⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!
Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... See more
Company replied
I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... See more
Company details
Written by the company
★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service
Contact info
4153, Brisbane, Australia
- 0482 090 481
- support@petcloud.com.au
- www.petcloud.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from PetCloud
I have used Petcloud several times to…
I have used Petcloud several times to arrange sitting for my cat. I have found the pet sitters responsive, reliable and trustworthy and would not use any other website to find a pet sitter.

Reply from PetCloud
Amazing career, disappointing service
We have been fortunate enough to meet an amazing pet sitter through Petcloud, however the site and the service itself have been disappointing. The site is clunky and often cancels our bookings or does not pay our pet sitter. When I’ve contacted the service via their contact form, regarding issues, I’ve never received a response. If I didn’t have direct contact with my petsitter, we would have been in real trouble.

Reply from PetCloud
Danny Boy has just experienced a very…
Danny Boy has just experienced a very pleasant stay with Jenny and her special dog Bill who immediately took Danny under his paw and showed him around the property and the most suitable spots for relief.
Jenny is a very special Lady who immediately welcomed Danny and he was soon part of the family. The emails I received together with the photos confirmed my concern that he may not want to come home but Jenny told him he was welcome to return.
Thanks Jenny.

Reply from PetCloud
Great service
Great service. Website could be a bit more intuitive though.

Reply from PetCloud
Excellent and straightforward…
Excellent and straightforward experience using Pet Cloud.
So lucky to find our dog minder Chelsea Hadlow through this service. She is super competent, fun and caring...my dog loves to go to her house for the extra special love and care she provides.

Reply from PetCloud
Ted loved his Christmas break
Ted had a wonderful holiday via Pet Cloud and we were able to enjoy our break knowing he was being well cared for. We received daily news and photos of him enjoying his time!

Reply from PetCloud
Found a great person to look after our…
Found a great person to look after our cats. Process was easy.

Reply from PetCloud
Relatively easy to find pet sitter
Relatively easy to find pet sitter. some of the application settings not intuitive.
Had such a great experience with…
Had such a great experience with Petcloud! They put me in touch with a wonderful sitter, who we've now used multiple times.

Reply from PetCloud
Great experiences with pet minding services
PetCloud provide a great portal to match pet sitters with pet owners. Our experiences have been very good with one or two little glitches that have been addressed quickly and efficiently.
We like that PetCloud provides insurance and that it encourages pet sitters to obtain qualifications and certifications. We also like that payment is not taken until the booking has been made and then not released to the sitter until the booking has been finalised. This gives us peace of mind.
We will continue to use PetCloud for all our pet minding needs.

Reply from PetCloud
Best place for pet owners to connect…
Best place for pet owners to connect with the pet sitters

Reply from PetCloud
Nothing but good things to say
I would have no hesitation in using PetCloud again, especially Sarah herself. I found the whole process very easy and most importantly my puppy was very happy and well cared for.

Reply from PetCloud
Great site!
The website is very easy to use, very organised, trustworthy. Great experience.

Reply from PetCloud
We went to PetCloud to find an…
We went to PetCloud to find an appropriate sitter in our local area to look after our older dog and we were happily rewarded. The information provided on pet cloud about the sitter gave us confidence to go ahead with an introductory meet-up and the level of detail paid to security and privacy concerns was excellent. We were also very happy to know that PetCloud aligns with the RSPCA.

Reply from PetCloud
Our dog had the best time
Our dog had the best time. Excellent service. Thanks Sarah!

Reply from PetCloud
I’m very happy with my Pet Cloud cat sitter
I have used the same pet sitter from Pet Cloud a number of times. She visits my cat, feeds her, freshens her water, cleans the litter tray and plays with her daily.
Booking and paying the sitter is relatively easy to do online.

Reply from PetCloud
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







