Welkoop Reviews 20,736

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

It was a great shopping experience, the staff members are very professional. Shop stocks an extensive range of garden, pet and other products. Thank you!

Company replied

Rated 4 out of 5 stars

The shipment arrival time kept postponed, but can be clearly tracked by the parcel number. The staff delivering the product is really friendly.

Company replied

Rated 5 out of 5 stars

Ordered in the morning, got a message that same afternoon to say it was ready for pickup.

Company replied

Rated 5 out of 5 stars

Easy to use when selecting online and picking up from the shop

Company replied

Company details

  1. Garden Center
  2. Pet Store

Written by the company

Onze webwinkel en 150+ Welkoop winkels hebben alles in huis wat je nodig hebt op het gebied van tuin, dier en kleding. ✔ Breed assortiment ✔ Deskundig advies ✔ Service die nét wat verder gaat.

Welkoop is uitgeroepen tot de beste winkelketen Tuin & Dier 2021

Vakkundig advies & goede producten

Vakkundig advies & goede producten
Welkoop is uitgeroepen tot de beste winkelketen in drie categorieën voor Tuin & Dier. Iedere dag werken wij er hard aan om onze klanten van vakkundig advies te voorzien en producten aan te raden die passen bij hun dier en tuin.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

I ordered 10 days ago but I am still…

I ordered 10 days ago but I am still waiting for delivery.

2 October 2025
Welkoop logo

Reply from Welkoop

Thank you for your review. We apologize that your order has not yet been delivered.

Our system indicates that there has been an issue.
I will look into this matter and will contact you via email as soon as I have more information.

Kind regards,
Suzanne

Rated 2 out of 5 stars

My cats don't like it

My cats would rather be hungry than eat this food. Even when mixed with chicken, they don't like it...

14 August 2025
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Reply from Welkoop

Good morning,

Thank you for sharing your experience with us. We’re really sorry to hear that your cats don’t enjoy this food, even when mixed with chicken. Every cat has its own preferences, and it can be frustrating when a product doesn’t work out as hoped.
If you’d like, you can return the product to the store where you purchased it, so we can find a suitable solution together.

Greetings, Sabrina

Rated 5 out of 5 stars

Great Team @ Welkoop

Friendly team always available to assist.

2 July 2025
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Reply from Welkoop

Fijn om te horen dat het team je goed heeft geholpen.
We staan altijd klaar om te assisteren.

Great to hear the team was helpful.
We’re always here to assist you.

Best regards, Maud.

Rated 5 out of 5 stars

Easy

Easy to use when selecting online and picking up from the shop

21 May 2025
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Reply from Welkoop

Fijn om te horen dat het online kiezen en ophalen in de winkel zo makkelijk verliep. Dank je wel voor je review.

Nice to hear that selecting online and picking up in the shop was so easy. Thanks for your review.

Groet,
Maud

Rated 4 out of 5 stars

Always quick and professional

Always quick and professional

14 April 2025
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Reply from Welkoop

Thank you for your review!
We're glad to hear that you appreciate our quick and professional service. We look forward to assisting you again soon!

Groet,
Bart

Rated 1 out of 5 stars

I didn't get my product after online order.

I recently made a purchase online but have not yet received the product. After placing the order, I received an email stating that I would be notified when the product is ready for pickup. However, I have not received any further updates since then.

31 March 2025
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Reply from Welkoop

Thanks for sharing your experience. How annoying that you were not informed about the status of your order. I'm going to send the update to you again.

Regards,
Suzanne

Rated 5 out of 5 stars

Delivery day exactly acording plan

Delivery day exactly acording plan, good quality without any problems

13 February 2025
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Reply from Welkoop

Thank you for your review, Martina! I'm glad to hear that the delivery went exactly as planned and that you're happy with the quality. We're always here to help!

Best regards,
Bart

Rated 1 out of 5 stars

No attempt to deliver the package only…

No attempt to deliver the package only showing up at postnl app as taken to pickup location at the other side of the city, impossible to get to without a car.
Would think it has to do with how delivery is set up between Welkoop and Postnl

22 October 2024
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Reply from Welkoop

Hi Tina,

How annoying that your order was not delivered to your home. If there is anything else I can do for you, please send an email to klantenservice@welkoop.nl.

Greetings,
Laura

Rated 5 out of 5 stars

Quick and professional

Very quick and professional. Staff at the shop is very helpful and friendly. Everything was ready for pick up in few hours.

28 August 2024
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Reply from Welkoop

Hi Anna,

That's very nice to hear! Thank you for your compliment.

Greetings,
Laura

Rated 5 out of 5 stars
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Reply from Welkoop

Hallo Tineke,

Dankjewel voor dit mooie compliment, deze steken wij graag in onze zak :-)

Groetjes,
Diederik

Rated 5 out of 5 stars

Excellent

It was a great shopping experience, the staff members are very professional. Shop stocks an extensive range of garden, pet and other products. Thank you!

31 January 2024
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Reply from Welkoop

Hi Artur,

How nice to read that you had such a pleasant experience in our store. Thank you for your positive feedback.

Best regards,
Laura

Rated 5 out of 5 stars

Duck food

Ordered in the morning, got a message that same afternoon to say it was ready for pickup.

31 December 2023
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Reply from Welkoop

Good afternoon,

How nice that you were able to pick up your order so quickly! Thank you for this five star review!

Greetings,
Tom

Rated 3 out of 5 stars

Website is onpraktisch.

Website is onpraktisch.
Leversnelheid is matig

10 December 2023
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Reply from Welkoop

Beste Marc,

Bedankt voor jouw review. Ik ga het doorgeven zodat het in het vervolg verbeterd kan worden.

Groeten,
Pavan

Rated 5 out of 5 stars

𝗔 𝗹𝗼𝘁 𝗼𝗳 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗰𝗵𝗼𝗼𝘀𝗲 𝗳𝗿𝗼𝗺.

𝗚𝗼𝗼𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗻𝗱 𝗹𝗼𝘁𝘀 𝗼𝗳 𝗼𝗽𝘁𝗶𝗼𝗻𝘀! 𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝘄𝗲𝗻𝘁 𝘄𝗲𝗹𝗹. 😊

27 January 2023
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Reply from Welkoop

Hi Miyuki,

Thank you for your 5 star review. I am happy to hear that everything went well.

Kind regards,
Pavan

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