My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very unhappy with Pimlico plumbers
After raising a formal complaint, the company maintained that a £156 charge was justified for a visit lasting approximately 25 minutes. According to the engineer's own report, no repairs, dismantling or alterations were undertaken. I queried what specific diagnostic procedures were performed to reach the conclusion that the thermostatic cartridge had failed, but this was never directly answered. I also requested details of an ADR provider after reviewing the company's terms and conditions, but was informed that no such provider details were available. Customers can make their own assessment as to whether this represents value for money.
18 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Eudald,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with your recent experience, particularly as you have used our services before and had been happy with the outcome. It is always disappointing to learn when we have not met a customer's expectations.
The experience you have described does not align with the premium standard of service we strive to deliver. We understand your frustration if you felt that the visit did not provide the solution or value you were expecting.
We would also like to note that we were not made aware of your dissatisfaction following the appointment. Had we known, we would have welcomed the opportunity to review your concerns and work towards a resolution through our Customer Services team.
We take all feedback seriously and would still appreciate the opportunity to investigate this matter further. Please contact our Customer Services team with your job number and postcode so that we can review the details of the appointment and address the concerns you have raised.
Thank you again for your feedback.
Kind regards,
Pimlico Plumbers
Turned up on time
Turned up on time, completed the job efficiently. Excellent
18 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mark,
Thank you for taking the time to leave a review.
We're happy to hear that your engineer arrived on time and completed the job efficiently. Delivering a prompt, professional, and reliable service is exactly what we strive for, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing us
Kind regards,
Pimlico Plumbers
No process to refund money after they did not show up !
They booked my indoor window Aircon glass cutting which was explained twice to them. on the day they did not contact me - I had to call them 3 times and finally they said they could not do the job. This is poor as they wasted my full morning, did not inform me - I had to chase them. They charged me £144 advance. no refund still after 16 days. offered 10% off ! what about my time. they would have charged me to cancel. big company with no failure process or interest if they cancel last minute without a valid reason. Very disappointing attitude. have to now dispute the payment with my credit card company . more time waste for me . Today they again said some internal issue so no refund for another 5 days. why should I have to chase them. Please be careful if you give deposits and they dont show up. you will probably have to claim refund from your credit card company or wait a month .
28 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Sajiv,
Thank you for taking the time to share your feedback.
Firstly, I would like to sincerely apologise for the frustration and inconvenience caused by this experience. We fully appreciate that you arranged your morning around our scheduled attendance and were then left having to chase for updates, only to be informed that we were unable to complete the work. We understand why this was disappointing and why you felt your time had been wasted.
Having reviewed the matter, we recognise that we fell short of the standard of service we aim to provide. In particular, we acknowledge that earlier communication from our team could have helped to avoid some of the inconvenience caused.
As discussed directly with you, a full refund of the charges relating to this booking has been arranged. Whilst we appreciate this does not compensate for the time and frustration involved, we have also offered a 10% discount on a future booking as a gesture of goodwill.
Your feedback has been taken seriously and shared internally as part of our ongoing efforts to improve our processes and customer experience. Thank you for bringing these concerns to our attention.
Kind regards,
Pimlico Plumbers
You have to hand it to Pimlico
You have to hand it to Pimlico - they are good. Very fast and efficient. Just pretend the bill is happening to someone else! Actually I don’t even know if they cost more - bills for everything seem to be twice what they were 5 minutes ago.
18 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Vicky,
Thank you for taking the time to leave a review.
We're pleased to hear that you found our service fast and efficient. Providing a prompt, reliable service when our customers need us is something we take great pride in.
We also appreciate your humorous take on the realities of rising costs. While we understand that pricing is an important consideration, we aim to deliver value through experienced engineers, quality workmanship, and a responsive service that customers can depend on.
Thank you for choosing Pimlico Plumbers, and we hope to be of assistance again in the future.
Kind regards,
Pimlico Plumbers
Awful from start to finish
Plumber was over an hour late.
did not bring the right tools.
did not do the job.
had to call an engineer afterwards as recommended by the plumber. the engineer confirmed that the plumber should have easily fixed the issue.
Complained to customer service. They called back, were rude, patronising, and flat our wrong. Said that I would never use Pimlico plumbers again. She did not care.
Do not use this company. Much better ones out there.
14 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Christopher,
Thank you for taking the time to leave a review.
We are very sorry to read about your experience and the concerns you have raised regarding punctuality, the service provided, and your subsequent interaction with our Customer Services team. The level of service you have described is not in line with the high standards we strive to deliver.
Unfortunately, we have been unable to locate your job details based on the username associated with this review. We would appreciate the opportunity to investigate your concerns fully and better understand what occurred.
Please contact our Customer Services team directly with your job number and postcode, and we will be happy to review the matter in detail.
We value all customer feedback and would welcome the opportunity to address your concerns.
Kind regards,
Pimlico Plumbers
Great Service
Basically, a brilliant company, despite being more expensive than most. They are professional, efficient and act immediately in an emergency.
17 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Maria,
Thank you for your wonderful review.
We're happy to hear that you found our service professional, efficient, and responsive when you needed us most. Providing a reliable service, particularly during emergencies, is something we take great pride in.
We appreciate your recognition of the value we aim to deliver through our highly skilled engineers, quality workmanship, and commitment to customer service.
Thank you for choosing Pimlico Plumbers and for taking the time to share your experience. We look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Poor communication and short-lived repair
I used this company to repair a damaged balcony door closer. An engineer attended and carried out a temporary repair, and a permanent replacement was recommended separately and quoted as an additional cost.
The repair initially restored basic function but failed after approximately two months, leaving the door difficult to use again.
There is a clear disagreement regarding what was communicated during the visit about the expected durability and limitations of the temporary repair versus what is stated in the written report, which was issued after the work was completed.
I also experienced missed arranged follow-up visits where the engineer did not attend without notice.
When I raised concerns, the company maintained that the repair was temporary and not guaranteed, and that any permanent solution would be chargeable.
Overall, I am disappointed with both the durability of the repair and how the issue was handled afterwards, and I would not recommend this company based on my experience.
16 March 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Keren,
Thank you for taking the time to share your feedback.
We are sorry to read about your disappointment regarding both the repair carried out and the subsequent handling of your concerns. The experience you have described, particularly in relation to communication and missed appointments, is not the standard of service we aim to provide.
Unfortunately, we have been unable to locate your job details based on the username associated with this review. We would welcome the opportunity to investigate the matter further and review the concerns you have raised.
Please contact our Customer Services team directly with your job number and postcode, and we will be happy to look into this for you in more detail.
We value all customer feedback and would appreciate the opportunity to better understand what occurred and work towards a resolution.
Kind regards,
Pimlico Plumbers
Good service
Daniel was on time, polite, got stuck into the issues and gave some good advice and ideas on solutions.
17 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Matthew,
Thank you for taking the time to leave a review.
We're happy to hear that Daniel provided such a positive experience. Punctuality, professionalism, and taking the time to fully understand and advise on a customer's concerns are qualities we greatly value, so it's wonderful to know this was reflected during your visit.
We'll be sure to pass your kind feedback on to Daniel.
Thank you for choosing Pimlico Plumbers, and we look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Great customer service. Beware the actual service
All customer service representatives were very helpful on the phone when booking and scheduling the appointment. The actual technician that was sent, though, did not fix the problem with our bathroom extractor fan; refused to listen when I tried to explain the issue to him; and simply insisted that everything was fine. He left without doing anything to the device and without addressing my concerns. I feel he was not actually qualified to address HVAC issues (despite my request for such an expert when making the booking).
17 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave a review.
While we are pleased to hear that you found our Customer Service team helpful throughout the booking process, we are concerned by the issues you have raised regarding the service you received from the attending engineer.
The experience you have described is not the standard of service we expect to deliver, particularly in relation to listening to customer concerns and ensuring the appropriate expertise is provided for the reported issue.
Unfortunately, we have been unable to locate your job details based on the username associated with this review. We would very much like the opportunity to investigate your concerns further and understand what happened.
Please contact our Customer Services team directly with your job number and postcode, and we will be happy to review the matter in detail and work towards a resolution.
Kind regards,
Pimlico Plumbers
Be fully aware of potential costs of time including parts trips
I have used Pimlico Plumbers twice before and each time was billed for two to three hours and I was very happy with the work. However, this time, I was caught by surprise by a final cost of about £1,500 for what to me looked like a routine job. The work involved replacing a leaking push-fit soil stack branch and was discussed in advance as approximately a half-day job. The final invoice was for 8 hours and parts were much more expensive than I was expecting.
I would strongly recommend reading the terms and conditions in the confirmation email carefully before agreeing to work. Also, be aware that all time from arrival to departure is potentially chargeable. In my case that included two 45 minute parts trips and a 30 minutes rain break.
A few things I wish I had been clearer about in advance:
• Time spent sourcing parts is chargeable, including multiple trips if required.
• Administrative time at the end of the job is included in the overall billable duration.
• Records of the position of the van can delineate chargeable time, hence work starts as soon as the van arrives
• Parts may be more expensive than retail prices from suppliers online.
9 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Glenn,
Thank you for taking the time to share your feedback.
We are sorry to learn of your concerns regarding the cost of your recent job and appreciate you highlighting your experience. The situation you have described is not in keeping with the premium service and transparency we strive to provide to all of our customers.
Unfortunately, we have been unable to locate your job details based on the username provided in your review. We would welcome the opportunity to investigate this matter further and review the concerns you have raised.
Please contact our Customer Services team directly with your job number and postcode, and a member of the team will be happy to look into this for you and discuss your experience in more detail.
We value your previous custom and hope to have the opportunity to put things right.
Kind regards,
Pimlico Plumbers
A first class service
Pimlico Plumbers excelled themselves on this last visit. From the initial phone call, where my request was understood immediately, to getting an extremely competent plumber on site within a very short time, I have only praise for every aspect of the service. I highly commend the outstanding individuals I was fortunate enough to deal with.
16 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Kate,
Thank you for your fantastic review.
We're pleased to hear that your experience was first class from start to finish. Providing a seamless service, from the initial call through to the completion of the work, is exactly what we strive for, so it's wonderful to know we met your expectations.
Your kind words about both our office team and the plumber who attended are greatly appreciated, and we will ensure your feedback is shared with the team.
Thank you for choosing Pimlico Plumbers. We value your support and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
I have used Pimlico plumbers before and…
I have used Pimlico plumbers before and they always seem to be reliable and helpful.
Keep up the good work.
16 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rhiannon,
Thank you for your continued trust in Pimlico and for taking the time to leave us a review.
We're glad to hear that you've consistently found our team reliable and helpful. Providing a dependable service and supporting our customers whenever they need us is what we strive for every day.
We appreciate your kind words and your loyalty over the years. We look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Great carpenter. Reliable and highly recommended.
Contracted pimlico to do work on wardrobes and pleased with results. Ryan Saad - very professional, nor rushing through the project, paying attention to detail. Very reliable and highly recommended.
15 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Manuel,
Thank you for taking the time to share your feedback.
We're happy to hear that you were pleased with the work carried out on your wardrobes and that Ryan's professionalism, attention to detail, and reliability stood out throughout the project.
Ryan takes great pride in delivering high-quality workmanship, and we're thrilled that this was reflected in your experience. We'll be sure to pass on your kind comments to him.
Thank you for choosing Pimlico, and for your recommendation. We look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
Dale is just a phone call away
Dale is just a phone call away. He is professional and always excellent at what he does for us. Wouldn’t want anyone else; he has stood by us no matter what we need.
12 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ricardo,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience with Dale. He consistently goes above and beyond for his customers, and it's fantastic to know that his professionalism, reliability, and dedication have made such a difference to you.
We'll be sure to pass on your kind words to Dale. Thank you for your continued trust and support, we look forward to assisting you whenever you need us.
Kind regards,
Pimlico Plumbers
kitchen tap
Gary fixed my leaking kitchen tap which was seized up with limescale. Arrived well within time allocation. So pleased not to see the constant drip. Thank you
8 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Margaret,
Thank you for taking the time to leave a review.
We're delighted to hear that Gary was able to resolve the issue with your leaking kitchen tap and that he arrived within the expected time slot. We know how frustrating a constant drip can be, so it's great to hear that the problem was quickly identified and fixed.
I will be sure to pass your kind comments on to Gary, who will be pleased to know his work was appreciated.
Thank you for choosing us, and we look forward to assisting you again in the future should you need us.
Kind regards,
Pimlico Plumbers
Unprofessional and poor quality work
Despite a fee being charged to even receive a quote, the roofer arrived without appropriate materials as though he didnt know what to expect. The initial work carried out on the problem area was never going to solve the issue and in addition was botched, unsightly and amateurish.
After my complaint to Pimlico he did return and make improvements using more appropriate materials, but the whole approach to the work was unprofessional.
The cost of the work was very expensive, but I hoped by paying a Pimlico premium I would receive a professional service but can see no benefit in having done so.
15 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Julie,
Thank you for taking the time to leave your review.
We are sorry to read about your experience and appreciate the concerns you have raised regarding the initial diagnosis, the standard of workmanship, the materials used, and the overall value of the service provided.
We take feedback of this nature very seriously, as the level of service you have described falls below the standards we aim to deliver. We are also disappointed to hear that, despite the return visit and subsequent improvements, you were left feeling that the work and overall experience were unprofessional.
Unfortunately, we have been unable to locate your job details based on the username displayed on this review. We would very much like the opportunity to investigate the matter further and address your concerns directly.
Please contact our Customer Services team with your job number and postcode so that we can review the works in full and discuss this with you.
We look forward to hearing from you and working towards a resolution.
Kind regards,
Pimlico Plumbers
Easy way to organise the engineer visit
Easy way to organise the time engineer can come over. Always polite and informative..my go to house issues. Not the cheapest but comes with guarantee which is worth paying tiny bit extra for.
15 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found it easy to arrange your appointment and that our team was polite, informative, and helpful throughout. We understand that we're not always the cheapest option, so it's especially rewarding to know that the quality of our service and the reassurance provided by our guarantee made the difference for you.
Thank you for choosing us as your go-to for household issues. We truly appreciate your continued trust and look forward to helping you again in the future.
Kind regards,
Pimlico Plumbers
Excellent customer service.
5 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your kind review.
We are happy to hear that you received excellent customer service. Providing a high standard of service to our customers is extremely important to us, and it's always rewarding to receive such positive feedback.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Pimlico Plumbers
very polite plumber!
12 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Loannis,
Thank you for your feedback.
We’re pleased to hear you found our plumber polite and professional during the visit. We’ll be sure to pass your comments on to the team.
Thank you for choosing Pimlico Plumbers, and we look forward to helping you again if you need us.
Kind regards,
Pimlico Plumbers
An electrical socket had blown on my…
An electrical socket had blown on my ground floor. I was worried about my fridge freezer would start thawing as I had no idea how long the electricity had gone. I called Pimlico Plumbers around 18:30 and was promised that an electrician would arrive by 20:00. The engineer arrived at 19:45. Anel who was so friendly and reassuring, instantly set to work. He checked every socket on the ground floor and even the garden. Surprise, surprise. It was the socket in the garden that had blown. He also noted that there were a couple of sockets in my kitchen which would need replacing. I have no hesitation in booking him for the job.
11 June 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Suzie,
We appreciate you taking the time to share this.
We’re glad we were able to get an electrician out to you quickly in the evening, and that Anel was able to identify the fault and put your mind at rest so promptly. It’s also good to hear he took the time to check the wider installation and highlight the additional sockets that may need attention.
We’ll make sure your feedback is passed on to Anel, who will be pleased to hear it.
Thank you for choosing Pimlico Plumbers, we’re here whenever you need us again.
Kind regards,
Pimlico plumbers
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