Pet Circle has become one of Yogi's favourite websites. The moment a box arrives, he's convinced it's exclusively for him (and to be fair, it usually is). Great range, easy ordering, fast deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love Pet Circle and the service they offer. Every time I order it’s with me within 2 days and usually within 24 hours, to my door, stress free and discounted. There is no need to shop an... See more
Company replied
I have been really impressed with Pet Circle. My first order arrived the very next day, which exceeded my expectations, and everything was exactly as ordered and in great condition. I purchased Hil... See more
Company replied
Always have speedy delivery, and the customer service team is amazing. My cat had some vomiting after some food, they gave a full refund and only requested me to donate the food to a local shelter.... See more
Company replied
Company details
Written by the company
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Contact info
Level 7/9 Castlereagh St, 2000, Sydney, Australia
- sales@petcircle.com.au
- www.petcircle.com.au
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my first order with Pet…
This was my first order with Pet Circle. Purchased Royal Canin Hypoallergenic dry. They were price competitive and delivery came as indicated. Was very happy over all.
3 July 2026
Unprompted review
Reply from Pet Circle
Hi Deb,
Thanks for sharing your experience. We’re delighted to hear that you had a great first order with our competitive pricing and timely delivery. We truly appreciate your support and hope to see you again.
Kind Regards,
Nicole.
Easy online order and great value
Easy online order and great value. Excellent communication about delivery - received during the delivery window I was given.
3 July 2026
Unprompted review
Reply from Pet Circle
Hi Allison,
Thank you for the kind review! We’re so glad you enjoyed our great value and that your order arrived right on time. It’s wonderful to know our communication made the process seamless for you.
Kind Regards,
Nicole.
I bought from Pet Circle before Great…
I bought from Pet Circle before Great deals and very quick delivery Will recomend to friends
3 July 2026
Unprompted review
Reply from Pet Circle
Hi Kim,
Thanks so much for the kind words! We’re so happy to hear you’ve enjoyed our deals and quick delivery. We really appreciate your recommendation to friends and look forward to seeing you again soon!
Kind Regards,
Nicole.
The arrival of my pet food was quick
3 July 2026
Unprompted review
Reply from Pet Circle
Hi Giovanni,
Thanks for your review! We’re delighted to hear that your pet food arrived quickly. We know how important timely delivery is, and we’re happy we could get it to you fast.
Kind Regards,
Nicole.
the worming product for my cat arrived…
the worming product for my cat arrived thank you
1 July 2026
Unprompted review
Reply from Pet Circle
Hi AnnMarie,
Thank you for letting us know your order arrived. We’re happy we could get that worming product to you and your cat!
Kind Regards,
Nicole.
Pet Circle make online ordering easy…
Pet Circle make online ordering easy and fast. Delivery is quick and reliable and pricing is competitive.
2 July 2026
Unprompted review
Reply from Pet Circle
Hi Barbara,
Thanks so much for the kind review! We’re so happy to hear that you’re having a great experience with our ordering process and reliable delivery. We strive to provide the best value for our customers, so your feedback means a lot to us.
Kind Regards,
Nicole.
Best deal on google
I googled sinking fish pellets & Pet Circle offered the best deal with delivery. They had pretty good reviews so I ordered on Sunday. Arrived in Adelaide, SA on Wednesday. Courier couldn't get in main gate as it was still locked so came around the corner & used the other gate to leave it on my verandah!! Very happy.
28 June 2026
Unprompted review
Reply from Pet Circle
Hi Kay,
Thank you so much for the review! We’re so happy to hear you found a great deal with us and that your order arrived so quickly in Adelaide. We'll be sure to pass on your kind words to our courier team for their extra effort in ensuring your delivery made it to your verandah safely.
Kind Regards,
Nicole.
Great service
Great service, prompt delivery. Great prices too. Thank you
29 June 2026
Unprompted review
Reply from Pet Circle
Hi Sue,
We really appreciate your kind review. It’s wonderful to know you were happy with our service, prices, and speedy delivery. Thank you for choosing us, and we hope to see you again!
Kind Regards,
Nicole.
Noice
Shipping was quicker than expected and items exactly as described. Puppers are also very happy with their beds, toys and shampoo\conditioner.
2 July 2026
Unprompted review
Reply from Pet Circle
Hi Maximus,
Thanks so much for the review! We’re thrilled to hear your order arrived quickly and that the items were just what you needed. Most importantly, we’re so glad your pups are loving their new beds, toys, and grooming goodies!
Kind regards,
Nicole.
The service was fast
The service was fast, the online portal was easy to navigate and your prices where exceptionally good. Will definitely shop with you again.
29 June 2026
Unprompted review
Reply from Pet Circle
Hi Craig,
Thanks so much for the review! We're so happy to hear that you found our site easy to navigate and that you enjoyed our fast service and great prices.
Kind Regards,
Nicole.
Great experience.
Shipped very fast, my order was carefully packed and delivered sooner than I expected. I was positively impressed by the care that was put into packing it. It’s not something that you see very often. Well done.
25 June 2026
Unprompted review
Reply from Pet Circle
Hi Francesco,
Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly and that you were impressed by our careful packaging. Our team takes great joy in ensuring your items reach you safely and efficiently, and we truly appreciate you sharing your experience with us!
Kind Regards,
Nicole.
I have been really impressed with Pet…
I have been really impressed with Pet Circle. My first order arrived the very next day, which exceeded my expectations, and everything was exactly as ordered and in great condition.
I purchased Hills Science Diet puppy kibble and Greenies dental treats for my puppy, and both were available at very competitive prices. I also found the website very easy to navigate. Once I signed up to manage Auto Delivery, it became very easy to view the items on my subscription, making reordering and pausing simple and convenient.
29 June 2026
Unprompted review
Reply from Pet Circle
Hi there,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you’ve had a great experience with us, from our speedy delivery to our Auto Delivery subscription management. It warms our hearts to know we’re making puppy care a bit easier and more convenient for you.
Kind Regard,
Nicole.
Great prices
Great prices
Good choice of products
Fast delivery
Easy to use app
30 June 2026
Unprompted review
Reply from Pet Circle
Hi Wendy,
Thanks so much for your fantastic feedback! We're delighted to hear you're enjoying our great prices, wide range of products, fast delivery, and app. We really appreciate your support and look forward to helping you and your pets again soon 😊🐾
Kind Regards,
Samantha.
The price was good
The price was good, easy to order and arrived quickly. Everything you need
25 June 2026
Unprompted review
Reply from Pet Circle
Hi Kathleen,
Thanks so much for your lovely feedback!
We’re so glad to hear you found our prices competitive, the ordering process easy, and your delivery arrived quickly. We really appreciate your support and hope to continue being your one-stop shop for all your pet's needs 😊🐾
Kind Regards,
Samantha.
The Service was awesome and post
I was very happy 😃 to receive it so quick
1 July 2026
Unprompted review
Reply from Pet Circle
Hi George,
Thanks for your fab review! We love to hear that you and your furry friends are loving Pet Circle and our speedy delivery.
Your kind words just made our day.
Kind Regards,
Samantha.
Absolutely hopeless customer service
Absolutely hopeless customer service. Asked for my phone number to be removed at least 10times and still asking. The price beat is rubbish as you have to price match and live chat each time wasting time. Next day delivery is a scam. Go to budget pet products instead
Incompetent customer service
3 July 2026
Unprompted review
Reply from Pet Circle
Hi Nikki,
Thanks for taking the time to share your feedback. We're really sorry to hear about your experience and understand how frustrating this must have been, particularly having to repeatedly request the removal of your phone number.
We appreciate you raising your concerns regarding our Price Beat process and delivery experience, as well as your comments about our customer service. Feedback like yours is important and helps us identify where we need to improve.
We're sorry we let you down on this occasion and appreciate you taking the time to let us know.
Kind Regards,
Samantha.
Consistent and good prices
Consistent and good prices. Not the best products but very good selection.
17 June 2026
Unprompted review
Reply from Pet Circle
Hi Sha,
Thank you for your review! We’re so happy to hear that you’re enjoying our competitive prices and finding just what you need in our wide selection. We truly appreciate your honest input and will pass along your comments about product to our team.
Kind Regards,
Nicole.
Good range of products at great prices
30 June 2026
Unprompted review
Reply from Pet Circle
Hi M,
Thank you for the review! We’re thrilled to hear that you’re happy with our product range and pricing.
Kind Regards,
Nicole.
Quick service Easy to order and so impressed the…
Easy to order and so impressed the order arrived within 24hrs of purchase. I will definitely not hesitate ordering from Pet circle again .
28 June 2026
Unprompted review
Reply from Pet Circle
Hi Jeannine,
Thank you so much for sharing your experience with us! We're so happy to hear that you found the ordering process easy and that your delivery arrived quickly.
Kind Regards,
Nicole.
Easy to navigate website.Competitive…
Easy to navigate website.Competitive prices & great range ofproducts.
24 June 2026
Unprompted review
Reply from Pet Circle
Hi Brendan,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re enjoying our range of products and find our website easy to use.
Kind Regards,
Nicole.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.