P.F. Chang's Reviews 586

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Service from the manager was extremely disappointing. While the waiter was polite and helpful, the manager’s behaviour was disrespectful and showed a complete lack of concern for both staff and... See more

Rated 2 out of 5 stars

PF Chang's Park Meadows Colorado: Just came from a family celebration in a deep freeze! 10 family members including 2 children and were seated by take out open door area. Temp outside was in the 20's... See more

Rated 5 out of 5 stars

This visit was amazing the spring special Butternut Squash Dumplings yes... My Server Breah was on point I recommend the Cherry Blossom Martini. Danced all the way home.

Rated 3 out of 5 stars

As slways food was good. Service? Nope. It took almost 3/4 hour for one glass of wine. Server brought us the wrong order. Not a pleasant experience

Company details

  1. Restaurant
  2. Food Products Supplier

Information provided by various external sources

P.F. Chang's China Bistro.


Contact info

3.1

Average

TrustScore 3 out of 5

586 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

CUSTOMER IN DISTRESS

The warm & accommodating disposition of Kay, the manager at your restaurant in Dunwoody, GA. (Perimeter Mall) She really cared about me and the awkward situation I found myself in. The problem was handled in a very professional & expeditious manner.

20 January 2024
Unprompted review
Rated 1 out of 5 stars

Overbooked

Made a reservation online. PF Chang confirmed the reservation the night prior. When we showed up they told us they were over booked and they were running 35 minutes behind. UNACCEPTABLE. NEVER WILL GO THERE AGAIN

13 January 2024
Unprompted review
Rated 1 out of 5 stars

FOOD POISONING

Ate an order of shrimp fried rice at LAX Sunday afternoon and got food poisoning. After 10 hrs of eating got flushed out for the next 12 hours. HOHOHO for Christmas Day.

24 December 2023
Unprompted review
Rated 1 out of 5 stars

The atmosphere was more like a…

The atmosphere was more like a department store. The music was awful, it an Asian restaurant not a disco. The food presentation had no thought to it. It was salty, over cooked and rice was the main dish. A big disappointment. Two dishes were sent back. However, the waiter was great and understanding. If you’re in White Plains NY, you can go somewhere else that has a better dining experience for the same amount of money. The quality of the food has changed and not for the better.

23 December 2023
Unprompted review
Rated 4 out of 5 stars

Very good food

Very good food! Service was excellent. Nice atmosphere and comfortable seating. Would recommend to relatives and friends.
Jen was a gracious host. Very helpful 👌.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

We had a party of 15

We had a party of 15. Eric was very helpful with setting up the meal for us. Our waitress, Madison, was great. Very friendly. I would be more then happy to return and enjoy another meal there. The food was excellent. Really had a great experience.

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service & Great food!!!

We came up with friends for the Hurricanes and had dinner beforehand at PF Chang's in Raleigh. We sat at the bar, so my husband could watch football games. Rusty and Josh served us and they were great! Very friendly and knowledgeable about the drinks we ordered. The food was great and so was the atmosphere. We've been to this restaurant several times and always have the best time! Definitely 5-star worthy :)

2 December 2023
Unprompted review
Rated 2 out of 5 stars

Went for my husband birthday dinner

Went for my husband birthday dinner. Party of four. Food was mediocre. Spring rolls had no flavour. Chicken wings and chicken dynamite was nice.
The mains were ok. . The waiter staff were ok.
The bill was £150 with soft drinks
Not worth the money
Would not recommend this place. Nothing special at all.

3 December 2023
Unprompted review
Rated 1 out of 5 stars

Felt bad for the garbage disposal.

Tried 3 different meals. All were variations of perfectly dreadful. Managed to choke down two. After two bites of the third I forced the rest down the disposal and felt guilty for committing appliance abuse.

15 November 2023
Unprompted review
Rated 4 out of 5 stars

Great Waiter - Great Service!!

Had a great dinner at P F Chang's in Lynnwood WA with an outstanding server (Dylan) who made our meal even greater. He was very attentive & knowledgeable with the menu even making suggestions in customizing our choices. I gave four star because I like my rice much hotter. We will return and request Dylan again.

6 November 2023
Unprompted review
Rated 1 out of 5 stars

Quite possibly the worst quality frozen meal I have ever had.

I purchased three P F Chang's frozen Chicken Lo Mein single serving meals. My family does not like the restaurant but I did. I would go to a mall area and sneak in a lunch by myself. That was about 5-6 years ago. I live in an area now where the nearest restaurant is about an hour and a half away. So I decided to treat myself to three frozen meals from my neighborhood grocery store. The first one came out of the microwave not looking so good. I ate about half of it and threw the rest out. "maybe this was a fluke". Almost no sauce and what looked like freeze dried chicken. One mushroom on top. The second was prepared a few days later according to the directions in my almost new, higher end microwave. Same results.
Burnt sauce on the bottom of the flimsy cardboard bowl. Dried out noodles and vegetables', I mean dried out to the point of chicken that fell into dust when I tried to fork it. Half of the vegetables were the same. So were most of the noodles. I could not even stir it like the directions said. One clump of dark sauce that stuck a third of the meal into a ball. And of course a singular mushroom on top. When trying to scrape the sauce off of the bottom of the bowl it tor open and stained my wife's table cloth. I raised two boys into adulthood with the help of Hot pockets, frozen pizza, and burritos. I am a good cook and would normally make dinner for them. The frozen meals were in a crunch for time or help yourself to a snack. These P F Chang meals were far below that quality. The packaging is really deceiving. Great photograph and verbiage. "Stay in. Eat like you didn't". I feel like I was mislead and duped out of my money. Lets hope the actual restaurants have gone this far south. I don't think I will ever find out. I own a wok and will start using it more often. I never opened the third meal. I just thew it away. P F Chang's, you really need to provide decent food for the money you charge.

3 November 2023
Unprompted review
Rated 1 out of 5 stars

First time eating here in years with my…

First time eating here in years with my sister. She told me her experience a year ago and it was not pleasant. The food was dry and no sauce. We were all set to enjoy BUT, the food was dry, beef was dry with a little coating and up surge cost for fried rice, bland. Just pitiful!

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Intentionally deceptive by adding upcharges into the bill without your knowledge

The first time we tried PF Changs a few months ago, we were served greasy, poor tasting food that made us nauseous. Even the server understood when we showed her what the dishes looked like. We returned the food, requested a refund, and gave the server a nice tip for her time.

Last weekend, we took a chance and tried a different PF Changs location. Not as greasy but still sub-par. We were offered fried rice with our orders and accepted (thinking it was just part of the entree). Also, we were offered what seemed like free soda refills by the server. The server was happy to keep pouring our sodas even when we didn't ask for them to be topped off.

Well, when we got the bill, we found that they added an additional $4.00 to each entree as an upcharge for the fried rice. There were also several upcharges for the soda refills. These upcharges were not disclosed anywhere on the menu or by the server. Our bill was ridiculously high for gross, fatty, poorly made food.

We asked them to remove the upcharges because we would not have ordered them had we known about the crazy prices for the bland fried rice and the refills. They gave us a hard time and basically acted like we should have known. Again, these charges were not disclosed anywhere, and we even reviewed the menu with the server and the manager. They didn't say anything except for this is their policy at all PF Changs. No apology. They acted like we were in the wrong. What a scam.

I am certain they hide these upcharges in the bills and people either don't notice them, or they are too shy or embarrassed to address them. PF Changs is guaranteed to make an additional 25% to 50% in sales by offering these and not disclosing they cost more. Also, the servers get bigger tips by adding the upcharges.

Then they act like jerks like we should know what their unwritten policies are.

So, make sure you compare what prices are listed in the menu to what you actually get charged - they will hide the extra charges in the cost of the entrees (no line-by-line transactions). Total scam. We will never go back.

Also, Panda Express is a million times better and for a lot less money! Go to Panda! You'll enjoy it so much more!!

28 October 2023
Unprompted review

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