Pets Place Reviews 

For a few times every order went well. Now there's one order we would like to return. The only thing we're asking from them is a return form. We've contacted them many times the last few weeks and have heard nothing. The lack of customer service is disappointing.

First order delayed. They say in the website next day delivery but it is not true.
Today I was adding products to the cart, and it says that is free shipping if you spend more than 35, and the final math didn't match so I decided to check the values and they were charging the delivery. Be careful, the website does not say the truth. I complained in my first order delay and they never answered back.

Placed and paid for an order for 4 No bottles of Salmon oil online. I have to date only received 1 bottle and paid for 4?
What is going on?

My experience with this store has always been positive. I have been a repeat customer for two years in a row, I often order the best I can find for my chinchilla, and Pets Place usually has everything I need. Returns have also newer been an issue. I am honestly surprised by this store's rating.

Ordered On february 15, Aquarium filter which arrives defective. February 18 send it out as return. I got Post NL which says they already got it at their location on 19th February. Since then no refund and no communication. On march 2 sent email about it, still nothing. Then sent another 2 emails, today is 13th march still no refund, and no reply at all. This is not first time I have problem with them, but now they cross the lines. PETSPLACE is Worst Pets shop in this country. I will not leave it likes this, I already had Het Juridisch Loket appointment, they cannot scam people like this.

Wish I had checked this out first…to start off: the next-day delivery is a lie. And it was the reason I ordered here in the first place. Then they sent me a completely different order. I immediately contacted customer service on Feb 14. On Feb 21, they sent a generic email saying that it would take them longer to respond to me. Today, Feb 25, I still haven’t received any acknowledgment of their mistake.

They promise next-day delivery, but that's never the case. I've ordered multiple times, but the orders are only shipped the following day.

Never received my order nor did I receive an answer to my email to the klantenservice asking when I could expect to receive it.

Found cats on their webpage I would be interested in adopting. Page doesn’t allow me to submit final information unless I change answers submitted to answers accepting animals that have special needs and unspecified gender. My pets live for well over 12-20 years and I am finding that the adoption companies think they are qualified to determine if a person is allowed to adopt an animal based on an online questionnaire that can’t be submitted unless specific questions are answered with a specific answer. In short I am being forced to answer a question falsely to be able to submit an adoption or interest request.

Fast delivery, everything is there, nothing broken. 10/10

Seeing the other reviews, I guess I got lucky!

Ik heb onlangs een zeer teleurstellende ervaring gehad met PetsPlace. Ongeveer twee weken geleden plaatste ik een bestelling voor voer voor mijn konijnen en chinchilla's, waarbij ik hetzelfde merk koos dat ze al jaren eten. Helaas was dit mijn eerste en waarschijnlijk laatste keer dat ik bij dit bedrijf bestelde.

Bij ontvangst van het voer merkte ik meteen dat er iets niet in orde was. Het voer leek ongewoon droog, alsof het op een bepaald moment nat was geweest en daarna weer opgedroogd. Zowel het konijnen- als het chinchillavoer was aangetast, en mijn huisdieren, die normaal dol zijn op dit merk, weigerden het te eten. Dit is erg zorgwekkend, aangezien dit nog nooit eerder is gebeurd.

Ik heb contact opgenomen met het bedrijf en foto's en details gestuurd, in de verwachting dat er snel een oplossing zou komen, maar ik heb tot op heden geen reactie ontvangen. Gezien de slechte kwaliteit van het product en het gebrek aan urgentie om dit probleem op te lossen, kan ik helaas niet aanbevelen om bij PetsPlace te bestellen. Het is jammer, want ik hoopte op een betrouwbare leverancier voor de behoeften van mijn huisdieren, maar deze ervaring heeft me erg gefrustreerd achtergelaten.

I had a very disappointing experience with PetsPlace recently. I placed an order for food for my rabbits and chinchillas about two weeks ago, choosing the same brand they’ve been eating for years. Unfortunately, this was my first and likely last time ordering from this company.

Upon receiving the food, I immediately noticed something was off. The food appeared unusually dry, as if it had been wet at some point and then dried out again. Both the rabbit and chinchilla food were affected, and my pets, who usually love this brand, refused to eat it. This is highly concerning, as it has never happened before.

I contacted the company with photos and details, expecting a prompt resolution, but I have not received any responses. Given the poor quality of the product and lack of urgency in addressing this issue, I cannot recommend ordering from PetsPlace. It’s a shame, as I was hoping for a reliable source for my pets’ needs, but this experience has left me quite frustrated.

They shipped a 30kg food order in a weak box which broke during transportation (I don’t blame the delivery man, he struggled to transport such a heavy weak box).
When I checked inside the box I realised that one of the food bags was also broken and some seeds had spilled all over. I wrote customer support to ask for a refund on the 3rd of August. It’s the 18th of August and I still haven’t received any sort of feedback.

Website & online shop not user friendly. It allows you to purchase the products that they don’t actually have in stock. Then they refund only for the half that it’s not delivered and some products are never delivered and never refunded. I don’t hear back when trying to reach via email. It’s a rip off and I don’t recommend Petsplace

Terrible company that has no issues lying directly to their customer about the functionality and quality of products. Complained about a defective product and a lady called Alina was very quick to put all the blame on me and claim my complaint was unique despite the product having a 1 star review, they werw happy to keep selling it and rip off their customers.

False promises on shipping times...

I have made plenty of orders from Pet Place. Usually a good selection and while not always the lowest prices, they WERE the most reliable out of the other Pet supply webshops that we have ordered through.

I placed an order for cat food that was shown in stock and available for direct shipment on a Friday before 2200 for the next day shipping that they boast at the very top of their webpage. Order confirmed, and a shipping label was generated.

Saturday comes around but no package, and no update on the tracking information. Not normal as I didn't receive any updates about delays so I contact customer service. A response within 5 days is stated. That seems a bit slow for such a large business, but okay... I also see they have no responses on this platform for negative reviews.

Monday passes, no updates on the tracking info or email from support. Same story for Tuesday...

We are now on business day four with no package and I have had to go buy cat food from another supplier. Why advertise next day shipping if you can't meet those goals? That is false advertisement. Even in the case that you had some delays, a simple update email would have sufficed so I could have made other arrangements instead of waiting and guessing when the order would actually show...

Off to try another pet supply company as this experience has left me second guessing their seriousness in providing a good customer experience. Reading through some similar reviews on here so it looks like I am not the only one that has experienced this issue.

Day 10 Update: No package, no response from customer service...

Day 14 Update: No package, no response from customer service... Tried calling customer service but was on hold forever so I gave up. I ordered from another website and sent another email to Petsplace asking them to cancel and refund the order. Product still shows in stock and available for next day shipping but maybe they should change that to next month shipping... Never again will I order from this website.

They need to improve their stock and communication. I specifically purchased "Premium" for the offered 5% discount. They advertise Hill's, Edgar and Cooper, Gimcat and more wet catfood on the website, but subsequently I am told the purchasing of these products have been stopped and will not return. Leaving me with a year's subscription of Premium without any use for it. And the products are not being removed from the website.

They claim returned product was “dirty”. Fountain was used for few days but cats didn’t like it so it was not dirty, it just had a wet filter on return. Now they refuse the take it back. Never ever again and good luck getting my money.

In the vast realm of online shopping, my recent experiences with two distinct websites left a lasting impression, highlighting the stark contrast between frustration and satisfaction.

Firstly, my journey began with your store , a website that boasted an extensive range of products and enticing discounts. Eager to make a purchase, I navigated through their virtual aisles and selected the desired item. The checkout process, however, quickly turned into a labyrinth of technical glitches and error messages. Frustration mounted as attempts to contact customer support proved futile. Days turned into weeks, and the awaited package never arrived. My initial excitement morphed into disappointment, and I was left with a bitter taste in my mouth.

Determined to salvage my online shopping experience, I turned my attention to alissyashop , a lesser-known platform that had garnered positive reviews. Skeptical but hopeful, I perused their user-friendly website and found the same product that had eluded me on your store. Placing an order was a breeze, and the transparency of the tracking system instilled confidence. To my delight, the package arrived ahead of schedule, impeccably packaged and accompanied by a personalized thank-you note.

The stark contrast between these two experiences left an indelible mark on my perception of online shopping. While your store left me grappling with frustration and disappointment, alissyashop provided a seamless and gratifying transaction. The ordeal taught me the importance of researching online retailers, valuing customer reviews, and placing trust in platforms that prioritize user satisfaction. In the ever-expanding digital marketplace, the disparity between a negative and positive experience can shape consumer trust and loyalty, ultimately influencing the choice of where to click "add to cart" next.

very poor quality products sold for a premium price. you get much better quality pet toys on Amazon / online.
Food prices are decent and staff is polite (Haarlem)