Piglet's Pantry Reviews 

996
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers consistently praise the delicious and fresh food, highlighting the exceptional quality and variety of items like sausage rolls, scones, and cakes. Many also appreciate the beautiful, secure, and well-chilled packaging, with the overall service and ordering process often described as excellent and easy. However, some customers experienced delivery issues, such as late arrivals, incorrect addresses, or unchilled items. A few also found the online ordering process difficult due to technical glitches or payment problems. Additionally, a minority were dissatisfied with certain product aspects like dry scones or unpalatable food, and some raised concerns about unadvertised halal meat.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing delight and satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often describing products as delicious, fresh,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising timely arrivals and good... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction and a desire to... See more

Service

Customers had ambiguous experiences with service, with many praising the great service, professionalism, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

996 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(996)

140 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing, let down by delivery

Was very much looking forward to my afternoon tea for 1. Firstly my chosen date wasn't achieved, which I know isn't guaranteed but still not a great start. Then the delivery person decided to leave safe in my "porch" but I don't have a porch, just a small overhang above the door. As the weather was dreadful if was effectively left outside. Also didn't follow "this way up" instructions so the box was left on it's side. This meant the cool packs didn't sit under the food for quite some time before I returned home. The food inside was nice but feel it would've been better if it had stay on the cool packs not slumped on it's side. I had no option to advise of a safe place like I do with other couriers. Let down by delivery courier! Wouldn't use again on this basis.

27 August 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback. We’re really sorry the delivery experience let you down and that it impacted your afternoon tea. We’ll share your comments with DHL to help improve service. We’re glad you enjoyed the food itself, and we appreciate you taking the time to let us know.

Rated 1 out of 5 stars

Didn't get the food.

We have no idea whether the food was good or not because the delivery didn't happen. First there must have been problems with the website as some of the information put in went missing and they had to ring me to find out which delivery day I wanted. DHL had the address but not the individual flat number even though I had put that in. They had our email address and telephone number, but no one bothered to make any effort to deliver. We asked for it to be redelivered, and they put it in the system for Monday. Didn't arrive. Then Tuesday. Still didn't arrive. They have now said Thursday, but the food would be completely spoiled by then. Probably eaten by the DHL people by now.
I thought it would be a good idea to alert Piglet's Pantry but as others have said, they were very condescending and unhelpful. Originally I thought I won't be using them again if they are using DHL, but their attitude after contacting them has put me off ever using them again, which is a shame as we had previously had a good service from Piglet's Pantry.

3 September 2025
Unprompted review
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Reply from Piglet's Pantry

We’re sorry to hear about your experience. After reviewing your order, we can confirm the flat/house number was not provided on the delivery details. We send multiple confirmation emails asking customers to check this information, as couriers cannot deliver perishable items without complete addresses.
We understand your frustration, but in this case the issue was due to missing details at checkout.

Rated 5 out of 5 stars

Bought the afternoon tea for 4 as a…

Bought the afternoon tea for 4 as a birthday treat. It arrived in good time and the recipient was delighted- said there was enough food to last till the next birthday :-)

Excellent experience and product and would definitely recommend

29 August 2025
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted to hear the afternoon tea was enjoyed. We truly appreciate your recommendation and look forward to treating you again soon.

Rated 5 out of 5 stars

I had a surprise delivery of an…

I had a surprise delivery of an afternoon tea for 2. This was a thank you from a very generous relative.
It arrived in a very well insulated box with ice bags to keep the wonderful goodies really fresh. Everything supplied was exceedingly delicious. I would definitely recommend Piglets Pantry. A huge thank you to everyone involved. I would give 10 stars if could.

27 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you enjoyed your afternoon tea and truly appreciate your kind words.

Rated 5 out of 5 stars

Gifted afternoon tea

We received our afternoon tea box as a gift and we were really impressed. Lovely cakes, fluffy scones and tasty, substantial sausage rolls and scotch eggs. In my opinion the quiches could have been cheesier but that’s minor and personal taste I guess.

22 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re delighted you enjoyed the afternoon tea, we’ll pass your feedback onto our team.

Rated 5 out of 5 stars

A very special treat

We have just enjoyed a wonderful treat with the Vegetarian Afternoon Tea. All the contents were delicious but especially the savoury ones. Everything arrived safely and in good cool condition. I would especially like to thank the ordering team as I had trouble booking it with a voucher from buyagift, which didn't work. However the lovely people at Piglets Pantry sorted everything with no fuss and were so friendly and organised. I will certainly be using you again and have told all my friends and family about the experience. Well done and thank you.

8 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted you enjoyed the Afternoon tea, and our team will be thrilled to hear your kind words about the ordering experience. We look forward to your next order!

Rated 5 out of 5 stars

Lovely food.

Lovely food.

29 July 2025
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Reply from Piglet's Pantry

Thank you for your review! Glad you enjoyed the food.

Rated 2 out of 5 stars

Boxed up lovey but very disappointing…

Boxed up lovey but very disappointing inside unfortunately the only delicious thing for me were the scones with jam and cream

29 July 2025
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Reply from Piglet's Pantry

Thank you for your feedback. We're sorry to hear some of the items didn’t meet your expectations, but glad you enjoyed the scones. We’ll review this to improve for next time.

Rated 5 out of 5 stars

Great experience

Great experience, reliable delivery and great food

29 July 2025
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Reply from Piglet's Pantry

Thanks for your review! We’re thrilled you enjoyed the food and service, we can’t wait to serve you again.

Rated 5 out of 5 stars

Excellent gift

Excellent gift. So well-presented, in lovely packaging - real attention to detail. Generous portions and, although I didn’t try them myself, recipients said the products were delicious.

29 July 2025
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Reply from Piglet's Pantry

Thanks so much for your feedback! We’re delighted the recipients enjoyed the treats!

Rated 4 out of 5 stars

Picnic afternoon tea

Came at the end of the day, packed well and ready for our next day picnic, plenty of tasty food. Not sure about cold pies though

30 July 2025
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Reply from Piglet's Pantry

Thank you for your review. We're glad you enjoyed the tasty food, we recommend reheating the pies for the best flavour!

Rated 5 out of 5 stars

Delicious

I have used Piglets Pantry a few times now. The products are always well packaged and very fresh. Everyone that has received a hamper have been absolutely delighted. They say the pastry and the scones are the best they have had. Would throughly recommend.

29 July 2025
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Reply from Piglet's Pantry

Thank you for your continued support and wonderful recommendation! We’re thrilled to hear everyone has enjoyed the hampers.

Rated 1 out of 5 stars

Afternoon tea

For the money I paid through buyagift it was very poor value for what I received. It’s the worst afternoon tea I have ever had!

30 July 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback, we're sorry to hear you were disappointed. We always aim to offer good value and a quality experience, so it's unfortunate this fell short for you. Your comments have been noted and will be reviewed by our team.

Rated 5 out of 5 stars

Brilliant afternoon tea- I was really…

Brilliant afternoon tea- I was really impressed with the quality of the food. My dad was delighted with it and I would definitely buy again for a gift!

29 July 2025
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Reply from Piglet's Pantry

Thank you for your lovely review! We're so happy your dad enjoyed the afternoon tea and appreciate your recommendation. Hope to serve you again soon!

Rated 5 out of 5 stars

Our afternoon tea was delivered when we…

Our afternoon tea was delivered when we arranged it the food was fresh and delicious the sausage rolls, were really nice as everything was I can't fault it

29 July 2025
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Reply from Piglet's Pantry

Thank you for your feedback! We're delighted you enjoyed the afternoon tea. We appreciate your kind words!

Rated 2 out of 5 stars

Palm oil?

Was about to order vegan pies,but then saw palm oil is used, so no thank you. Shame because im always looking for vegan options .

Your reply says you use sustainable palm oil, but there is really no such thing is there? Why not rape oil, produced in UK?

1 August 2025
Unprompted review
Piglet's Pantry logo

Reply from Piglet's Pantry

Thanks for your feedback. We understand your concern. While we limit our use of palm oil, it's difficult to avoid in certain products which is why we use only sustainably sourced palm oil.

"Sustainable palm oil is palm oil produced with minimal negative environmental and social impact"

Rated 5 out of 5 stars

Perfect surprise gift!

Delivered on time. Perfect for a special occasion - quality produce & greatly enjoyed 😁

29 July 2025
Piglet's Pantry logo

Reply from Piglet's Pantry

Thank you for your feedback! We're glad the delivery was timely and that you enjoyed the food for your special occasion.

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