Physique Management Reviews 

9,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth service, and reliable high quality items that consistently arrive in perfect condition. People find the online ordering process very simple and appreciate the efficient service provided when acquiring necessary medical or therapeutic equipment. Some reviewers were not happy with severe delivery problems, noting that packages were frequently delayed, lost, or mishandled by the external couriers. A few consumers also mentioned encountering issues with specific items not meeting their expectations regarding a lack of stickiness, bent shapes, or incomplete parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick response times and... See more

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with reliable... See more

Quality

Consumers express great satisfaction regarding quality, highlighting that items are reliable and perform... See more

Order

People report ambiguous experiences with order processes and shipping. While many reviewers praise the easy... See more

Service

Reviewers mention positive feedback about service, highlighting excellent support, very quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skinny bolster (15x66cm) nice colour. Arrived quickly and in good shape, thanks. I'm waiting for some cotton bolster covers to arrive (from another supplier), as its for home use. Will be using... See more

Company replied

Rated 5 out of 5 stars

I have had these in my walking boots and work shoes for several years, excellent product , i had trouble with my knees, hips and lower back so i was advised by a chiropractor to get these, they have b... See more

Company replied

Rated 5 out of 5 stars

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post should... See more

Company replied

Rated 5 out of 5 stars

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain... See more

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Medical Supply Store

About Physique Management

Written by the company

Formed in 1998, Physique Management is a leading supplier of sports injury, pitch side first aid, massage, complementary therapy and rehab exercise products. We’ve partnered with some of the world’s leading brands, medical professionals, clubs, and affiliates to develop a range of products to help keep you, your players or your patients in top condition.

Whatever your level of sport or activity, our products will help you to manage injuries as well as avoiding them. You’ll find a great selection of sports specific items for treatments and rehabilitation, that aim to enable faster recovery so you can get back to action.

We keep 99% of stock in-house so it’s available for next-day delivery and have a dedicated customer service team who are on hand to help answer any questions. Plus, we know how frustrating it can be when you can’t find everything you’re after, so we’ve introduced a product-sourcing service to give you a helping hand. We also understand that delivery should work around you, not the other way around, that’s why we offer delivery 7 days a week and next-day delivery.

Why choose Physique?

Written by the company

4 for the price of 3 - Mix & Match
We've increased our 4 for 3 offer and now have over 100 products in our great deal. You can mix and match any 4 for 3 items and the lowest priced item is FREE.
Trusted by professionals
Using advice and guidance from the very best sports healthcare professionals worldwide, we have developed an exceptional range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,526)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not what was expected

It was not well advertised that these are not bands but lengths and you need to tie the ends etc. Not what i was looking for.

3 June 2025
Physique Management logo

Reply from Physique Management

Thank you for taking the time to submit a review. We're sorry to hear that the bands you received did not meet your expectations.

The bands you ordered are indeed more like TheraBand's rather than loop bands. Our images show the bands being held or tied together to demonstrate their versatility and various uses. We apologize if this was not clear and caused any confusion. Please feel free to return for a refund if not suitable.

If you have any further questions or need assistance, please feel free to reach out to our customer service team on sales@physique.co.uk

Best regards,
Physique Management

Rated 5 out of 5 stars

Physique are the only company we will…

Physique are the only company we will purchase first aid and pitch side kit from.The products are excellent, the service is great.They might be a tad more expensive than the others but the quality far outweighs the little extra cost

8 June 2025
Rated 5 out of 5 stars

Exceptional customer service

The process and delivery of the order was very fast. However, unfortunately there was a mistake and I received the wrong product. I sent an email to the team which was picked up, answered, and an action taken by immediately sending me the correct item. I sent back the wrong product and the postage costs have been refunded without me asking for it. This is exceptional customer service.

6 June 2025
Rated 3 out of 5 stars

Disappointed at the excessively large…

Disappointed at the excessively large box and amount of paper packaging inside. Seems too much for 10 packs of Clinell wipes.

5 June 2025
Physique Management logo

Reply from Physique Management

Good Afternoon,

Thank you for taking the time to submit a review. A member on staff will be in contact to discuss further.

Best Regards,
Physique Management

Rated 5 out of 5 stars

Pilates Equipment

I purchased two spikey balls with the intent to use them during my Pilates session.
The description helped me to decide that they would be siutable.
The despatch wa very swift, i ordered on a Saturday and received them on Tuesday in time for my class.
I would definitely recommend.

20 May 2025

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