phs Compliance Reviews 

3,319
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being extremely polite, professional, and efficient while carrying out their required on-site testing tasks. Consumers also deeply appreciate the remarkably quick response times and smooth, reliable communication when arranging various necessary service appointments and handling detailed quotes. Though some reviewers were not happy with scheduling, mentioning occasional administrative booking errors or unexpected missed contractor appointments. A few people also noted that issue resolution can sometimes take much longer or result in incomplete work when unexpected operational challenges emerge.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, efficient, and... See more

Service

Clients share positive opinions on service, highlighting efficient engineers and clear communication... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive. Reviewers consistently highlight... See more

Response time

Reviewers express great appreciation for the prompt response time and efficient support they received.... See more

Location

People report positive experiences with location, consistently describing the city as amazing and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge shout out to Jasmin Bradburn and Samantha Geddes at PHS for saving me a massive headache today! ​I needed to update all the RAMS for our site maintenance folder a pretty big request involving m... See more

Company replied

Rated 5 out of 5 stars

PAT testing was done by Johnathan Bates he was very efficient with no disruptions to clinical or reception staff. Very friendly easy to talk too nothing was too much for him very pleased with how it a... See more

Company replied

Rated 5 out of 5 stars

The Engineer arrived on time to the site, with a professional courteous manner already familiar with the site lay out . Being a lone worker he would keep in touch on site through phone calls, informin... See more

Company replied

Rated 5 out of 5 stars

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy s... See more

Company replied


Company details

  1. Electrical Engineer
  2. Electrical Installation Service
  3. Fire Protection Service

Written by the company

We help more than 2000 customers manage their built assets with asset data capture, statutory testing, planned maintenance and M&E installations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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5.0

All reviews

(3,319)

324 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Riyadh & Wayne done a super job

Riyadh & Wayne done a super job. Very impressed. Lights are blinding

8 May 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh and Wayne! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Ollie visited our store today

Ollie visited our store today, very polite and funny. We close for lunch, so he made sure the busy area was tested during this time as to not disturb anyone. Thanks for making easy process

7 May 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Ollie! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience

Great experience, swift installation of the devices and VERY clean & tidy. Above and beyond most contractors we’ve had, with options on products and advice ready to go.

7 May 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for leaving this great review for David, we look forward to seeing you again soon.

Rated 5 out of 5 stars

PHS Group - PAT Testing

PHS Group recently carried out our annual PAT testing, and the entire experience was excellent from start to finish.

The customer service provided by Bethany Lambert was exceptional. Very responsive, efficient, and highly organised, ensuring everything was arranged quickly and without any issues. Communication throughout was clear and reliable, making the process smooth and stress-free.

A special thank you also to Darren, the engineer who attended our site. Very professional, Darren carried out the testing thoroughly while maintaining minimal disruption to our office. He was approachable, courteous, and took the time to explain any findings clearly, which was greatly appreciated.

Overall, the service provided by PHS Group was quick, reliable, and of a very high standard. We would highly recommend them and look forward to continuing to work with them in the future.

1 May 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Adam,

Thank you so much for leaving this great review for both Beth and Darren, we are delighted to hear such great feedback and will certainly make sure this is passed on.

We look forward to working with you again soon.

Kind Regards,

Hayley

Rated 5 out of 5 stars

Another 6 months

Another 6 months another faultless visit from Arthur Zammit PAT testing engineer,also big thanks to Marie Ormesher for making this booking a hassle free experience long may it continue, dream team .

27 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Arthur and Marie! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Batt Cables Ltd

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy setting up our new revised account. I was kept informed at every stage of the crossover.
Kind Regards,
Dave Ivey.
Maintenance manager.

30 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you so much for taking the time to leave this great review for the company and Jayne. We valued your custom over the years and we look forward to speaking to you again soon.

Rated 5 out of 5 stars

Gnri

Engineer Riyadh was very good working around our very demanding store. Keep up the great work

29 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh. We look forward to seeing you again soon.

Rated 5 out of 5 stars

A speedy response

A speedy response to our annual PAT testing request. Always constructive and easy to deal with. Plus they are competitively priced.

27 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review! We are so glad to hear that you choose to come back to us as are happy with our service. Thank you again and we look forward to speaking to you again soon.

Rated 5 out of 5 stars

My contact Jayne was extremely helpful…

My contact Jayne was extremely helpful & the whole process of booking PHS for our portable appliance testing in August was very smooth.

24 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jayne! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Super happy

Riyadh did an amazing job today.
Credit to your company

24 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Electrical work

We had megan visit store today to fix a fault with the freezer sockets. Everything is back working and she was professional throughout

23 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Megan! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Jayne was very helpful and responded to…

Jayne was very helpful and responded to all emails quickly and efficiently.

15 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jayne. We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Sales Team

So far PHS have been very helpful. Samantha has supplied me with quotes very quickly and come back to me when I have had queries. I haven't had the fixed wiring test completed yet, but the sales team have been excellent.

22 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Sam! We look forward to attending site and getting the tested completed for you shortly.

Rated 5 out of 5 stars

Riyadh was awesome with his job

Riyadh was awesome with his job, fast and reliable

21 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Superstar

Outstanding servicing from engeer riyadh.
Thanks again

21 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Good job done

To start the job wasn’t correctly entered and the engineer had to come back to complete it. However Craig was brilliant. He was friendly, professional and made sure all areas were completed before signing of the job.

21 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Wayne was really helpful in sorting my…

Wayne was really helpful in sorting my emergency lights . Fast and efficient 👍

21 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Wayne! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Craig heneghan

Great communication, very helpful,left workplace nice and tidy. explained what failed .

20 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We are delighted to receive your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service overcome all issues and…

Great service overcome all issues and completed job with a friendly and professional attitude!

18 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jason! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh and Wayne came in and fixed…

Riyadh and Wayne came in and fixed everything they needed to do with good time

17 April 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh & Wayne! We look forward to seeing you again soon,

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