply from Pineapple Island

Thank you, Ryan! We’re thrilled to hear you’re happy with the speedy delivery and the product. If there’s anything else we can help with, just let us know! 😊 Alice xx

Rated 5 out of 5 stars

Great company

Great company! Have ordered from them a few times now and the jewellery is really lovely. Such amazing customer service as well. Definitely recommend this company.

21 November 2024
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Thank you, Marie! We’re thrilled to hear you’ve enjoyed shopping with us and love the jewellery. Thank you for recommending us, and we can’t wait to see you again! 😊 xx

Rated 5 out of 5 stars

Really good quality jewellery

Really good quality jewellery

1 November 2024
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Reply from Pineapple Island

Thank you, India! We’re so happy to hear you’re pleased with the quality of our jewellery. Enjoy your pieces, and let us know if we can help with anything else! 😊 xx

Rated 5 out of 5 stars

love this company

Excellent customer service and beautiful items

6 November 2024
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Reply from Pineapple Island

Thank you so much for your kind words! We’re thrilled you love our company and had a great experience with our customer service. It’s fantastic to hear you’re enjoying your items too. If you ever need anything, we’re here for you! 😊 xx

Rated 5 out of 5 stars

Easy

it was very easy to buy on the website,lots of communication

28 October 2024
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Reply from Pineapple Island

Thank you for the feedback! We’re delighted to hear the buying process was smooth and that you appreciated the communication. If you have any more questions or need assistance, we’re here to help! 😊 x

Rated 5 out of 5 stars

Great price love colours

Great price love colours

28 October 2024
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Reply from Pineapple Island

Thank you, Darren! We're so glad to hear you love the colours and found the price just right. Enjoy your purchase, and let us know if you need anything else! 😊

Rated 5 out of 5 stars

The item was sent quickly and all…

The item was sent quickly and all packaging was ego-friendly. The item was just as described on the picture and good quality.

1 November 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, Alice! We're so happy to hear the item arrived quickly and that you appreciated our eco-friendly packaging. It’s wonderful to know the quality met your expectations too. If you ever need anything else, we're here for you! 😊 x

Rated 5 out of 5 stars

Love my new bracelets

Love my new bracelets, arrived quickly and beautifully packaged

28 October 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, Kellie! We’re so happy to hear you love your new bracelets and enjoyed the packaging. Quick delivery and a special unboxing experience are what we aim for! If you ever need anything else, we’re here for you. 😊 Alice x

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