Pets4Homes Reviews 

12,285
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website platform is very easy to navigate, making it simple to search for pets and connect directly with trusted breeders. Consumers also appreciate the secure payment process, which holds funds safely until they collect their new family members and confirm everything is correct. Many buyers note that receiving helpful advice and short-term insurance details gives them extra peace of mind throughout the entire adoption process. However, some people mentioned difficulties regarding account restrictions, ad management, and the frustration of dealing with unhelpful automated checks.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the platform as easy to... See more

Product

Clients share positive opinions on product quality and the overall experience of finding a new pet. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and concern regarding... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the safe and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 4 out of 5 stars

Easey to navagate around and find what l want, would recommend to friends and family,

Company replied

Rated 4 out of 5 stars

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pe... See more

Company replied

Rated 4 out of 5 stars

It's pretty good, but should have dates of add posted visible on home page, that way when doing a daily search you could see when you finished latest.

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,285)

993 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pets4Homes was great for finding for my…

Pets4Homes was great for finding for my new pet. The website was easy to search and get in touch with the owner to arrange a visit. Paying via the website was easy too and the payment released immediately to the owner after I confirmed collection. All made very easy and the interim insurance is helpful and gives a bit of breathing space to arrange things. All in all very positive experience and would definitely use again.

27 July 2026
Unprompted review
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Reply from Pets4Homes

Thank you for the great feedback! We're glad our secure payment release and interim insurance helped make getting your new pet smooth and worry-free.

Rated 5 out of 5 stars

First time puppy owner

First time puppy owner. Pets4Homes was recommended by a friend. Easy to use and helpful advice from finding to buying your puppy, then followed by downloading the app. The app is easy to use with online shopping and more helpful advice for first time pet owners. Friendly, knowledgeable staff in store, always willing to assist. Altogether made getting our puppy a while lot easier and stress free. Would now recommend to others

19 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Helen! Thank you so much! We’re thrilled our app, advice, and in-store staff helped make your first-time puppy experience stress-free. Enjoy your new pup!

Rated 5 out of 5 stars

Pets4homes made my experience of purchasing my pet so easy and securely

Pets4homes made my experience of purchasing my beautiful new baby bird so easy and safe and secure. I knew which bird I wanted and had no doubts or worries about paying for my bird right there on the website, knowing full well pets4homes was there for me every step of the way. Thank you so much pets4homes. I would certainly use your services agin in the future and I can only highly recommend anyone to join pets4homes website for your next pet.

24 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Paul! Thank you for the wonderful review! We're delighted you felt safe and supported every step of the way when finding your new baby bird.

Rated 1 out of 5 stars

You cannot

You cannot, by law, bully people into buying smart phones, just to create an account.

26 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Wayne! We completely understand that account requirements can feel frustrating when you just want to browse.

To clear things up: you absolutely do not need to buy a smartphone! To keep our community safe and block scammers, we do require a phone number for account verification, but any basic phone capable of receiving a standard SMS text message will work perfectly. If you are having trouble receiving the security code, please reach out to our support desk and we will gladly help you get your account set up. Thank you for your understanding!

Rated 5 out of 5 stars

Easy to use platform for listing my…

Easy to use platform for listing my kittens.
Very happy with security on the site to ensure seller and buyer are protected.
Would happily use again if I needed to either as a buyer or seller.
Easy to communicate with other parties and easy to navigate around site.
It's a definite win win from me 😁

26 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Helen! Thank you for the great review! We're so glad our site keeps both buyers and sellers protected. We appreciate you listing with us!

Rated 5 out of 5 stars

Regular accurate updates

I have regular targeted updates about the type of dog that I'm looking for.

25 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Manfred! Thanks for the feedback! We’re glad our targeted updates are helping you in your search for your new dog.

Rated 5 out of 5 stars

10/10 would trust again

Seamless, fast and comprehensive on all realms. This made the process quick and easy to pick a kitten for its forever home. The money plan and guarantee gave much needed assurance during a process as nerve wracking as bringing a pet in. Additionally the ability to look at profiles and see reviews was a big help.

Id like to personally thank the staff
Niek and Emma Taylor, of reaching out and being personable in their responses. I'll definitely continue using this website and recommend to friends and family.

19 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Ismail! Thank you for the 10/10 review! We're so glad our team could give you that extra personal touch and peace of mind. Welcome to your new kitten!

Rated 5 out of 5 stars

Fantastic site.

After going on pets4home I immediately found the perfect kitten for me. The seller kept me updated whilst I waited to collect her which was lovely. The way payments worked was really good and put my mind at rest about being scammed. I am really impressed with the way everything was perfect from start to finish. I got my little girl 2 days ago and I love her to bits. I will definitely recommend you to anyone wanting to find what they want without any worries. Thank you. 😊

23 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Sally! Thank you so much! We’re delighted that our secure payment system gave you total peace of mind. Enjoy loving your new little girl!

Rated 5 out of 5 stars

A Really Purrfect Experience 🐈👍.

I recently purchased a kitten through Pets4Homes and I have to compliment their team for all of their help during the whole purchasing experience. Their website was easy to follow and the team were there to guide me from choosing the kitten, showing recommend breeders and guiding me through the entire purchasing process. Even afterwards, someone from the team contacted me to ask if I was happy with the kitten, which I am, she is stunning and doing exceptionally well. My thanks to the team for all of their help and guidance 💐. Linda

21 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Linda! Thank you for the lovely review! We're thrilled our team could support you all the way through, and we're so happy to hear your kitten is doing wonderfully!

Rated 5 out of 5 stars

The perfect place to rehome or find…

The perfect place to rehome or find pets of all shapes and sizes. Highly recommended for anyone looking for a pet or even selling one safely and securely. The website is easy to use and find what you are looking for in your area and payments a quick and easy to make and receive.

4 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Samantha! Thank you for the high recommendation! We're delighted to hear that rehoming, buying, and secure payments are working seamlessly for you.

Rated 5 out of 5 stars

I found this web site really…

I found this web site really helpful,able to view ,see contacts,easy and clear to find your way around . As well as all the information I need to make a choice to follow through with an add .
I particularly liked the information on hobby breeders or a buisnesses. I have given it 5 stars as I really couldn't find anything needed to be improved.

17 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Elizabeth,

Thank you so much for your wonderful 5-star review! We're delighted to hear you found the site easy to use and that the information about our breeders was helpful. We really appreciate your kind words and wish you all the best in finding your perfect pet.

Rated 1 out of 5 stars

I contacted someone selling a puppy

I contacted someone selling a puppy, which turned out to be a scam.
Very unimpressed with the lack of help from Pets4Homes; no way to talk to someone!!!
It took over 2 days for the advert to be removed, which had been live for weeks.
I wonder how many people were scammed!!!!
BE VERY CAREFUL

17 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Neal. We are so sorry to hear you encountered a fraudulent seller. We know how distressing that can be, which is exactly why our Trust and Safety team works around the clock to monitor the site.

We did reach out to you directly through Trustpilot on July 25th requesting your details so we could investigate this specific advert, but unfortunately, we didn't receive a response. While we do not have an inbound phone line, our team acts on written reports immediately. Please respond to our previous message or contact us via our support desk with the advert details so we can ensure this is fully resolved. We look forward to hearing back from you!

Rated 5 out of 5 stars

Total faith and protection against…

Total faith and protection against being "rooked". The whole process was managed well and It's highly recommend!

22 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Mike,

Thank you for your fantastic review! We're so pleased to hear our process gave you confidence and peace of mind throughout your journey. Wishing you and your new companion many happy years together!

Rated 5 out of 5 stars

After receiving g a phone call from wai…

After receiving g a phone call from wai she has been amazing and happy to help and it’s good to know that p4h are intrested im our opinion as breeders .

22 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Marie,

Thank you for your lovely review! We're delighted to hear Wai was able to help and that you felt your feedback as a breeder was valued. We really appreciate your support.

Kind regards,
The Pets4Homes Team

Rated 1 out of 5 stars

If you want to contact someone you are…

If you want to contact someone you are obligated to give your bank details.
Witch is big NO from me I'm not happy for them or some third party to store my bank details.

21 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Ingus! We understand why seeing a card request would raise concerns, so we want to clear this up for you right away.

What you encountered is a trial we are running to help keep our platform safe. To message certain sellers, you may see a temporary card verification step. This is handled securely by our payment processor, Stripe, and no money is taken from your account—it is simply a £0.00 check to confirm a real person is contacting the seller. This helps us stop automated spam, scammers, and time-wasters so genuine buyers can connect easily.

Pets4Homes never stores your card details, and you are not being charged just to send a message. Thank you for sharing your feedback, as it helps our product team evaluate these trial features!

Rated 1 out of 5 stars

Pets4Home protection fee scam

I was super excited to get my puppy and put aside £1,600 to get her. As soon as I went to the reservation pay, Pets4Home wanted to charge an extra £150 for “protection”. When I looked further into this, it covers NOTHING and is basically just a giant scam. Very very disappointing.

22 July 2026
Unprompted review
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Reply from Pets4Homes

Hi C.H! We completely understand that an unexpected fee is frustrating, especially when you have a specific budget set aside for your new puppy.

We do want to clarify that our Buyer Protection fee is certainly not a scam, and it covers quite a lot! This fee powers our secure Pet Payments system, which holds your money safely until you physically collect your puppy, guaranteeing you won't lose your money to a fraudulent seller. It also includes a 6-month health guarantee and 5 weeks of free pet insurance. We offer this to provide a massive safety net for such a significant purchase, but please know that using our secure payment system is optional.

Rated 4 out of 5 stars

Easy and convenient

Easy to navigate, contact sellers and pay.

13 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Caroline,

Thank you so much for your wonderful 5-star review! We're delighted to hear that you found Pets4Homes easy to navigate and that contacting sellers and making payments was convenient.

It's also great to know that the information we provide, including details about hobby breeders and licensed businesses, helped you make an informed decision.

We really appreciate your support and hope you enjoy every moment with your new companion!

Kind regards,
The Pets4Homes Team

Rated 5 out of 5 stars

Pets4Homes - Simple and Safe Process.

Pets4Homes made the process of getting our new puppy much less daunting. I felt that they were there should anything go wrong too (it didn't I'm pleased to say). They gave me confidence that the breeder was caring and ethical in the way they conducted themselves which obviously gave me confidence when doing business with them. The payment was held by Pets4Homes until we had collected our new family member and let them know that we were completely happy with proceedings. The process from seeing the advert to taking our puppy home was very efficient and I felt that the risks had been minimised. I can't think of a better way of getting a pet.

19 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Ian,

Thank you for your fantastic review! We're so pleased to hear that Pets4Homes helped make the process of finding your new puppy feel safe and straightforward. We wish you and your new family member all the very best!

Kind regards,
The Pets4Homes Team

Rated 5 out of 5 stars

My experience with Pets4Homes has been…

My experience with Pets4Homes has been easy, trusting and helpful. Being able to deal with payments, deposits and communication with sellers has been safe and easy. It's my first time buying a puppy and I was very sceptical about paying etc incase I got scammed but its been a breeze, knowing my money is safe until final collection.

21 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Catrin,

Thank you for your kind review! We're delighted that your first puppy-buying experience felt safe and straightforward, and that our secure payment system gave you peace of mind. We hope you enjoy every moment with your new puppy!

Kind regards,
The Pets4Homes Team

Rated 5 out of 5 stars

Website is so easy to use

Website is so easy to use! found out perfect kitty and the same day went and picked her up. Communication with seller was straight forward as well as the payment. I feel so secure buying our kitten on here rather than anywhere else. Overall very happy!! Well definitely recommended.

19 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Emma,

Thank you for your lovely review! We're so happy to hear you found your perfect kitten and that the whole process felt safe and easy. We wish you many happy years together!

Kind regards,
The Pets4Homes Team

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