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Nationwide Pet Insurance Reviews 

4,446
•
TrustScore 4.5 out of 5

4.4

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, knowledgeable, and professional, making interactions pleasant. Many found the customer service exceptional, as representatives patiently explained policies and made the process of adding pets or signing up easy. The overall service and user experience are consistently described as efficient and straightforward, with people appreciating the clear benefits and smooth navigation. However, some people mentioned issues with customer service, noting difficulties with communication and feeling unheard or improperly assisted. A few other people also felt that the enrollment process or policy understanding could be clearer, citing unexpected requirements or a lack of transparency regarding coverage details.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being helpful,... See more

User experience

Users describe positive interactions with the user experience, frequently highlighting the ease and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient interactions with... See more

Price

People report ambiguous experiences with price, with many customers initially finding the pricing to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim was AMAZING! Very thorough and detailed. She knew the answers to all my questions, and made sure I understood before we moved on to the next topic. Plus, it was an absolute joy to work with her... See more

Rated 5 out of 5 stars

Darren was so helpful, explaining everything about pet insurance for my lovebird PeeWee. I was treated with respect and genuine compassion over the care for my feathered friend into his golden years.... See more

Rated 5 out of 5 stars

I wish I got her name yesterday but I spoke to this lovely lady about adding my new dog to my current pet insurance policy. She was so helpful and explained everything so well. It was really such an e... See more

Rated 5 out of 5 stars

Our Rusty last summer stepped on a red ant and was in terrible pain. His paw swelled and our wonderful vet took immediate action to reduce swelling and pain. We submitted this to Nationwide and they... See more

Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,446)

2,442 reviews in the last 12 months

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Rated 1 out of 5 stars

Never told that payment was declined to begin insurance coverage.

Well I received NO notification that my payment was declined when I applied for insurance last year. No apology or anything. Had to reapply and was told they could transfer all the documents that were provided last year but that wasn’t true. They are asking for ALL the documents again. Unacceptable all the way around just because I applied online. That’s no excuse. One of the reps in sales I dealt with could not hear nor understand because she sounded muffled. I kept telling her repeatedly that I couldn’t understand her.

29 July 2026

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