PetCloud Reviews 

163
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... See more

Rated 5 out of 5 stars

Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!

Rated 2 out of 5 stars

Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... See more

Company replied

Rated 1 out of 5 stars

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... See more

Company details

  1. Software Company

Written by the company

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


Contact info

4.1

Great

TrustScore 4 out of 5

163 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(163)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

All good

All good. But you lose points for not having an app.

14 March 2019
Unprompted review
PetCloud logo

Reply from PetCloud

Hi! Thanks for sharing your feedback! Our app will be released in a week - we hope you download it.

Rated 5 out of 5 stars

I have used Petcloud several times to…

I have used Petcloud several times to arrange sitting for my cat. I have found the pet sitters responsive, reliable and trustworthy and would not use any other website to find a pet sitter.

13 March 2019
Unprompted review
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Reply from PetCloud

THANK YOU so much Lydia. That is wonderful to hear. Thank you for taking the time to share.

Rated 3 out of 5 stars

Amazing career, disappointing service

We have been fortunate enough to meet an amazing pet sitter through Petcloud, however the site and the service itself have been disappointing. The site is clunky and often cancels our bookings or does not pay our pet sitter. When I’ve contacted the service via their contact form, regarding issues, I’ve never received a response. If I didn’t have direct contact with my petsitter, we would have been in real trouble.

12 March 2019
Unprompted review
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Reply from PetCloud

Hi! Thanks for sharing your feedback! We are sorry to hear that our former early stage website & small team didn't provide a great experience for you. Since then, PetCloud has grown significantly & has helped thousands of Pet Owners across Australia and we have been able to afford to redesign a superior online Customer Experience & hire more support staff. If you have time, please drop us an email at accounts@petcloud.com.au and mention #trustpilotreview so we can offer you a $5 credit & can assist in future. Hope to hear from you soon!

Rated 5 out of 5 stars

Danny Boy has just experienced a very…

Danny Boy has just experienced a very pleasant stay with Jenny and her special dog Bill who immediately took Danny under his paw and showed him around the property and the most suitable spots for relief.
Jenny is a very special Lady who immediately welcomed Danny and he was soon part of the family. The emails I received together with the photos confirmed my concern that he may not want to come home but Jenny told him he was welcome to return.
Thanks Jenny.

11 March 2019
Unprompted review
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Reply from PetCloud

Thanks for sharing Ivan!

Rated 4 out of 5 stars

Great service

Great service. Website could be a bit more intuitive though.

11 March 2019
Unprompted review
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Reply from PetCloud

Jacqueline, thanks.

Rated 5 out of 5 stars

Excellent and straightforward…

Excellent and straightforward experience using Pet Cloud.
So lucky to find our dog minder Chelsea Hadlow through this service. She is super competent, fun and caring...my dog loves to go to her house for the extra special love and care she provides.

10 March 2019
Unprompted review
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Reply from PetCloud

Thank you Yvonne!

Rated 5 out of 5 stars

Ted loved his Christmas break

Ted had a wonderful holiday via Pet Cloud and we were able to enjoy our break knowing he was being well cared for. We received daily news and photos of him enjoying his time!

9 March 2019
Unprompted review
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Reply from PetCloud

Thanks so much for your review Chris! We really appreciate it.

Rated 5 out of 5 stars

Had such a great experience with…

Had such a great experience with Petcloud! They put me in touch with a wonderful sitter, who we've now used multiple times.

7 March 2019
Unprompted review
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Reply from PetCloud

This is wonderful to hear Cindy, thank you for sharing!

Rated 4 out of 5 stars

Great experiences with pet minding services

PetCloud provide a great portal to match pet sitters with pet owners. Our experiences have been very good with one or two little glitches that have been addressed quickly and efficiently.
We like that PetCloud provides insurance and that it encourages pet sitters to obtain qualifications and certifications. We also like that payment is not taken until the booking has been made and then not released to the sitter until the booking has been finalised. This gives us peace of mind.
We will continue to use PetCloud for all our pet minding needs.

7 March 2019
Unprompted review
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Reply from PetCloud

Thank you Graeme for taking the time to share your experience. We really appreciate it.

Rated 5 out of 5 stars

Nothing but good things to say

I would have no hesitation in using PetCloud again, especially Sarah herself. I found the whole process very easy and most importantly my puppy was very happy and well cared for.

6 March 2019
Unprompted review
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Reply from PetCloud

Thanks so much Karen for taking the time to share this!

Rated 5 out of 5 stars

Great site!

The website is very easy to use, very organised, trustworthy. Great experience.

6 March 2019
Unprompted review
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Reply from PetCloud

Thanks so much Michelle, this is wonderful to hear.

Rated 5 out of 5 stars

We went to PetCloud to find an…

We went to PetCloud to find an appropriate sitter in our local area to look after our older dog and we were happily rewarded. The information provided on pet cloud about the sitter gave us confidence to go ahead with an introductory meet-up and the level of detail paid to security and privacy concerns was excellent. We were also very happy to know that PetCloud aligns with the RSPCA.

6 March 2019
Unprompted review
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Reply from PetCloud

Thank you Glenda for taking the time to share your review.

Rated 5 out of 5 stars

Highly reliable

Highly reliable - would recommend

6 March 2019
Unprompted review
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Reply from PetCloud

Thank you so much Annastasia for taking the time to write this review! We are really happy to hear this.

Rated 5 out of 5 stars

Our dog had the best time

Our dog had the best time. Excellent service. Thanks Sarah!

6 March 2019
Unprompted review
PetCloud logo

Reply from PetCloud

Thank you so much for sharing Janine! This is wonderful to hear.

Rated 5 out of 5 stars

I’m very happy with my Pet Cloud cat sitter

I have used the same pet sitter from Pet Cloud a number of times. She visits my cat, feeds her, freshens her water, cleans the litter tray and plays with her daily.
Booking and paying the sitter is relatively easy to do online.

6 March 2019
Unprompted review
PetCloud logo

Reply from PetCloud

Thank you so much Marion for taking the time to share your experience. This is lovely to hear.

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