Phillips Hobbies  Reviews 648

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the wide selection available, often noting the reasonable pricing. The ordering process is frequently described as straightforward and efficient, with many appreciating the prompt communication regarding dispatch and delivery. People are particularly impressed with the meticulous packaging, ensuring items arrive in perfect condition, and the fast delivery times. However, some customers also noted issues with the delivery company, specifically mentioning Royal Mail and Evri, despite the company's efforts to ensure timely dispatch and secure packaging. A few other people also felt that the product they wished to purchase was unavailable or that the wrong product was initially sent, though these issues were often resolved efficiently.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the wide range... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

Order

Users describe positive interactions with order. Customers consistently praise the easy ordering process,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent detail of... See more

Based on these reviews

Rated 5 out of 5 stars

Great online store. Fast dispatch of my order for two models & jigsaw puzzle, all superbly packed & thus arrived in perfect condition. Ordered Friday & delivered Monday. Free postage is offered at... See more

Rated 5 out of 5 stars

Even though with the Christmas/New Year holidays, I knew also that Royal Mail were having their days off, so from day of ordering & to receiving the parcel, the delivery time factor was appropriate.... See more

Rated 5 out of 5 stars

I've bought from George at Phillips Hobbies before and find his customer service from start to finish excellent from the word go. Not only does he take the time to try find models requested, but the c... See more

Rated 5 out of 5 stars

This item was bought as a birthday present for my son who collects Oxford models. No problem with ordering from Phillips Hobbies hence the 5 stars. However I do think that they should consider a dif... See more

Rated 5 out of 5 stars

Ordering was very easy.Being kept up to date with the despatch date and delivery date was a nice touch along with the perdonal email sent thanking for purchasing from Phillips Hobbies.Products receive... See more

Rated 5 out of 5 stars

I had a present ordered for me, but when it came I discovered that the product code was one digit out! So the wrong product. Phillips Hobbies and in particular the Director were absolutely marvellou... See more

Rated 5 out of 5 stars

This was the first time I had purchased from Phillips Hobbies. The items I ordered were reasonably priced. My items arrived within 48 hours of placing my order. They were very well packaged. Overall a... See more

Rated 5 out of 5 stars

I ordered 2 models from Phillips hobbies. Very straight forward ordering, and very helpful Staff member. Packing of the models was impressive, lots of Bubble wrap. I would not hesitate to u... See more

Rated 5 out of 5 stars

The items (cutdown HYA hopper wagons) were delivered within a few days of being ordered. Importantly the items were well wrapped and were not damaged in transit. I have used the wagons on my layout an... See more

Rated 5 out of 5 stars

Good personal service and items well priced and packed. Only slight error was the actual address line with house name was omitted for some reason. Fortunately our local post lady knows where and who w... See more

Rated 5 out of 5 stars

I ordered 2 model coaches, one was in stock the other wasn't, got back to me the following day to ask about the one out of stock, one model arrived 2 days after ordering. Very pleased with the quick... See more

Rated 5 out of 5 stars

As always the service received from George and crew at Phillips Hobbies is first-class from start to finish. Not only are they extremely helpful, friendly and welcoming but the way they pack your orde... See more

Rated 5 out of 5 stars

Hadn’t realised how small the model elf is however the detail is excellent and the fact the registration plate tally’s with the actual car registered with the DVLA The windows on the box allows you t... See more

Rated 5 out of 5 stars

Very pleased, excellent customer care, packaging really impressive. A wide range of quality models and products. In fact, just really spoilt for choice..!

Rated 5 out of 5 stars

Unfortunately the product I wished to purchased was no longer available. Phillips Hobbies tried very hard to locate the product but just could not help me. So a full refund was given me . Many than... See more

Rated 5 out of 5 stars

Friendly service. Good quality, Items arrived in a timely manner, very well packed. Will definitely be ordering from them again.

Rated 5 out of 5 stars

Easy to use web-site. A good and varied stock available. Very quick service and delivery. Overall, excellent. Will definitely use this site again.

Rated 5 out of 5 stars

First class product, exactly as described at a very competitive price. Delivered as scheduled with very secure packaging. Completely satisfied with this service.

Rated 5 out of 5 stars

Excellent choice of products. Good knowledge from staff. Great delivery time, good packaging. What's not to like Trust me these are genuine people. Never let you down

Rated 5 out of 5 stars

Phillips Hobbies has become my go-to retailer for diescast models. No one does more to assist collectors to feel that their custoom is valued.

Rated 5 out of 5 stars

Ordered model for next day delivery, arrived on time and in perfect condition. Would buy from Phillips Hobbies again.

Rated 5 out of 5 stars

Superb service just need a bigger range ie Parks of Hamilton, Maynes of Buckie and John Hunter executive coaches

Rated 5 out of 5 stars

Great model website, competitive prices, easy website to use, great customer service experience, what more can I say! I am always keen to buy products from small businesses, especially from young en... See more

Rated 5 out of 5 stars

As always with Phillips Hobbies everything went brilliantly, I requested dispatch to be delayed by one day (I had a hospital appointment) which you did & my model Scania bus arrived on time thanks to... See more

Rated 5 out of 5 stars

Fast delivery, reasonable priced, son will love for Christmas. Personal touch writing thank you on packaging

Rated 5 out of 5 stars

My order was prepared and ready for collection very quickly. It was also competitively priced. I can't fault the service.

Rated 5 out of 5 stars

"Nobody does it better. Makes me feel sad for the rest!" Clearly, Carly Simon was also a customer of Phillips Hobbies.

Rated 5 out of 5 stars

Arrived at time agreed and products well packaged and in excellent condition. Already being played with with enthusiasm.

Rated 5 out of 5 stars

My order was ready and waiting when I got there, very fast and friendly 100% recommend I will definitely be returning Thankyou.

Rated 5 out of 5 stars

I placed my order online on 28/07/25 it was delivered on 30/ 07/25. the items were well packed.when I spoke to Mr Phillips to ask about some out of stock models he said he would try to get them for me... See more

Rated 5 out of 5 stars

Great service .. model arrived in a few days .. safely parcelled up for arriving through the post .. great price as well ..

Rated 5 out of 5 stars

Excellent order, waited till model was in before I had to pay then delivered the model very quickly

Rated 5 out of 5 stars

Great delivery time, incredible attention to detail and over all great model of the gtr my girlfriend loves it and so do i

Rated 5 out of 5 stars

Made inquiries regarding my order and the guy at Phillips were very understanding and they good and got order sent out quick ,

Rated 5 out of 5 stars

A sensible price and good packaging also fast delivery. What more can you ask for. The product was also excellent Thank you well done.

Rated 5 out of 5 stars

Good choice of vehicles, reasonable prices, prompt delivery, well wrapped for protection.

Rated 5 out of 5 stars

Very good customer service, can't find any fault but very impressed.

Rated 5 out of 5 stars

Ordered 2 puzzles at 14:04 on a Friday afternoon, and choose the speediest delivery possible, they were delivered the following day ,very quick and prompt service, great customer service and excellent... See more

Rated 5 out of 5 stars

I was pleased with the overall service very quick delivery and at the right price.

Rated 5 out of 5 stars

Puzzle arrived, quickly and well packed. Excellent service. Would use again!

Rated 5 out of 5 stars

A good prompt and speedy service. Products were exactly as expected.

Rated 5 out of 5 stars

The order was complete and delivered quickly and well packed. The items were as described.

Rated 5 out of 5 stars

Fast delivery, item as ordered, very pleased with great service

Rated 5 out of 5 stars

Fast and efficient service. Well packed and I couldn't be happier


Company details

  1. Model Shop
  2. Collectibles Store
  3. Hobby Store

Written by the company

Phillips Hobbies is a specialist online retailer of Model Railways, Diecasts, Plastic Kits, Farm Toys and Jigsaw Puzzles. Our mission is quality products, exceptional service and fair prices. As part of our growing range, we're proud to be a stockist of many leading brands, such as Oxford Diecast, Corgi, Gibsons, Ravensburger, Britains Farm Toys and Airfix.


Contact info

4.9

Excellent

TrustScore 5 out of 5

648 reviews

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Rated 5 out of 5 stars

Very pleased

Very pleased, excellent customer care, packaging really impressive. A wide range of quality models and products. In fact, just really spoilt for choice..!

4 February 2026
Rated 5 out of 5 stars

Cutdown HYA hopper wagons

The items (cutdown HYA hopper wagons) were delivered within a few days of being ordered. Importantly the items were well wrapped and were not damaged in transit. I have used the wagons on my layout and they are great. EXCELLENT SERVICE - many yanks.

29 January 2026
Rated 5 out of 5 stars

Excellent service

This was the first time I had purchased from Phillips Hobbies. The items I ordered were reasonably priced. My items arrived within 48 hours of placing my order. They were very well packaged. Overall an excellent shopping experience.

12 January 2026

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