Peter James Insurance Reviews 

6,717
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff who answer phone calls promptly and handle every transaction efficiently. People also deeply appreciate the very competitive pricing, clear communication, and comprehensive coverage provided for all their classic vehicles. Consumers note that dealing directly with a real person makes the entire process smooth and straightforward. Some reviewers were not happy with price increases at renewal time and felt a distinct lack of mutual loyalty. A few other people also mentioned feeling quite disappointed by unexpected higher costs and general premium changes.

What people talk about most

Price

Reviewers highlight positive aspects of price, frequently mentioning fair rates and competitive quotes for... See more

Staff

Customers had positive experiences with staff, frequently noting that phone calls are answered quickly by... See more

Service

People report positive experiences with service, consistently highlighting prompt phone responses and helpful... See more

Customer service

Consumers find customer service to be exceptionally reliable, frequently praising how quickly phone calls are... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service on the phone at renewal time, as usual, combined with good rates for the range of cover I need. Great that phone is answered every time by someone who knows their own business and... See more

Rated 5 out of 5 stars

Fortunately not an insurance claim, but, for the first time in 12 years classic car ownership, a breakdown. To make things worse at a hazardous place. Breakdown truck arrived in minutes, taken to p... See more

Rated 5 out of 5 stars

Bike sure was £190 you bettered it buy £20 then bike sure offered it for £150 so they snoozed , you’re phone operator quoter was really great informative,polite,professional and quick . Really felt at... See more

Rated 5 out of 5 stars

Really helpful conversation with a very friendly and knowledgeable insurance advisor. No pressure at all, just a few potential options and I was given time to consider which one worked best for me.... See more


Company details

  1. Insurance Broker

Written by the company

Peter James Insurance are experts in arranging classic car and motorcycle insurance. We cover an extensive range of classic marques and models, from vintage vehicles through to the every-growing list of later classics.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,717)

1,675 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been a customer of Peter James…

I have been a customer of Peter James for several years. Recommended to me by an owner of a bike which I bought.
Never been more impressed. Always very competitive quotes with legal insurance and European breakdown cover.
Excellent five Stars..

1 July 2026
Rated 5 out of 5 stars

A good price for two classic bikes…

A good price for two classic bikes insurance. Very friendly and knowledgeable on the phone, with an easy transaction.
I’ve been with Peter James from 2014. I made a minor fault claim from them in 2014, which was dealt with completely hassle free, and cost me nothing extra. I liked their honesty. I’ll be a customer for a good few years unless something changes.

1 July 2026
Rated 5 out of 5 stars

Satisfaction in all respects

Always had satisfactory service for many years. Loyalty is a two way perspective by both insurer and customer. A fair premium for a fair insurance cover which as been the case for a long while creates a good relationship between both. easy renewal process. Staff always pleasant.

1 July 2026
Rated 5 out of 5 stars

Just works

Just works, received much more competitive pricing than my other insurance company same cover with competitive prices. Insurance agent was very helpful and professional the transaction was seamless

1 July 2026

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