Phillips Hobbies  Reviews 

681
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the extremely secure packaging that ensures all items always arrive in perfect condition. People also find the online store very easy to navigate, noting that products are reasonably priced and orders are always processed promptly. Some reviewers were not happy with the third-party postal services handling the shipping, mentioning occasional delays or transport problems outside the direct control of the seller. Despite these minor transport issues, consumers remain extremely satisfied with the overall service and state they would gladly purchase items again in the future.

What people talk about most

Product

Customers had great satisfaction with the products, frequently praising the excellent quality, fine detail,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive quickly and on time in... See more

Order

People report positive experiences with order, highlighting the quick and efficient delivery service.... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the fantastic friendly... See more

Quality

Users describe satisfaction with quality, noting that items arrive promptly and in perfect condition.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... See more

Rated 5 out of 5 stars

Great online store. Fast dispatch of my order for two models & jigsaw puzzle, all superbly packed & thus arrived in perfect condition. Ordered Friday & delivered Monday. Free postage is offered at... See more

Rated 5 out of 5 stars

This was the first time I had purchased from Phillips Hobbies. The items I ordered were reasonably priced. My items arrived within 48 hours of placing my order. They were very well packaged. Overall a... See more

Rated 5 out of 5 stars

This item was bought as a birthday present for my son who collects Oxford models. No problem with ordering from Phillips Hobbies hence the 5 stars. However I do think that they should consider a dif... See more


Company details

  1. Model Shop
  2. Collectibles Store
  3. Hobby Store

Written by the company

Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.


Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(681)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've bought from George at Phillips…

I've bought from George at Phillips Hobbies before and find his customer service from start to finish excellent from the word go. Not only does he take the time to try find models requested, but the care and attention he gives to each order placed is second to none. Each individual model is wrapped with care before placing in box, then he takes the effort to let you know the progress of your order. THIS IS HOW CUSTOMER SERVICE SHOULD BE!!!!. This is a retailer who definitely cares!!

9 September 2025
Rated 5 out of 5 stars

EFE titan

Great service .. model arrived in a few days .. safely parcelled up for arriving through the post .. great price as well ..

8 September 2025
Rated 5 out of 5 stars

I ordered 2 model coaches

I ordered 2 model coaches, one was in stock the other wasn't, got back to me the following day to ask about the one out of stock, one model arrived 2 days after ordering.
Very pleased with the quick delivery

26 August 2025
Rated 5 out of 5 stars

The best model company in the UK

Great model website, competitive prices, easy website to use, great customer service experience, what more can I say! I am always keen to buy products from small businesses, especially from young entrepreneurs, such as the owner of Phillips Hobbies, we need to support these businesses as much as possible as they are the backbone of our country and its economy.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

Ordering was very easy.Being kept up to date with the despatch date and delivery date was a nice touch along with the perdonal email sent thanking for purchasing from Phillips Hobbies.Products received very well packed with plenty of cushioning would never have to worry about any damage to any further orders.Recommend seller to anyone.

2 August 2025

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