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Phoenix Health & Safety Reviews 

2,677
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for being extremely knowledgeable, engaging, and professional, consistently making complex course materials both fun and remarkably easy to understand. People note that the online and classroom sessions are highly interactive, well-structured, and provide valuable personalized feedback that builds strong confidence for upcoming certification exams. However, some customers also noted that managing the exceptionally heavy course content requires significant personal effort and careful mental processing throughout the duration. Despite this intensive workload, reviewers consistently emphasize that the comprehensive learning resources and continuous staff support make the educational journey truly worthwhile.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their exceptional knowledge, guidance, and... See more

User experience

Consumers find user experience to be overwhelmingly positive, highlighting supportive trainers and... See more

Service

Customers report a high level of satisfaction with the service, highlighting a straightforward and... See more

Customer service

People report positive experiences with customer service, consistently praising the approachable, responsive,... See more

Quality

Users describe satisfaction with quality, highlighting that the provider combines industry expertise with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course tutor Wayne was excellent . His style and teaching methods made the course both fun and effective. ( Not death by PowerPoint) He is a credit to Phoenix . Training and reference materials we... See more

Company replied

Rated 5 out of 5 stars

I’ve just completed a 9 day course for the NEBOSH General Cert. It was clear and informative with some great interaction in the classroom. We had two trainers and they both put everyone at ease and th... See more

Company replied

Rated 5 out of 5 stars

I have just completed the 2 week NEBOSH general certificate course with Phoenix. Firstly the communication before the course and on the live chat was fantastic. I did the course through virtual clas... See more

Company replied

Rated 5 out of 5 stars

The course was informative and enjoyable, despite the amount of content that was needed to go though. Even though the course was 9 days it never felt like it dragged and all of us felt engaged throu... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Safety and Work Wear Store
  3. Training School

Written by the company

Phoenix Health & Safety provides a range of Health and Safety training courses, including IOSH Training, NEBOSH and IEMA Qualifications, and the NVQ Level 6 Diploma. Established in 2005, Phoenix is committed to providing the ultimate learning experience to its students, cutting through the jargon and red tape of the health and safety industry. We offer a range of learning methods for our training courses and qualifications. Students can book a Classroom course delivered in one of over 30 UK venues. You can get the same classroom experience online with our Virtual Classroom courses, with lessons delivered via video calls. Alternatively, opt for flexible e-Learning, where you’ll progress at your own pace, studying on our dedicated e-Learning platform. Employers wanting to book a course for their team can also choose our In-House study option, where the course is delivered at your premises, minimising disruption to your organisation’s work. Whatever method of study you choose, Phoenix students always benefit from the assistance of our Study Support team. Contact them by telephone or email, and they’ll give you study advice, exam tips, and explanations of course content. Phoenix also offers various Health and Safety Consultancy Services, including constructing your Risk Assessments, Audits, Inspections, and Health and Safety Policy creation. These support your organisation in meeting legal safety requirements and improving its Health and Safety Management System. Whether it be health and safety training or support for your organisation’s safety practices, Phoenix delivers an outstanding service, helping you meet your safety needs.


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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,677)

438 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic trainer

Fantastic trainer, Simon Creasey was Brilliant!!

25 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Craig. It’s fantastic to hear how positive your experience was on the course.
We’re especially pleased to know that Simon made such a strong impression. His enthusiasm, knowledge and engaging delivery are qualities we’re very proud of, and it’s great to hear he helped make the training so enjoyable.

Simon will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I would like to say thank you to Amr…

I would like to say thank you to Amr for your time today. Amr is very professional and has great knowledge, looking forward to the future.

24 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback. It’s great to hear that you had such a positive experience during your session.
We’re especially pleased to know how much you valued Amr’s professionalism and depth of knowledge. Providing clear, expert guidance is something we take great pride in, and it’s fantastic to hear this made a strong impression.

Amr will really appreciate your kind words, and we look forward to supporting you in the future.

All the best,
Team Phoenix

Rated 3 out of 5 stars

Will use someone else next time

I've undertaken two NEBOSH courses using Phoenix, and probably won't again. When I did my NEBOSH general, the instructor gave us terrible advice. He said that an 18 mark question required 1800 words, so imagine my confusion when I begin the NG1 and see that I was not expected to write more than 3000 words for the whole paper. More recently I undertook my NEBOSH ENV management. Our tutor, Tony, spent an awful lot of time telling us about how we could get marked down if the examiner doesn't like the way we format our paper, and he also never sent my homework back to me. I chased him during the course and was told I'd get it back that evening. When I still didn't receive it, I chased him via email after the course had ended and I never heard from him again nor got my marked homework. I spoke to other people on the course who said they also never received their homework back or heard from the tutor in-between the course ending and the exams, even though he said he would be available to us for help.
The office also sent us the wrong date for submission of our EM2, and this had to be corrected.
All in all, there are much more professional training companies out there.

13 May 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Hi Alex,

Thanks for getting in touch. We sincerely apologise for your course experience and will be in touch with you soon to discuss the problems.

Many thanks,
Phoenix Health and Safety

Rated 5 out of 5 stars

The whole course is structured

The whole course is structures through it's work books and videos, ensure you use the workbooks and make your notes. Fantastic course for everyone on the team.

22 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Alan. It’s great to hear how much value you found in the course structure and materials.
We’re especially pleased that the workbooks and videos supported your learning effectively and helped reinforce key knowledge through note‑taking. That combination is designed to give learners a clear and practical way to stay on track, so it’s fantastic to know it worked well for you and your team.

Thank you again for your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Jade - NEBOSH NVQ Level 6 Diploma in Occupational Health & Safety Practice

I loved completing my NEBOSH Diploma using the NVQ format, it was great to be able to relate to my work as proof of understanding safety. The Phoenix system was easy to use and the overall layout of the modules was clear and understandable.

My allocated lecturer Matt Griffin was brilliant! He's very approachable and easy to get a long with. If there were any areas of the modules I wasn't being marked on 100%, he gave great guidance on what was needed to securely pass the module.

Anyone who gets Matt would be lucky!! Thanks :)

19 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share your experience, Jade. It’s fantastic to hear how much you enjoyed completing your NEBOSH Diploma using the NVQ format and that you were able to relate the learning directly to your day to day work.

We’re delighted that you found the Phoenix platform easy to use and the modules clear and well structured. Creating an accessible and practical learning experience is something we place great importance on, so it’s wonderful to know this supported you throughout your journey.
It’s especially great to hear how much Matt contributed to your success. His approachable nature and ability to provide clear, constructive guidance are exactly what we aim to deliver, and it’s fantastic to know his support helped you achieve strong results across your modules. He will really appreciate your kind words.
Thank you again for your feedback and recommendation.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Good provider and trainer

Easy contact with provider. Plenty of information supplied. Well presented by trainer Shane Goss including useful feedback for self learning

18 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Magdalena. It’s great to hear that you found communication with the team easy and that you were well supported with clear and helpful information throughout.
We’re especially pleased to hear how much you valued Shane’s delivery. His ability to present the course clearly while providing useful feedback for self‑learning is something we’re very proud of, and it’s fantastic to know this supported your progress.
Shane will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

NEBOSH General certificate

A thoroughly enjoyable 9 days with our trainer Shane. Very knowledgeable, highly experienced and provide some great insight into a difficult and diverse course. He made the NEBOSH General certificate a joy to learn and would highly recommend Phoenix and Shane if you want to do this course. I feel fully prepared for my exam in a few weeks.

18 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share your feedback, Mark. It’s fantastic to hear how much you enjoyed the nine days on the NEBOSH General Certificate course.
We’re especially pleased to hear how much Shane’s delivery contributed to your experience. His knowledge, experience and ability to bring insight into what can be a challenging and varied subject are qualities we’re very proud of. It’s great to know he made the course enjoyable and engaging throughout.
We’re also delighted to hear you’re feeling fully prepared for your exam in the coming weeks. That confidence is exactly what we aim to build in every learner.

Thank you again for your recommendation. Shane will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

I recently completed my NEBOSH National general certificate

I recently completed my NEBOSH National General Certificate with Phoenix Health & Safety, and I couldn't be happier with the experience.
A massive thank you to our trainer, Shane Goss. NEBOSH material can naturally be quite dry and intense, but Shane was absolutely fantastic. He broke down the complex legislation and health and safety concepts into practical, easy-to-understand examples. His engaging teaching style, patience, and great sense of humor kept the whole group focused and motivated throughout.
The course materials provided by Phoenix were top-notch, and the entire administrative process was seamless from start to finish. If you are looking to take your NEBOSH certificate, I highly recommend Phoenix—and if you get Shane Goss as your tutor, you're in excellent hands!

8 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such a detailed review, Daryl. It’s fantastic to hear how positive your experience was while completing the NEBOSH National General Certificate with us.
We’re especially pleased to hear how much Shane’s delivery contributed to your learning. His ability to break down complex legislation and health and safety concepts into clear, practical examples is something we’re very proud of. It’s great to know his engaging style, patience and sense of humour helped keep the group motivated and focused throughout the course.
We’re also delighted that you found the course materials to be of a high standard and that the administrative process ran smoothly from start to finish. Providing a seamless and supportive experience is something we take very seriously.

Thank you again for your strong recommendation. Shane will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Course was run by Shane Goss and he was…

Course was run by Shane Goss and he was brilliant. Provided a wide array of background information and specific information for a different industries. Cannot recommend highly enough.

8 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Fred. It’s fantastic to hear how positive your experience was on the course.

We’re especially pleased to know how much Shane’s delivery stood out. His ability to provide both broad background context and tailored insight across different industries is something we’re very proud of, and it’s great to hear this added real value to your learning experience.

Thank you again for your strong recommendation. Shane will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Phoenix are professional, timely & above and beyond!

I want to give a huge thank you to Amr for his time on the 15th June... he answered & provided every aspect of what was required, he talked through in great knowledgeable depth & has given our business a great base from which to grow! He went above & beyond to get things done ASAP for us & we couldn't be more grateful.

I would also like to add a mention for Toby whoever since choosing Phoenix has been a great support, again hugely above & beyond.

Couldn't recommend more highly!
Thank you, Matty Armstrong (ADA Comms)

16 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such a fantastic review, Matty. It’s wonderful to hear how positive your experience has been and how much value our team has brought to your business.
We’re especially pleased to hear how much of a difference Amr made during your session. His ability to provide clear, in‑depth guidance while going above and beyond to meet your needs is exactly the level of service we strive to deliver. It’s great to know his support has helped give you a strong foundation for future growth.
It’s also fantastic to hear your kind words about Toby. Providing ongoing, proactive support is something we take great pride in, and it’s lovely to know this has continued throughout your experience with us.

Thank you again for your recommendation. It truly means a lot to the whole team.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Fantastic delivery and enthusiasm on…

Fantastic delivery and enthusiasm on our iosh course. delivered by Stuart. Really enjoyed it. Top bloke

15 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, James. It’s fantastic to hear how much you enjoyed the IOSH course and found the delivery so engaging.

We’re especially pleased to hear how much Stuart’s enthusiasm and approach made a positive impression. His ability to create an enjoyable and energetic learning environment is something we’re very proud of, and it’s great to know this came through so strongly during your course.

Stuart will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

IOSH course

Had a three day IOSH course delivered by Stuart Woodland… he made the course enjoyable and interesting despite having a tough audience!! Top marks to Stuart and thanks

17 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback. It’s great to hear that you enjoyed the three day IOSH course and found it engaging.
We’re especially pleased to know how much Stuart’s delivery contributed to your experience. His ability to keep sessions interesting and enjoyable, even with a challenging audience, is something we’re very proud of and it’s fantastic to hear this made such a positive impact.

Stuart will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

IOSH course delivered by Stuart…

IOSH course delivered by Stuart woodland - very knowledgeable and professional

15 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback. It’s great to hear that you found the IOSH course both knowledgeable and professionally delivered.
We’re especially pleased that Stuart’s expertise made such a positive impression on your experience. His clear and structured approach is something we’re very proud of, and it’s fantastic to know it supported your learning.

Stuart will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Christina was great in teaching the…

Christina was great in teaching the course, very well explained throughout.

Thanks
Mo

17 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Mohammad. It’s great to hear that you found the course so clearly explained and enjoyable throughout.

We’re especially pleased that Cristina’s teaching made such a positive impression. Her ability to deliver content in a clear and accessible way is something we’re very proud of, and it’s fantastic to know this supported your learning experience.

Cristina will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Did the iosh course

Did the iosh course , rrally enjoy it, Cristina was really good giving all the information.

17 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Andre. It’s great to hear that you really enjoyed the IOSH course and found the content valuable.
We’re especially pleased to know that Cristina’s delivery made such a positive impression. Her ability to clearly explain information and support learners throughout the course is something we’re very proud of, and it’s fantastic to hear this came through in your experience.

Cristina will really appreciate your kind words.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Great course that provides a lot of…

Great course that provides a lot of extra learning material. The staff was very helpful + everything was well organised with emails send at each step explaining well what to expect and what to do next. The class room experience was great too, the food provided also was fantastic. Shane who was out trainer was very helpful and very positive man. He kept us motivated and encouraged to always do our best. Each day after the course he sent us home with a homework that we needed to complete and submit and then he checked it and gave us a feedback. That was the way he additionally was preparing us for the exam, which was great because we could learn from those feedbacks and from each others. It was 2 weeks of intensive course which was a challenging experience for all of us the students, but Shane could see when we were struggling and always come up with a solution to help us. His positive view on life, with an amazing sense of humour, made the learning experience so pleasant and unforgettable. Thank you all.

21 May 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such a detailed review, Alina. It’s wonderful to hear how positive your experience was and how much you gained from the course.

We’re delighted that you found the structure, communication and additional learning materials so helpful throughout your journey. Providing clear guidance at every stage is something we take great pride in, so it is great to know this supported your learning.
It is especially pleasing to hear how much of a difference Shane made to your experience. His supportive, positive and engaging approach is exactly what we aim to deliver. From keeping the group motivated to providing daily feedback and tailored support, it’s fantastic to know he helped make an intensive course both manageable and enjoyable. His ability to recognise when learners need extra support and respond in a meaningful way is a real strength, and your kind words will mean a lot to him.
We’re also glad to hear that the classroom environment, including the venue and catering, contributed to such a memorable experience.

Thank you again for your thoughtful feedback.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Top class GNC course contents presented…

Top class GNC course contents presented by Anthony Rothwell with massive support and class room engagements. What makes the sessions so enjoyable was that everyone of us showed up, we wanted to be in that class. Tony was able to share his vast knowledge and experiences with us. Unto the next course with Phoenix Health & Safety! Thank you Tony 👏

11 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share your feedback, Lawrence. It’s fantastic to hear how much you enjoyed the GNC course and found the content to be delivered to such a high standard.
We’re especially pleased to hear how much Anthony’s delivery contributed to your experience. His extensive knowledge, real world insight and ability to create an engaging and interactive classroom environment are qualities we’re very proud of. It’s great to know the sessions felt energised and that everyone was motivated to be there and fully involved.

Anthony will really appreciate your kind words, and it’s great to hear you’re already looking ahead to your next course with us.

All the best,
Team Phoenix

Rated 5 out of 5 stars

From Last-Minute Switch to an Oracle-Led class

"I recently completed a nine-day online course with Phoenix Health and Safety, and it turned out to be an excellent experience. Originally, I had booked a face-to-face classroom session, which was cancelled last minute.
However, I was invited to join the virtual version instead—and I’m so glad I did.

The course covered 13 different in-depth elements, from The Foundations of ''Construction Health and Safety Management'' through to ''Physical and Psychological Health'' our trainer, Adrian Van Loon, was truly exceptional. His vast knowledge and experience made him like a guru...An Oracle of knowledge—he was basically an encyclopedia on all the 13 elements covered. He kept everyone focused and engaged, and the flexibility of the online format worked out really well. I would definitely recommend Phoenix Health & Safety." My Exam is booked in 3 weeks....... ''Wish me Luck''
Thank You Adrian and Thank you Phoenix.

11 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share such a detailed review, Andi. It’s fantastic to hear how positive your experience was on the nine day course, especially given the last minute change from classroom to virtual delivery.

We’re really pleased that the online format worked so well for you and that you found the course both engaging and comprehensive across all 13 elements. It’s especially great to hear how much Adrian’s delivery stood out. His depth of knowledge, enthusiasm and ability to keep learners focused and involved are qualities we’re incredibly proud of. Your description of him as an “oracle of knowledge” will certainly make his day.

It’s wonderful to know you would recommend Phoenix, and we’re delighted that the course has left you feeling well prepared.
We wish you the very best of luck for your exam in three weeks. You’ve clearly put in the work and are in a great position to succeed.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Stuart was a great tutor

Stuart was a great tutor for the last 9 days. He made the course interactive and fun and I am feeling confident and prepared going into my exam and risk assessment next month.

11 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for sharing your feedback, Ruby. It’s fantastic to hear how much you enjoyed the past nine days on the course.

We’re especially pleased to know how much Stuart’s delivery contributed to your experience. His ability to keep sessions interactive and engaging while building confidence is something we’re very proud of. It’s great to hear you’re feeling prepared and ready for your exam and risk assessment next month.

We wish you the very best of luck. It sounds like you are in a strong position to succeed.

All the best,
Team Phoenix

Rated 5 out of 5 stars

Excellent!

I had a great experience on the NEBOSH training course. Stuart W. was an exceptionally competent and engaging trainer who clearly has a wealth of knowledge in health and safety. His teaching style made complex topics easy to understand, and he consistently linked the course content to real-world scenarios, which made the learning far more practical and relevant.Good group of people on the course and I wish them all the best.

11 June 2026
Unprompted review
Phoenix Health & Safety logo

Reply from Phoenix Health & Safety

Thank you for taking the time to share your feedback. It’s wonderful to hear that you had such a positive experience on the NEBOSH training course.

We’re especially pleased to know how much Stuart’s delivery stood out. His depth of knowledge, engaging style and ability to break down complex topics into clear, practical understanding are qualities we’re very proud of. It’s great to hear that linking the content to real world scenarios helped make the learning more relevant and meaningful.

We’re also glad you enjoyed learning alongside your group. That shared experience can make a real difference, and it’s great to hear it added to your overall experience.

Thank you again for your kind words.

All the best,
Team Phoenix

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