photoroom.com Reviews 210

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, often leading to unresolved issues. Customers also encountered significant problems with their subscriptions, including unexpected changes to terms, limitations on features, and billing discrepancies, even after paying for premium versions. The app itself frequently crashed, failed to upload or export, and experienced a decline in functionality and user experience following updates. Though some people mentioned that the app worked well for specific tasks like background removal or image generation, these positive experiences were often overshadowed by the widespread issues with payment structures and the overall user experience.

What people talk about most

Subscription

Customers consistently note negative experiences with subscriptions. Many reviewers report issues with... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers praise its 24/7 customer service and... See more

Payment

Customers express significant dissatisfaction with payment and billing. Many report being charged... See more

User experience

Consumers have ambiguous feelings about the user experience. While some reviewers initially liked the app and... See more

Customer service

Clients share negative opinions on customer service, with many reporting it as non-existent or shockingly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more

Rated 2 out of 5 stars

Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more

Rated 2 out of 5 stars

When I'm making pictures, under the "Insert" option, I can't find my cutouts ANYWHERE anymore. WHERE did that option go? I can only find my cutouts through the main menu under the "Brand" option - b... See more

Rated 2 out of 5 stars

I have been using this app for 3 years now, I had the basic subscription for the first two years and have switch to Max. What a joke, nothing works, when you ask for help with things you are left ha... See more

Company replied


Company details

  1. e-Commerce Service
  2. Software Company

Written by the company

First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

210 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

One perfect free background remover

I use their background remover almost on a daily basis, and it really does the job way better than other bg removing tools. It perfectly detects the main object and smoothly removes odd parts.
You can also blur the bg or generate a new one in a couple of seconds. It requires no registration or payments, just does what it's meant to do, and I thank you guys for making such a good product!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

I made my account to make this review...

I made my trustpilot account to make this review. What made me make this review is because literally every other website to remove background needed to make an account or pay, not only was it free but it was also hassle-free. I just hope that they'll keep it that way. So in summary, it's just really convenient.

23 May 2022
Unprompted review
Rated 1 out of 5 stars

This is an awful company to deal with

This is an awful company to deal with. I'm not app proficient at app's I would stay away. They have no customer support. I was in a que for 4 hours and the never got to me then they just closed for the day.
There are no tutorial videos that I could find. I even had to go through my bank to cancel the account.

28 October 2021
Unprompted review
Rated 1 out of 5 stars

The app is fine But I feel like Im…

The app is fine But I feel like Im scammed. Because it said try it for free for 14 days and then we will remind you to stop it before we charge you. No reminder. The just took my money and it is way to expensive. The said it is easy to end it but no it is not. I tried to contact Them and say I regret it. But they dont care at all. So my money is gone. Never meant to buy it. Just wanted to try it. So I think it is Very bad costumer service

27 April 2021
Unprompted review
Show reviews in all languages. (210 reviews)

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