Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... See more
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Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.
Contact info
Correspondence Only: Phillips Hobbies, March Self Store, PO Box 1, Three Acres Business Park, Creek Road, PE15 8SW, March, United Kingdom
- sales@phillipshobbies.co.uk
- www.phillipshobbies.co.uk
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Friendly service
Friendly service. Good quality, Items arrived in a timely manner, very well packed.
Will definitely be ordering from them again.
I've bought from George at Phillips…
I've bought from George at Phillips Hobbies before and find his customer service from start to finish excellent from the word go. Not only does he take the time to try find models requested, but the care and attention he gives to each order placed is second to none. Each individual model is wrapped with care before placing in box, then he takes the effort to let you know the progress of your order. THIS IS HOW CUSTOMER SERVICE SHOULD BE!!!!. This is a retailer who definitely cares!!
EFE titan
Great service .. model arrived in a few days .. safely parcelled up for arriving through the post .. great price as well ..
Excellent order
Excellent order, waited till model was in before I had to pay then delivered the model very quickly
Very pleased with my order it was…
Very pleased with my order it was delivered within the time estimated.
I ordered 2 model coaches
I ordered 2 model coaches, one was in stock the other wasn't, got back to me the following day to ask about the one out of stock, one model arrived 2 days after ordering.
Very pleased with the quick delivery
Exactly what I was looking for.
Tractors are Go
Arrived at time agreed and products well packaged and in excellent condition. Already being played with with enthusiasm.
The best model company in the UK
Great model website, competitive prices, easy website to use, great customer service experience, what more can I say! I am always keen to buy products from small businesses, especially from young entrepreneurs, such as the owner of Phillips Hobbies, we need to support these businesses as much as possible as they are the backbone of our country and its economy.
As usual great service!
EXCELLENT
Ordering was very easy.Being kept up to date with the despatch date and delivery date was a nice touch along with the perdonal email sent thanking for purchasing from Phillips Hobbies.Products received very well packed with plenty of cushioning would never have to worry about any damage to any further orders.Recommend seller to anyone.
Very quick order processing
My order was prepared and ready for collection very quickly. It was also competitively priced. I can't fault the service.
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