Picaboo Reviews 

190
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful print quality of the items and the great ease of designing personalized photo books and calendars for various family occasions. People also genuinely appreciate the exceptional customer support team, noting that representatives are always quick to help resolve any questions or project issues. Some people were dissatisfied with certain software features, mentioning that the program can occasionally feel a bit clanky or make uploading and placing pictures quite frustrating. Despite these minor editing hurdles, consumers remain extremely loyal and continue using the service year after year for their creative projects.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the beautiful photo books, calendars, and... See more

Quality

People report high satisfaction with the exceptional quality and professional finish of the photo books and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's intuitive... See more

Order

Clients share satisfaction on order processes, highlighting quick delivery and helpful support that easily... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Picaboo for many years now. I've made photobooks, calendars, customized coffee cups...you name it. The quality is always very good but the service is excellent. Anytime there has... See more

Company replied

Rated 5 out of 5 stars

After traveling or celebrating a big life event, creating a Picaboo book brings back memories. The ease of creation, the variety of themes, backgrounds, and photo layouts all provide for a personal t... See more

Company replied

Rated 5 out of 5 stars

First off, I'm sorry I can only give this review 5 stars cause would easily rate it a 10. I just completed my first book with Picaboo and was honoured to have one of their personnel guide me along the... See more

Rated 5 out of 5 stars

I have been making photo books with Picaboo over 15 years. I absolutely love this company. When I first started, I had several questions. Picaboo support team was always there. One thing I would like... See more

Company replied


Company details

  1. Photo Printing Service

Written by the company

At Picaboo.com, we believe your memories deserve more than just a spot on your phone or in a folder on your computer. We help families, friends, and communities turn their stories into beautiful, lasting keepsakes. Whether it’s a stunning layflat photo book, a custom calendar, or a thoughtful photo gift, our mission is to make preserving life’s best moments simple, creative, and fun. Our platform is designed to be easy to use, with intuitive tools that let anyone, from first-timers to seasoned creators, bring their vision to life. Behind the scenes, our team is passionate about quality and service, ensuring that every order is printed with care and delivered quickly. Customers choose Picaboo not just for the products, but for the experience: the joy of creating something personal and the confidence that it will arrive looking great. We offer a wide range of products to bring your memories to life, including classic photo books, layflat photo books, cards, calendars, and many more customizable photo products. Every page tells a story, and it’s our privilege to help you share yours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(190)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long time recurrent customer

I’ve used Picaboo for my photobooks for many years and have always been very happy with the quality and speed of receiving my order. I appreciate the frequent discount coupons that are available also

28 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Vicki, we’re so happy to hear you’ve been creating with us for many years! It means a lot to know you’ve consistently enjoyed the quality, speed, and those extra savings along the way. Thank you for continuing to choose Picaboo for your photo books!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Easy Ordering Process

I ordered a custom notebook and it was a very easy process. I was able to quickly upload my artwork on the cover and my order arrived quickly. It is great having a notebook designed just for me. I am excited to order more products in the future!

17 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Julia, we’re so glad to hear how much you enjoyed creating your custom notebook! It’s great to know the process was easy, the delivery was quick, and that you love having something made just for you. We can’t wait to see what you design next!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Easy to be creative

I am 72 yrs old and I love my role as family historian. I started with Picaboo in 2010. I've lost count of the books I've made. I've only had to contact Picaboo once about an issue. The customer service team was great! I like the ease of use. The endless background choices. I've done both standard and lay flat. I've done every size. I also recommend it to anyone who praises my books. Picaboo for the win!

6 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Diane, we absolutely love hearing this! Your dedication as your family’s historian is inspiring and we’re so honored that Picaboo has been part of your storytelling journey since 2010. It’s wonderful to know you’ve explored every size and style and continue to share your creations with others. Thank you for your loyalty, your kind words, and for spreading the word. Picaboo for the win indeed!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Excellent company Picaboo

I have used your services every year for over 20 yrs. I do 22 calendars every year, Xmas cards and have done several books over the years. Your speed off delivery and your product has always been excellent. I had two complaints over the years and the issue was resolved immediately with no hassles it was impressive. Excellent customer service.

6 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Karen, thank you so much for being with us for over 20 years that’s amazing! We’re truly honored that you’ve trusted Picaboo with your calendars, cards, and books year after year. It means so much to hear that our speed, quality, and service have consistently met your expectations, and that our team was able to make things right when needed. We’ll keep striving to deliver that same 5-star service for years to come!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

My Christmas cards redo came today and…

My Christmas cards redo came today and it is gorgeous! After I complained about the printing of the first cards which bled and was dark, they acknowledged the mistake and gave me tips on making the formatting of the cards better. The printing of the new cards is crisp, clean and perfect. Thanks so much!

31 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

We’re so glad to hear your new cards arrived and turned out beautifully! Thank you for giving us the chance to make it right and for working with our team to get everything just right. We’re thrilled you’re happy with the final result!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

First time

Easy to create the project;good quality; fast service.

29 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Bob, we’re so glad to hear that! It’s great to know you found Picaboo easy to use and loved the quality and quick turnaround. Thanks for choosing us for your project!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Always a high quality product

Always a high quality product. Even when the app says the photo is low quality, they consistently turn out fine. Easy to use to create your own personalized calendars. Have been doing it every year for 10 plus years. Kids always look forward to it at Christmas.

6 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Mary, we love hearing this! It’s so special that you’ve been creating calendars with us for over ten years and that it’s become something your kids look forward to every Christmas. We’re thrilled the quality has stayed consistently strong year after year. Thank you for letting us be part of such a meaningful family tradition.

– Tori & The Picaboo Team

Rated 4 out of 5 stars

It was resolved

It was resolved. Picaboo has always had good customer service.

6 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Jeanne, we’re glad to hear everything was resolved and that you’ve had great experiences with our customer service team. We truly appreciate your feedback and will keep striving to deliver 5-star service every time you create with us!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Incredible Quality

I have made a few items on picaboo.com and my favorite are the calendars and canvas's. The print quality is top-notch and no doubt the best I have seen amongst other competitors.

27 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Rachel, we’re so glad to hear how much you’ve enjoyed your Picaboo creations! Calendars and canvases are two of our favorites too. It means a lot to know you’ve been impressed with the print quality thank you for your kind words and for choosing Picaboo!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

The response is quick!

It was very easy to communicate with them!

4 November 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Doris, we’re so glad to hear that! We always aim to make things easy and enjoyable from start to finish. Thank you for sharing your experience!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Great Customer Service

I have been ordering from Picaboo for years now, mainly books for our grandchildren of our vacations that we take together. I have always been very pleased with the books and service received. The site is easy to use and warns you if a photo is too close to the edge, or too large to be printed clearly, I like that feature.

On this order I had a "glitch" with a symbol that I had in the books, but it didn't show up in the preview, only after the books were printed. The symbol was replaced with something totally different and it overlapped into the words. I contacted Picaboo and they figured out what happened. I was able to change the symbol and Picaboo is reprinting the books for me.

Janina at Customer Service was very helpful and communicated with me throughout the whole process. Like I said, I have always been very pleased with the ending products I order, this was the first time I had to contact Customer Service.

Picaboo is a great company to do business with, I will continue with them.

27 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Cathy, thank you so much for sharing your experience and for being such a long-time Picaboo customer! We love hearing how you’ve turned your family vacations into beautiful keepsakes for your grandchildren. We’re so glad Janina was able to help resolve the issue quickly and keep you updated throughout the process. It means a lot that you continue to trust us with your family’s memories.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

A wonderful keepsake

I love my picaboo books - the books were fun to make and very easy to make as well. Lots of backgrounds to choose from and the quality is excellent! A treasure and wonderful keepsake.

10 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Teralee, we’re so happy to hear how much you love your Picaboo books! It’s wonderful to know you found the process fun and easy and that the finished books have become such special keepsakes. Thank you for letting us be part of your memories.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Ten Year Old Cookbook Made Available

I used Picaboo over ten years ago to create a cookbook for the grandkids of my mother-in-law after she passed. Now her great-grandkids are establishing their own homes and wanted copies of the cookbook. The company was able to track it down and give them access to it to create their own copies. They are thrilled to receive such a legacy that provoked good memories with great-grandma! What a pleasure to know that there are companies still out there that would go to this length for customers! Strongly recommend the company and the service representative!

28 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Peggy, thank you so much for sharing this beautiful story. We’re truly honored to have played a small part in preserving such a meaningful family legacy. It’s wonderful to know your mother-in-law’s cookbook is now being passed down to the next generation. We’re so glad our team could help make that possible.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

My book came, it looks wonderful, and didn't get wet

I was at work when my book was delivered. When I got home my package was soaked through. I saw it was from picaboo and was heart broken the book was destroyed.

But when I took off the wet cardboard I was to relived to see my book was wrapped in plastic! Thank you for making sure it was wrapped before sending it! I'm so excited to give this to my friend

30 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Anari, we’re so glad your book made it safely! That must have been such a stressful moment to come home to but we’re thrilled the plastic wrap did its job. Thank you for sharing your story, and we hope your friend loves the book as much as you loved creating it.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

excellent customer service!

Shari was amazing in helping me recover some old projects that I had lost, as my email provider & address had changed. Now thanks to Shari they are recovered and available to me, as is my account🤓wonderful, amazing customer service! Thanks again Shari!

29 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Colleen, we’re so happy to hear that Shari was able to help you recover your projects! She’ll be thrilled to know her support made such a difference. We’re so glad you’re back in your account and creating again and thank you for sharing your experience!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Picaboo Stands Behind Their Product

Picaboo has demonstrated that they strive to operate with integrity and stand behind their product. I have used this company in the past and appreciated the quality of their product, but with my latest order there was an unfortunate issue that left me disheartened. I immediately contacted Picaboo and sent them photos. They responded quickly and rectified the issue. Adrianna from the Customer Experience Team treated me with empathy and respect. Thank you, Picaboo, for once again helping me to preserve special memories!

21 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Johanna, thank you so much for sharing your experience. We’re truly grateful for your kind words and for giving us the opportunity to make things right. We’re so glad Adrianna was able to help with care and understanding, it means a lot to know you continue to trust us with your special memories.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Easy to use and makes great keepsakes

The consistency of design and the ease of design and altering my pages is great. Been using picaboo for years and the sales are awesome. it is what keeps me coming back.

30 September 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Robert, we love hearing that! It’s great to know you’ve enjoyed the creative flexibility and consistency over the years and we’re glad our sales make it even better. Thank you for continuing to choose Picaboo for your projects!

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Ended up with a wonderful photo book!!

I had a problem with one of my projects and contacted the support team via chat. Adriana and Dana both helped me and I was able to get a beautiful photo book that I was very pleased with! Thank you so much for all of your help!

20 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Rosina, we’re so glad to hear that Adriana and Dana were able to help you get everything sorted out! It’s wonderful to know the final book turned out beautifully. Thank you for sharing your experience and for choosing Picaboo to bring your photos to life.

– Tori & The Picaboo Team

Rated 5 out of 5 stars

Great product

Your product is easy to use, great quality and timely service. However it is expensive and I always wait for the special offers.
I have now created about 50 scrapbooks with your company. It would be nice to receive a loyal customer reward.I have also referred your company to other customers and they have been very satisfied.

26 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Thanks so much for your feedback, Nancy! We’re always striving for 5-star experiences, and we’d love the chance to make your next one even better. Please reach out to us at loyalty@picaboo.com we’d be happy to send you an exclusive coupon code as our way of saying thanks for being part of the Picaboo family.

—Tori & The Picaboo Team

Rated 5 out of 5 stars

Love my Picaboo photobooks!

Since 2018, I have made fifty photobooks using Picaboo, all depicting my world travels. These books are a wonderful way to consolidate and display my pictures as well as adding commentary about what we have seen. In the beginning I had a learning curve, but there always was a friendly Picaboo representative who helped me with my issues. I love the varying layouts, backgrounds, fonts, and shapes that make each of my pages unique. The special price offers are welcome and the processing is very prompt. I absolutely recommend Picaboo if you want an imaginative, high-quality photobook.

30 October 2025
Unprompted review
Picaboo logo

Reply from Picaboo

Wow! Thank you for such an incredible review, Diane! Fifty photobooks since 2018 is amazing, and we’re honored to be part of your travel story collection. It’s wonderful to hear that our team and creative tools have helped bring your adventures to life page after page. We truly appreciate your loyalty and recommendation, it means the world to us.

—Tori & The Picaboo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look