Pets4Homes Reviews 

12,285
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website platform is very easy to navigate, making it simple to search for pets and connect directly with trusted breeders. Consumers also appreciate the secure payment process, which holds funds safely until they collect their new family members and confirm everything is correct. Many buyers note that receiving helpful advice and short-term insurance details gives them extra peace of mind throughout the entire adoption process. However, some people mentioned difficulties regarding account restrictions, ad management, and the frustration of dealing with unhelpful automated checks.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the platform as easy to... See more

Product

Clients share positive opinions on product quality and the overall experience of finding a new pet. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and concern regarding... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the safe and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 4 out of 5 stars

Easey to navagate around and find what l want, would recommend to friends and family,

Company replied

Rated 4 out of 5 stars

I was in the market for a pomski pup and 1 user I found I felt was a scammer. There wasn’t much information about the breeder and think there could be more to vet any breeders. I did find my pup on pe... See more

Company replied

Rated 4 out of 5 stars

It's pretty good, but should have dates of add posted visible on home page, that way when doing a daily search you could see when you finished latest.

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,285)

993 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pets,

Easey to navagate around and find what l want, would recommend to friends and family,

31 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Christopher! Thank you for the recommendation! We're delighted to hear that you find the site easy to navigate and find what you're looking for.

Rated 5 out of 5 stars

Satefy reassured

I felt reassured that breeders/owners are fully checked before being able to sell on this site.
All money transactions are held securely by Pets4homes. So you pay your settlement price via the app and clicking a "confirm collection" tab. Once this has taken place, Pets4homes immediately pays the Breeder/seller.
All conversations take place on the app, these are saved incase there are any issues.
All in all, I felt confident that everything was secure
Paul

30 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Paul! Thank you for the detailed feedback! We are thrilled to hear that our verified checks, secure held payments, and in-app chat made you feel completely confident.

Rated 5 out of 5 stars

Buying a puppy

Keep our personal information free from prying eyes. You can see the pet or pets you are looking for in clear pictures helping us to decide for our next puppy or kitten or other animals. Pets 4homes make their website easy to navigate and easy to use. It’s clear on how to pay deposit or full amounts of the pet you’re going to buy. Pets 4homes also give advice on important things like can we see the mum of the puppy we are buying. If you need help they are happy to advise or help.

5 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Jayne! Thank you for the great review! We're delighted to hear that you find our site easy to use, secure, and full of helpful advice for finding your next pet.

Rated 1 out of 5 stars

Shocking service

I thought the online process for ordering items would be easier that going to a Pet 4 Home store, the delivery process is an absolute joke!

I paid for express delivery but did not receive in the allotted deadline!

Final and last order, Amazon moving forward.

A joke of a service!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great and reliable platform!

Great and reliable platform!
Pets4Homes is a fantastic, easy-to-use platform for responsible breeders and pet lovers. The site is very clear, navigation is simple, and communication with potential buyers goes smoothly. Highly recommended!

31 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Agnieszka! Thank you so much for the recommendation! We’re thrilled that Pets4Homes continues to be a smooth, reliable platform for both you and your buyers.

Rated 5 out of 5 stars

Puppy searching

We suddenly lost our 12y/o GSD 2/5/26 of oral cancer & I ready to start thinking about searching for a four legged companion.
A friend recently lost her 14yr old Hungarian Vizsla & sent me the link for pets4homes as she has just purchased a black labrador using this website her experience was 100% positive & she highly recommended them in wanting to help us.
The site is easily to use and whilst we’re still at the searching stage Pets4Homes send emails with helpful tips & pups in our area.
Very happy

31 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Yvonne. Thank you for sharing your story with us. We are so sorry for the loss of your GSD, and we’re honored to support you at your own pace as you look for your next companion.

Rated 5 out of 5 stars

Pets4Homes have really worked hard to…

Pets4Homes have really worked hard to make the advertising easier to navigate

Also giving customers options to pay a deposit to secure a puppy from the start of the process

Making the buyer and the seller safe and secured

I would only recommend Pets4Homes to anyone selling their Puppy’s

17 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Fiona! Thank you for the high recommendation! Protecting both buyers and sellers is our top priority, and we're so glad the payment options give you peace of mind.

Rated 4 out of 5 stars

This looks like a great idea

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Passport. That was too much for me so I pulled away.

17 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Paul! Thank you for sharing your feedback. We understand that identity verification can feel inconvenient, but we require standard checks to protect both buyers and sellers from fraud and keep our community safe.

Rated 1 out of 5 stars

Very difficult to get an add up and…

Very difficult to get an add up and takes absolutely ages to be reviewed and made live, also had huge problems with the payment system, the person had to go home empty handed as it wouldn't work.
Don't show phone numbers if you can't choose to let the public view it if you want to, because this company won't let you anymore, the messaging service didn't work properly so I was missing people's enquiries. Very poor lack of service indeed, complicated and not fit for function, terrible..

2 February 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi! We are very sorry to hear about the frustration you experienced with advert approval times, messaging, and payments. Our team manually reviews listings and holds payments to protect both parties and ensure animal safety, but we understand how delay can impact a pickup. Regarding contact details, phone numbers are hidden to protect sellers from phone scams and unsolicited spam calls, keeping all trackable communication safely within the app. Thank you for sharing your feedback, which we are passing along to our technical team.

Rated 1 out of 5 stars

£Trying to charge me 5.99 to post one…

£Trying to charge me 5.99 to post one add it used to be completely free then it went up to £1.99 last time I used
it let’s just say I had no one reply to my ad I wasted that money and now 599 per post I’m sorry but I will go to preloved and freeads that only charge 5 per year for as many adds as you want. Used to love petsforhome for adverts but no going to use now be ripped off

29 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Rosie! We completely understand that changes in listing fees are disappointing. To maintain a safe platform, verify listings, and actively fight scam adverts, we have updated our listing fees to support these ongoing safety features and site improvements. We appreciate your past support and value your feedback as we continue working to give your adverts the best possible reach.

Rated 5 out of 5 stars

Beautiful kitten

We were able to find our perfect Birman kitten.
The breeder was great and communicated well.
We visited the kittens once and then collected him on our second visit.
He has obviously been well raised by the breeder and her family. He’s litter trained and very friendly.
The payment procedure was secure.

26 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Susan! Thank you for the lovely feedback! We’re so glad you had a secure payment experience and found your perfect Birman kitten. Enjoy your new furry friend!

Rated 5 out of 5 stars

Amazing experience using Pets4Homes

Buying our new kitten using Pets4Homes was such an easy experience for us. From the ease of searching for our new kitten to making reservations to meet our new pet and also giving you the security to pay deposits and balances through the site. We had an amazing experience with this company.

25 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Kelly! Thanks so much! We’re delighted that reserving and paying through Pets4Homes gave you a safe and amazing experience. Enjoy your new kitten!

Rated 5 out of 5 stars

Useful and Safe Site for finding our new puppy

We found pets4homes really useful and safe when finding and reserving and paying for our new puppy , would highly recommend

28 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Thank you for the recommendation! We're so glad you found Pets4Homes useful, safe, and easy to use for getting your new puppy.

Rated 5 out of 5 stars

Trustworthy company to purchase through for you and your furbaby

An absolute pleasure dealing with Pets4Homes
The whole experience for us was brilliant
From contacting the breeder paying deposit then completing payment was swift and easy
The whole process was easy,smooth and safe for both breeder and customer

26 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Nikki! Thank you for the great feedback! We’re thrilled the whole process was swift, smooth, and safe for both you and the breeder. Enjoy your new furbaby!

Rated 5 out of 5 stars

Great platform

Great platform to securely and confidently purchase a puppy. Very easy to use, great messaging system. The protection gave complete peace of mind. I did have to contact the team to get some assistance on an admin issue on the sellers side and this was quickly resolved with the help of the team. Would highly recommend.

26 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Dan! Thank you for the review! We're glad our admin team could quickly sort things out for you so you could enjoy a safe, stress-free purchase.

Rated 5 out of 5 stars

Buying our puppy was easy and smooth

Buying our puppy through Pets4Homes was a really positive experience from start to finish.

The website was easy to navigate, and the chat feature made it simple to get in touch with the breeder, ask questions about a specific puppy, and arrange a reservation.
The reservation and payment process was quick, straightforward, and easy to use. Having secure payment through Pets4Homes gave me much more confidence than sending a bank transfer directly to the breeder.
The included six-month health guarantee also provided extra peace of mind, making the whole experience feel safe and trustworthy.

Overall, I'd definitely recommend Pets4Homes to anyone looking for a puppy. It made what could have been a stressful process feel simple, secure, and well organised.

25 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Tom! Thank you for the detailed feedback! We’re delighted our secure payments, chat system, and health guarantee gave you complete peace of mind. Enjoy your puppy!

Rated 1 out of 5 stars

The support is so poor

The support is so poor. Currently attempting to cancel selling a puppy due to concerns regarding the welfare of the puppy if it was to be sold to these people and asking for support on how to do this and return the deposit and have heard nothing, in the meantime, getting constant communications from the buyer, demanding their deposit and causing a lot of stress and upset. If you have any issues with payments or any concerns, it takes days to receive an email back and then the response normally does not rectify the issue and you have to reply and wait for days for a response again if I had known this I would’ve not got involved with this platform.

28 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Sinead. We are so sorry to hear about the stress this situation has caused. Animal welfare is our top priority, and sellers always have the right to decline a sale if they have concerns about a buyer's suitability.

Under our Pet Payments terms, cancellations and deposit refunds are handled strictly in line with our transaction policy and require our team to review the case first. Please reach out to our support team directly with your advert or transaction details so we can review the situation and assist you with the proper next steps under our terms.

Rated 5 out of 5 stars

This was a really good site to use

This was a really good site to use. Very positive experience. Easy to connect to breeders, helpful advice on what to be looking for when going to view, safe and secure way to pay deposit and balance. I felt very supported and very confident making my decisions knowing there was a support network there to help if I needed it.

25 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Ruth! Thank you so much! We’re thrilled you felt supported and confident throughout the journey. Enjoy your new companion!

Rated 5 out of 5 stars

Care information details safeguards in place before release

I hit the impression of genuine caring individuals whose putting together a showcase of animals with the same care and description for the more lesser in value as the more rarer breeds on offer
So I would head here first with confidence for well being of animals before exploring other sites sorry I’m late doing this review.

16 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Stephen! Thank you for taking the time to share this! Animal welfare and genuine care are at the heart of what we do, so your kind words mean a lot to us.

Rated 5 out of 5 stars

A great web site for locating a new…

A great web site for locating a new puppy
Easy to contact the owner and keep in touch with them

27 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Michael! Thanks for the great review! We're glad our platform made connecting and staying in touch with the seller so easy.

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