My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
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Review summary
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Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Intervention very superficial and not professional at all
Intervention very superficial and not professional at all,
Heat Recovery system noisy
I paid the service in advanced to have a visit of a technician that just tried to do a reset of the unit, he didn’t try to understand the problem, he didn’t open the unit to check the fan, with a red light switched on, just told me that the unit was old and probably to be replaced with a modern one.
I opened by myself the unit to clean the filter and I discovered that the fan was broken and I sent the pictures and aVideo to the sell representative for a second opinion; after 2 days the same technician sent me an email proposing a quotation to grease up the broken Fan and when I answered him no need because the fan was broken and the unit out of stock he has proposed me a quotation for the installation of the new unit but how he could do it without a specific check of everything about size, old connection, new connection etc etc considering that he hasn’t opened the unit when he came?
And of course no proposition of reimbursement
15 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Luca,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were unhappy with your experience.
What you've described is certainly not the level of service we aim to deliver, and we're disappointed to learn of your concerns. We were not aware of these issues until receiving your review. We would always encourage customers to contact our Customer Services team directly with any concerns, as this allows us the opportunity to investigate the matter thoroughly and resolve any issues as quickly as possible.
We have now raised this matter with our Customer Services team for further investigation. A member of the team will be in touch with you directly to discuss your experience in more detail and review the concerns you've highlighted.
Thank you again for your feedback. We value all customer comments as they help us improve our service, and we hope to have the opportunity to address this matter with you.
Kind regards,
Pimlico Plumbers
Fixed kitchen leak same day... very efficient
We had a leak in a kitchen pipe that was not easily accessible. Sebastian did an outstanding job - finding the leak and mending it with minimal disruption.
We really appreciated the quick response time on this.
24 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rebecca,
Thank you for your wonderful review!
We're happy to hear that Sebastian was able to quickly locate and repair your kitchen leak with minimal disruption. We know how stressful plumbing issues can be, so we're pleased that our prompt response and Sebastian's expertise made the experience as smooth as possible.
We'll be sure to pass on your kind feedback to Sebastian, it will mean a great deal to him.
Thank you for choosing us, and we look forward to helping you again should you ever need us.
Kind regards,
Pimlico Plumbers
Always solve issue that I have called…
Always solve issue that I have called them for.
24 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Chris,
Thank you for your great review!
We're glad to hear that we've been able to resolve every issue you've called us about. Providing reliable, effective service is what we strive for, so it's wonderful to know we've consistently met your expectations.
We appreciate your continued trust and support, and we look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
We had Hasan fix a really dodgy boiler…
We had Hasan fix a really dodgy boiler installation done by a different company and he was really brilliant all the way through the process, really helped get everything sorted as quickly and efficiently as possible, dealt with getting a scaffolder in, all the stuff that I was finding really stressful. Highly recommend, and thank you for doing a great job!
21 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Laura,
Thank you for taking the time to leave such a wonderful review.
We're pleased to hear that Hasan was able to help resolve the issues with your boiler installation and make what sounds like a very stressful situation much more manageable. It's great to know he kept everything moving efficiently, coordinated the necessary arrangements, and provided the high standard of service we strive for.
We'll be sure to pass your kind words on to Hasan, he'll be happy to hear how much his support and expertise were appreciated.
Thank you for your recommendation and for choosing us. We're always here if you need us again in the future.
Kind regards,
Pimlico Plumbers
10/10 would recommend
What a lovely man. Polite, friendly, and got the job done in under an hour.
24 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sara,
Thank you for your fantastic review!
We're pleased to hear you had such a positive experience. It's great to know our engineer was polite, friendly, and able to get the job completed quickly and efficiently.
We appreciate your recommendation and your kind words. Thank you for choosing us, and we look forward to helping you again in the future should you ever need us.
Kind regards,
Pimlico Plumbers
Excellent
Expensive, but I’ve got to say, they show up and they get the job done to an excellent standard. I don’t go with anyone else now. Myles was incredibly professional, patient, and managed to get onsite within a very confusing time window to liaise with the Thames water team. All other times I’ve used Pimlico I’ve also had Myles come to my property and he has found the source of leaks rapidly. He kept me informed throughout and in a very stressful situation managed to get everything done without a whisper. Thank you Myles. The calling centre team are also incredibly helpful - Marcus especially was incredibly helpful and competent.
19 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Samantha,
Thank you for taking the time to share such a detailed review.
We're happy to hear that you've consistently received excellent service from our team and that we've earned your trust. It's especially wonderful to hear your kind words about Myles. We'll be sure to pass on your feedback to him, he'll be happy to know that his professionalism, clear communication, and expertise made such a positive difference during what we appreciate was a stressful situation.
We're also pleased to hear that Marcus and our Customer Service team provided the support you needed. We pride ourselves on delivering a high standard of service from the moment you contact us through to completing the job.
Thank you again for your continued loyalty and recommendation. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind regards,
Pimlico Plumbers
I was nervous of using PP due to the…
I was nervous of using PP due to the high costs expected but actually in the end it was quite reasonable. Most importantly they identified and sorted out the recurring issue!
23 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jacqui,
Thank you for taking the time to leave us such a lovely review.
We're pleased to hear that we were able to resolve the recurring issue and that the cost was more reasonable than you had anticipated. We understand that unexpected repairs can be a concern, so it's great to know we were able to provide both value for money and a lasting solution.
We really appreciate your feedback and are grateful that you chose us. If you ever need us again, we're here to help.
Thank you for your support!
Kind regards,
Pimlico Plumbers
Project doubled in time, workers picked own hours and a project manager who only appeared when money was discussed
I want to start this review by making it clear that the finished product from Pimlico Plumbers was excellent......how we got there however was not.
I used Pimlico Plumbers building/refurbishment service to put in a new bathroom as well fixing existing damp and plumbing issues. I have previously had excellent experiences using the company for emergency plumbing fixes and living in central London I felt comfortable potentially paying a premium to use a trusted company.
We met with our project manager who gave us a quote and said it would be done in 2 weeks. 4 weeks later it still wasn't done. I am not naive to projects overrunning but I would expect better communication as to why it is going over. My experience was workers turning up when they wanted and leaving when they wanted (the main builder regularly said he would turn up at 8 and leave at 3 but I leave for work at 8:30 and I saw him sitting in his van most days as I left). When the project did run over there were consistent promises of it being finished "soon" or in the next few days only for it to overrun. Workers said they would come in on weekends to make up time - this never materialised.
There was a genuine emergency one day when they turned the water back on to test the shower and it started leaking into the flats below. This got fixed as an emergency that day so does not explain the 2 week overrun. Whilst this was dealt with as a matter of urgency I did not get the same feeling on the rest of the project.
In the 4 week project we saw the "project manager" a grand total of twice and heard more from him come payment time than at any other point on the project. When I raised concerns about the length of time the project had taken and that I'd like a detailed list of materials and labour for the works this was ignored with him saying the lead worker said this wasn't true and another vague explanation as to why it cost what it did. There was no acknowledgement of poor practice other than saying he'd talk to one of the workers but did not give an explanation as to why things had overrun at all.
Finally whilst asking for these explanations I have been sent multiple emails a day from the accounts team and threatened with Bailiffs if I didn't pay despite them being cc'd into emails where they could see the situation.
Overall I have gone from a recommender and support of Pimlico Plumbers to never going to use them again and actively telling relatives and friends not to. A real lack of professionalism and it felt like an experience that everyone fears when getting work done of lack of clarity and a big fat bill at the end that does not explain how they calculated that number. To add to that when a query is raised effectively being stonewalled and told well the workers say they did nothing wrong that's that
24 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sam,
Thank you for taking the time to share your feedback. While we're pleased to hear that you were happy with the finished bathroom, we're genuinely sorry that the journey to get there fell so far below your expectations.
We understand your concerns regarding the project taking significantly longer than originally estimated, the lack of communication, and the experience you had with our accounts team while you were trying to raise legitimate queries and understand costs. This is not the level of service we aim to deliver.
Our customers choose Pimlico because they expect a premium service, not just in the quality of the finished work, but throughout the entire customer journey. From what you've described, we clearly fell short of those standards on this occasion.
As a result of your feedback, we have opened a formal internal investigation and raised a formal complaint so that each of the concerns you've highlighted can be fully reviewed. We will be contacting you directly to work through the matter, keep you updated on our findings, discuss any appropriate resolutions, and ensure your concerns are properly addressed.
Thank you again for bringing this to our attention. We appreciate the opportunity to investigate this thoroughly and work towards a satisfactory resolution.
Kind regards,
Pimlico Plumbers
Ryan did an excellent job
Ryan did an excellent job, great attention to detail. Did an excellent job
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Zoe,
Thank you for your wonderful feedback.
We're happy to hear that Ryan did an excellent job and that his attention to detail stood out. We take great pride in delivering high-quality workmanship, and it's great to know Ryan's professionalism and care made such a positive impression.
We'll be sure to pass your kind comments on to him.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
I ordered a Neff integrated cookerhood
I ordered a Neff integrated cookerhood, like for like replacement. I was told I needed both an electrician and a carpenter 1 hour callout £248. They informed me that the cooker hood despite showing power connection was not working. Total hours billed £528.
The item was replaced and a new one delivered same deal carpenter and electrician minimum callout £246
This time they tested the power but did not remove the item from the box ( THIS IS CRITICAL ) despite showing power connection it was not working. Once again I returned the item and requested a replacement from John Lewis they replaced the item once more. Third callout slightly different carpenter and electrician they tried to tell see that once again the item was not switching on. I opened the front panel (which the integrated cupboard door attaches to) and guess what it worked !!! The reality is that with this type of cooker hood you need to open the panel to activate the fan.
£430.50. So I have now spent an eye watering £1022, I just have this very uncomfortable feeling that it was not the cooker hood that was faulty. Because was you will remember above on 2nd visit they did not take it out of the box so therefore could not have opened the panel to activate the fan. Completely traumatised by this, I need another handyman service, but would not go near them.
Be very cautious about what they tell you on site.
Dec 2025
12 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Miss Gregson,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and expense you experienced throughout this process.
Having reviewed our engineers' notes from the visits, we would like to clarify the circumstances surrounding the installation. During our initial attendance, our electrician confirmed that a full power supply was present at the cooker hood, with 240V recorded at both the fused spur and the appliance connection terminals. Based on these tests, and the fact that the unit remained unresponsive, the appliance was reasonably diagnosed as faulty at that time.
The installation itself involved the removal of the existing cooker hood, installation of a new fused spur, wiring of the new appliance, and electrical testing to confirm that power was reaching the unit correctly. Our records also note that the extractor was supplied without the filters required for recirculating operation, which was discussed during the visit.
We understand your concern regarding the eventual discovery that opening the front panel activated the fan. If this operating feature was not clearly identified during the earlier visits, we appreciate how this could have contributed to confusion regarding the appliance's functionality. However, our engineers can only assess the appliance based on the information available at the time and the results of the electrical tests performed, which indicated that the electrical installation was functioning correctly and that power was reaching the appliance.
We regret that the overall experience fell short of your expectations and appreciate your feedback. Comments such as yours are reviewed internally to help us improve our installation and diagnostic processes for future customers.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hello,
Thank you for your kind review.
We're happy to hear that you were pleased with our service, customer care, and the clear explanations provided throughout. We believe keeping our customers informed is an important part of delivering a great experience, so it's wonderful to know this stood out to you.
Thank you for choosing Pimlico, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Efficient and caring
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that both would take just another hour, so I asked him to go ahead. While working, he noticed that my kitchen sink was draining slowly, so since there was no risk of going into an addition 15 minutes of billing time, he plunged that sink for me. I appreciate the care he took for all the jobs and for taking care of that slow draining sink without me even mentioning it.
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Colin,
Thank you for taking the time to share your experience.
We're glad to hear that Trey provided such attentive and efficient service. It's great to know he was able to help with the additional valve replacements and, just as importantly, took the initiative to address your slow-draining sink while he was there.
We pride ourselves on delivering excellent workmanship and going the extra mile for our customers, so we're pleased that Trey's care and professionalism made such a positive impression. We'll be sure to pass your kind feedback on to him.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
from booking to solving the problem
from booking to solving the problem - all was easy, friendly and efficient
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Michael,
Thank you for your kind review.
We're happy to hear that your experience was easy, friendly, and efficient from the initial booking right through to resolving the problem. Providing a seamless service for our customers is always our goal, so it's wonderful to know we delivered on that for you.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Oliver arrived within 90 minutes (not…
Oliver arrived within 90 minutes (not an emergency). He explained the issues and sorted it (including driving to a supplier for a new tap) in 75 minutes.
Prompt, efficient and reliable; wouldn't use anyone else.
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi William,
Thank you for taking the time to leave such a wonderful review.
We're happy to hear that Oliver was able to attend so promptly, clearly explain the issue, and resolve everything efficiently, including sourcing a replacement tap to complete the job. We'll be sure to pass on your kind feedback to him.
Knowing that you found our service prompt, reliable, and efficient, and that you wouldn't use anyone else, is the highest compliment we could receive.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Reply from Pimlico Plumbers
Hi Ann,
Thank you for your kind review.
We're delighted to hear that you were pleased with the speed of our service and the clear communication from our team. Providing a smooth and efficient experience for our customers is always our goal.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
First time I've ever used Pimlico…
First time I've ever used Pimlico Plumbers. Just got fed up of cowboys. The price was actually reasonable and they did a perfect job. No brainer for next time.
22 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Fazal,
Thank you for taking the time to leave us a review.
We're so pleased your first experience with Pimlico Plumbers was such a positive one. Delivering high-quality work at a fair price is exactly what we aim for, so it's great to hear we hit the mark. Knowing you've already decided we're the "no brainer" choice for next time means a lot to us!
We look forward to being of service again in the future.
Kind regards,
Pimlico Plumbers
Great all round
Great comms, good advice, excellent workmanship from Vlad now on two occasions. Everyone I speak to at Pimlico is helpful and kind. And willing to do small jobs it’s hard to get others to do! V grateful.
19 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Philippa,
Thank you so much for your kind words and for taking the time to leave this review.
We're happy to hear that you've had such positive experiences with our team, and we'll be sure to pass your feedback on to Vlad. Providing clear communication, helpful advice, and high-quality workmanship is what we strive for, so it's wonderful to know this has come across on both occasions.
We also appreciate your recognition of our willingness to help with smaller jobs, it's important to us that every customer receives the same level of care and attention, regardless of the size of the task.
Thank you again for choosing us. We look forward to helping you whenever you need us in the future.
Kind regards,
Pimlico Plumbers
A good experience with Dominic
Dominic was thorough, knowledgeable and helpful.
18 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Richard,
Thank you for your feedback.
We're pleased to hear that you had a good experience with Dominic and that he was thorough, knowledgeable, and helpful during his visit. Taking the time to properly assess the issue and provide clear, practical support is something we place great importance on.
We’ll be sure to pass your comments on to Dominic, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great communication
Great communication, fast and quality workmanship, polite and knowledgeable. Well recommended!!!
14 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Roman,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were happy with the communication throughout, as well as the speed and quality of the workmanship. It’s also great to know the engineer was polite and knowledgeable during the visit.
We appreciate your recommendation and are grateful for your support. We look forward to helping you again whenever you need us.
Kind regards,
Pimlico Plumbers
Leighton was excellent
Leighton was excellent. Highly professional, very competent, great communicator, pleasant to work with and very respectful .
18 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Deana,
Thank you for taking the time to leave such positive feedback.
We're happy to hear that Leighton made such a strong impression. Professionalism, technical expertise, clear communication, and respect for our customers are qualities we value highly, so it's wonderful to know that these were reflected throughout your experience.
We'll be sure to share your kind comments with Leighton, who will be pleased to know his efforts were appreciated.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
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