Service from the manager was extremely disappointing. While the waiter was polite and helpful, the manager’s behaviour was disrespectful and showed a complete lack of concern for both staff and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
PF Chang's Park Meadows Colorado: Just came from a family celebration in a deep freeze! 10 family members including 2 children and were seated by take out open door area. Temp outside was in the 20's... See more
This visit was amazing the spring special Butternut Squash Dumplings yes... My Server Breah was on point I recommend the Cherry Blossom Martini. Danced all the way home.
As slways food was good. Service? Nope. It took almost 3/4 hour for one glass of wine. Server brought us the wrong order. Not a pleasant experience
Company details
Information provided by various external sources
P.F. Chang's China Bistro.
Contact info
United States
- www.pfchangs.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DISAPPOINTING IN EVERY WAY
DISAPPOINTING IN EVERY WAY! First, I waited over 20 minutes just to get a bottle of water that I ordered when I arrived at my table. The entree portions were LESS THAN HALF of their previous size! The food also seems to be mainly reheated frozen food now LOADED with MSG to cover lack of flavor. Additionally, the lights at the table are extremely blinding and caused a migraine headache. Or was it the frozen food loaded with extra MSG? The experience was subpar in every single way. I will NEVER return to another PF Changs again and I used to enjoy visiting this establishment. SAD GREED!! VOTE WITH YOUR DOLLARS AND DON'T SUPPORT CORPORATIONS THAT ARE EXTRACTIVE. WAKE UP AND SAY NO WAY!!!
Sub standard not fresh basically garbage
Food has gone down hill. Not a good experience. Overpriced.
P.F. Chang’s has gone so far downhill That we’ve taken it off our list of places to go for dinner. The best vegan dish they had was the tofu lettuce wraps. We always enjoyed those. And they’ve taken them off the menu. We mentioned this to the manager and they said that they would make up a version of the dish for us. But they said they couldn’t replicate their old recipe because they could no longer source Firm tofu. What? The new off menu version had a completely different taste profile, and frankly tasted like something that you would get frozen from the grocery store. It’s a stage, the decor also seems very dated. It’s dark inside, reminding me of an 80s steakhouse. There’s nothing modern about this place now. The food doesn’t taste good. Any neighborhood takeout has better flavor in their dishes. On top of this. It’s overpriced for what you’re getting.
No wait
No wait! The hostess was very accommodating and we had Rachel at the Pgh waterfront location. She was the best server I ever had! You should give that girl a promotion !
P.F. CHANG’S
Went to P.F. Chang’s for our anniversary on Friday, May 31, located at 1740 Sawgrass Mill Cir, Sunrise, Fla.
The waiter, Eyad was excellent and so was the meal.
Rate him above five stars. He was so accommodating.
Made our group very comfortable. Very attentive.
Will be going back there soon. HIGHLY RECOMMEND.
APPRECIATE
Aida & Juan
Great service and food
crispy mandarin salad false advertising
My son ordered a crispy mandarin salad for me last Saturday at their Summit Place location in Alabama what I got vs what was on the menu is mind blowing
Look at the image of the salad on their menu and imagine receiving chopped greens with 3 pieces of chicken on top of it. We called and complained and sent it back for a refund but they made it over and sent it and it was the same thing. Seriously false advertising
PF Chang is my favorite restaurant
PF Chang is my favorite restaurant. I did an online order today. I ordered 1sweet & sour chicken, 1 Mongolian beef, and 1 Mongolian beef with extra meat. The sweet & sour Chechen is all dried and not enough sauce. I ate 2 bites and could not eat anymore. Both Mongolian beef’s green onions were all bad so we could not eat them. I couldn't believe they served those foods. I trust PFChang's name but not anymore. I was so disappointed. I spent $72 dollar for bad food.
PF Chang Knoxville, very disappointing
Very disappointing and insulting.
I have always been a fan of PF Chang.
Today, I drove to Knoxville to buy lunch for my sick husband. I ordered Mongolian Beef, lots of rice very little beef, and chewy at that. The side salad was very insulting, 1 cup of cheap supermarket lettuce for $3.50. I expect more from a restaurant of this quality. I will not return.
A place we call it home
A place that never ever disappointed us for its quality of food and standard of serving. Delicious and mind blowing taste always brought such a joy to our visit. For us celebrating happy moments is to dine at P. F. Chang. We are only rich as rich as our memories are. Thank you for enriching our memories each time we visit.Thank you for the warmth and care you give us each time we visit. Thank you for the priceless smiles we leave with. Thank you from the chef to the staff that plays such a vital role to make this magic happen. We wish you all the best of best.
Lettuce boats
Had lunch at Changs recently. Had lettuce wraps. They need to start calling lettuce boats.. it was like 4 pieces of romaine lettuce. Never enough and they charge you extra for what should have been provided in the first place. The waitress had me the tablet with 25% select for the tip. Really 20% isn't enough.
Love the Gluten Free options!
PF Changs Feedback
Disappointing experience in Huntsville, AL. Had identical entrees (glass noodles) except hers was chicken, mine beef. Asked for mine to be spicy. Hers was spicy and she got severe heartburn as a result. Didn't feel the staff really cares about anything. Better off going somewhere else from now on. Dining out is expense, why should we waste our hard-earned money? BTW, their website has no way to provide feedback; a RED flag. But these days, does anyone care about anything?
Pf changs off Immokalee Rd in Naples
Pf changs off Immokalee Rd in Naples , Fl very disappointed. Restaurant was dirty, dirty tables , food on the floor. That manager needs training .
Restaurant wasn’t busy and yet our food took awhile. Have been going to PF Changs for many yes but I don’t believe we’ll be returning to this one
We received our meal quickly and our…
We received our meal quickly and our waiter (Aiden) was very friendly! The food was delicious!
Lovely staff!
Booked PF Chang’s today and the waiters were wonderful (can’t remember their names) but we went at 10pm tonight if that helps! Especially our waiter and the lovely young lady who brought our food to us. Please praise and reward them for their efforts tonight, they went above and beyond and brought out a celebration desert as well free of charge, it was lovely to see such friendly and approachable staff :)
my friends and I went for dinner at…
my friends and I went for dinner at P.F. Chang’s tonight. I ordered the green beans they came swimming in a pool of grease. We couldn’t eat them we sent them back. I ordered Mongolian beef and got an amount the size of a lunch menu we were there for dinner. It was the worst Mongolian beef I had ever had overcooked beef crispy tough hard to swallow. It was the worst meal I have ever had my friends ordered the Mongolian beef, same results, but they got two sides with their venue item. I wasn’t offered any sides. My one friend ordered Mongolian chicken, which was also cooked to dry tough, unable to chew chicken. Chicken is supposed to be very tender. This was not , she said her sides of cauliflower and sweet carrots were awful. I will never be going back to P.F. Chang’s again that meal cost me over $100.
Chip, best waiter at PF Changs in Plano!
We went to the location in Plano off the Tollway. Our waiter was Chip and despite an incredible amount of tables he was juggling he provided us excellent service. We even complemented him to his manager. I used to wait tables and I know when someone is good at their job and this veteran of the food industry was outstanding. Thank you for a fantastic experience Chip!
I recently had a disappointing experience
I recently had a disappointing experience at PF Chang's Boca Raton due to an encounter with the front desk lady. Upon arriving at the restaurant, my party and I were greeted by a young black lady with short hair pulled back into a ponytail. We were informed that there was a wait time of 1 hour and 30 minutes because the restaurant was supposedly at full capacity.
However, something seemed off about the situation. Doubting the accuracy of her statement, I quickly checked online and found that reservations were available for the same time slot we had requested. It became evident that she was either misinformed or deliberately misleading us.
Her demeanor only exacerbated the situation. She appeared overwhelmed and clearly exhibited a bad attitude, which made the interaction even more unpleasant. It was disappointing to see a lack of professionalism and courtesy from someone representing the front desk of a renowned restaurant chain like PF Chang's.
Ultimately, we managed to secure a reservation online and proceeded to dine at the restaurant without any issues. However, the initial encounter left a sour taste in our mouths and detracted from what could have been an enjoyable dining experience.
In the future, I hope that PF Chang's management addresses such instances promptly to ensure that all guests are treated with respect and receive accurate information from their staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








