Piglet's Pantry Reviews 

996
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers consistently praise the delicious and fresh food, highlighting the exceptional quality and variety of items like sausage rolls, scones, and cakes. Many also appreciate the beautiful, secure, and well-chilled packaging, with the overall service and ordering process often described as excellent and easy. However, some customers experienced delivery issues, such as late arrivals, incorrect addresses, or unchilled items. A few also found the online ordering process difficult due to technical glitches or payment problems. Additionally, a minority were dissatisfied with certain product aspects like dry scones or unpalatable food, and some raised concerns about unadvertised halal meat.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing delight and satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often describing products as delicious, fresh,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising timely arrivals and good... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction and a desire to... See more

Service

Customers had ambiguous experiences with service, with many praising the great service, professionalism, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 3 out of 5 stars

I've recently placed an order for a Valentines afternoon tea. I love their food and can't fault delivery but the website is really customer unfriendly. It took 3 attempts to actually put my order thro... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

Ordered a Vegan afternoon tea in November for a December delivery - it came promptly on the specified day. Upon opening it was packed well and looked fantastic. The items were all delicious - my favo... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

996 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(996)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sorry I can not say was satisfied with…

Sorry I can not say was satisfied with them but I think I was more the delivery company to deliver a cream tea so a person to have it for supper not tea time they'had it from 6.30 in morning so to deliver it 6.45 at night not good so will look at booking another one

29 September 2025
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Reply from Piglet's Pantry

Thank you for your feedback, we’re sorry your delivery arrived later than expected. As advised on our website, deliveries can take place anytime between 8am and 8pm, so we always recommend ordering for the day before if you need it for a specific occasion.

Rated 5 out of 5 stars

Great food & great customer support

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled.
However, the wonderful Georgina very promptly arranged for another to be sent out which was thoroughly enjoyed by my parents.
I can’t thank them enough for the wonderful tea (which looked very tasty) and the great help and assistance they provided. I will definitely order from them again.

7 October 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback, we’re so sorry for the initial delivery issue but delighted we could help make things right!

Rated 5 out of 5 stars

Used a buy a gift

Used a buy a gift, voucher on the afternoon tea delivery.
So pleased with it. Every item was very tasty and expertly packed. Best sausage rolls and scones i have tasted. Well recommended

8 October 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for the feedback and recommendation. We're pleased you enjoyed the afternoon tea!

Rated 5 out of 5 stars

We ordered this for my auntie Margaret…

We ordered this for my auntie Margaret .I ordered it for the 24th of October instead of the 24 th of September.
Lady on phone very understanding and sent it as soon as possible to the 24th of September
Auntie Margaret loved it and said it was fantastic quality! She doesn't get out very often so was very pleased with it!

29 September 2025
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Reply from Piglet's Pantry

We’re so pleased we could help and that your Auntie Margaret loved her treat! Thank you for your feedback.

Rated 5 out of 5 stars

Excellent produce

Excellent produce in the afternoon tea box would totally recommend
Really tasty and well presented makes a wonderful gift

29 September 2025
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Reply from Piglet's Pantry

We’re so pleased you enjoyed the afternoon tea box, thank you for recommending us!

Rated 3 out of 5 stars

University Delivery a problem

Ordered online a pie and beer box to be sent to my Grandson who had just started at Exeter University
Got a call today to say that they cannot deliver to Exeter University as have been unable to deliver orders there in the past and informed it would have 75% chance of being a failed delivery. Would not refund the cost of the box - only the cost of the gift card to accompany it. However they did agree to send the Pies to me at a date of our choosing provided it was reasonably soon as they had already ordered the ingredients. Just want everyone to be aware of this inability to deliver to the University as your money will not be refunded

28 September 2025
Unprompted review
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Reply from Piglet's Pantry

We completely understand your frustration and are sorry for the inconvenience. Because the issue was flagged while processing, we were unable to cancel the order at that stage, but we did our best to make sure the delivery wouldn’t fail. We’re glad an alternative could be arranged and will take your feedback on board moving forward.

Rated 5 out of 5 stars

Great quality, excellent delivery and lovely team.

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting to order, rather than 3-4. The website interface was hard to use on mobile- which I’d say majority people order via phones. My dad would have struggled to use the site. Thank you team! Will definitely order again soon x

15 August 2025
Unprompted review
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Reply from Piglet's Pantry

We’re delighted the afternoon tea was enjoyed! As everything is made fresh to order, our delivery times can be a little longer, but we really appreciate your feedback. Thank you for your kind words, we look forward to your next order!

Rated 1 out of 5 stars

Day late, food dry and stale

Packaging damaged, the ice bags were defrosted so had been in the box a long time, the post on the box said 1 day only but arrived a day later, scone was hard and stale, the veggie savouries were dry and all the same flavour, carrot cake was lovely and moist. As this was a gift I had to lie to my friends and tell them it was delicious, not worth the money, you need to give what you advertise, it’s called customer care

17 September 2025
Unprompted review
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Reply from Piglet's Pantry

Hi Susan,

Sorry to hear about your experience, to help us investigate please contact us with your order information and we'll look into this for you.

Our email address is info@pigletspantry.co.uk.

Rated 5 out of 5 stars

My daughter bought me a gift of classic…

My daughter bought me a gift of classic afternoon tea from piglets pantry. All of the ingredients supplied was amazing and very well packaged. Would definitely use them again and try out other products.

10 September 2025
Unprompted review
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Reply from Piglet's Pantry

We’re delighted to hear you enjoyed your afternoon tea. We really appreciate you sharing your experience and look forward to seeing you again!

Rated 5 out of 5 stars

Having had deliveries from Worthing…

Having had deliveries from Worthing previously, to see you had opened the store at Brighton station was great news…. Until….I found out it was card only after placing my order. I only had cash on me but thankfully you have 2 super heroes working in the store, one of which was Katelyn (I think) who offered to use her card for me and I gave her the cash. Thankyou Katelyn and thankyou both for first class customer service.

Have you any plans to accept cash? Whilst I accept the security around it, I hope it doesn’t put potential customers off.

17 September 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for sharing your experience and for highlighting the wonderful service from our Brighton team! We’ll be sure to pass along your kind words. At the moment, we’re operating as card-only, but we really appreciate your feedback and will certainly take it into consideration.

Rated 5 out of 5 stars

Excellent vegan afternoon tea

Excellent vegan afternoon tea
Bought as birthday gift for daughter, she loved it. Food delicious, beautifully packaged, instructions very clear and very generous portion sizes.

12 September 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for choosing us to celebrate such a special occasion. We’re so happy your daughter enjoyed her vegan afternoon tea!

Rated 5 out of 5 stars

YUM!

You can tell they use really good quality ingredients, lots of care and attention has been taken to make them, beautifully packaged, arrived on time, brilliant customer service and the portion sizes are soooo good 😊
I got the Laura Ashley afternoon tea for my parents as a gift they said everything was YUM!! Delicious, tasty and the nicest cakes an bakes they have had. (You know things are really good when no words are spoken when eating them your just taking in all the delicious flavours 🤣)
Will definitely be ordering again thankuuuu 😊

13 September 2025
Unprompted review
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Reply from Piglet's Pantry

We’re so pleased your parents enjoyed the Laura Ashley afternoon tea. Your feedback means a lot, thank you for sharing!

Rated 5 out of 5 stars

Cream tea heaven

I ordered a cream tea for two having sent them as gifts in the past and hearing how good they were. I was not disappointed. What a fabulous treat. A sturdy box with ice packs arrived on time and the presentation inside was brilliant. The savouries were gorgeous as were the scones and cakes. Very generous portions too. I will definitely be coming back for more. If I could give more than five stars I would!

5 September 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review and feedback! We are glad you enjoyed the afternoon tea, look forward to serving you again soon!

Rated 5 out of 5 stars

Perfection delivered to my door!!

Perfection delivered to my door!!! 1st class afternoon tea. I had the vegetarian, my friends had the traditional. We took our afternoon teas to the beach for my birthday, followed by a spot of seaglass hunting. Personally I favoured Piglets Pantry over a popular chain of afternoon tea. I will be ordering again!

6 September 2025
Unprompted review
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Reply from Piglet's Pantry

So glad you all enjoyed the afternoon teas, thank you for choosing Piglets Pantry!

Rated 5 out of 5 stars

Absolutely brilliant fantastic quality

Absolutely brilliant. I bought this for my Mum and sister, delivered on time and in perfect condition.
They both enjoyed it very much

10 September 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you so much! We're delighted your mum and sister enjoyed it.

Rated 5 out of 5 stars

Lovely food and easy to order

Lovely food and easy to order. Was quite a while ago but would order again!

12 September 2024
Unprompted review
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Reply from Piglet's Pantry

Thanks for your review! We appreciate your feedback and look forward to serving you again soon!

Rated 5 out of 5 stars

Top quality food, Birthday gift.

I received the afternoon tea box as a birthday gift,it arrived when stated so excellent delivery. The box was lovely and packed perfectly,everything looked just like the photos,ice packs at the bottom kept the food fresh.The food was exceptional quality,everything was tasty and top quality.
I would highly recommend this company for a treat or a gift.
Very happy recipient.

3 September 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback! We’re delighted the afternoon tea box made such a lovely birthday gift. It’s great to hear you enjoyed the quality and presentation, we appreciate your recommendation!

Rated 5 out of 5 stars

Vegetarian afternoon tea for two

The vegetarian afternoon tea I ordered for my sister-in-law’s birthday treat was wonderful. Your service was excellent, delivery date was spot on, and the tea hamper’s contents were exquisite.

8 August 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased the afternoon tea made your sister-in-law’s birthday special and that you enjoyed the hamper.

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