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Pesa Reviews 

740
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 668 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting its reliability, trustworthiness, and efficiency in handling transactions. Many people find the app user-friendly and appreciate the seamless, fast money transfers, often noting that funds reach their destination quickly and without issues. Reviewers frequently mention the competitive and often superior exchange rates offered, making it a preferred choice for sending money. However, some people mentioned occasional delays, with funds taking longer to reach accounts or even being undelivered in certain instances. A few other people also felt that while rates are generally good, the conversion rate could sometimes be too high or that receivers faced significant charges.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and efficiency... See more

Payment

Customers had ambiguous experiences with payment, with many reporting significant delays and issues with... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app fast, efficient, and... See more

Application

Customers consistently note positive experiences with the app, praising its efficiency for money transfers... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The renewed level of security put in place is great. However, OTPs arrive late and creates confusion when one resends cos it skips due to the multiple times when one is in a hurry to make a quick tra... See more

Company replied

Rated 4 out of 5 stars

This application is good but you people don’t keep to your promises,you said if I invite person,you will reward,I have invited more than 3 people who constantly use this app but no reward,fake promise... See more

Company replied

Rated 4 out of 5 stars

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

Company replied

Rated 5 out of 5 stars

I love and appreciate the services. Money transferred with no hitches every time. Good rates. But? I'm still not satisfied with the customer services. Up until now my notifications about offers and ra... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.3

Excellent

TrustScore 4.5 out of 5

740 reviews

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4.3

All reviews

(740)

677 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grate rate

Grate rate, swift response from customer service team

17 June 2026
Pesa logo

Reply from Pesa

Hello Naomi,

We're glad our swift responses and great rates are helpful. We appreciate your kind words.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

Pesa will have been better but the fact…

Pesa will have been better but the fact that you guys always have problems sending money to Nigeria now and then nullify the trust ppl have in the app

24 June 2026
Pesa logo

Reply from Pesa

Hello Lanre,

Thank you for your honest feedback. We understand how frustrating this must have been and we are sorry for the impact this has had on your trust in us.

Please reach out to us at support@pesa.co with your account details so we can investigate and ensure this does not occur again.

Thank you for choosing Pesa.

Rated 1 out of 5 stars
Pesa logo

Reply from Pesa

Hello Eziuche,

We are sorry to hear about your experience and take any concerns raised about the safety and integrity of our platform very seriously.

We want to assure you that Pesa is a regulated financial institution and we have strict measures in place to protect our customers and prevent fraudulent activity. Any reports of suspicious behaviour are thoroughly investigated.

We would like to understand your experience better so we can address it appropriately. Please reach out to us directly at support@pesa.co with the details of your concern so we can look into this as a matter of urgency.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Seamless payment

Easy to use app

8 May 2026
Pesa logo

Reply from Pesa

Hello Lydia,

We're glad you find our app easy to use. We appreciate your positive feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Very easy process

Great services and fast service

23 June 2026
Pesa logo

Reply from Pesa

Hello Adekunle,

We appreciate your kind words. We're glad you enjoyed our service.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Acknowledgement

Awesome service

23 June 2026
Pesa logo

Reply from Pesa

Hello Larry,

Thank you for your kind words. We appreciate the positive feedback.

Thank you for choosing Pesa.

Rated 4 out of 5 stars

Good but create problem sometimes

It pays max exchange rates but sometimes delays the overall process for 4 to 5 days. Happened to me twice. But overall good experience

23 June 2026
Pesa logo

Reply from Pesa

Hello Lakhwinder,

We appreciate your feedback. We're glad you had a good experience overall and apologise for the delays you faced.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Excellent

Excellent, Reliable and faster

23 June 2026
Pesa logo

Reply from Pesa

Hello Saheed,

We are so glad you enjoyed your experience. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Top notch and fast

Top notch and fast

23 June 2026
Pesa logo

Reply from Pesa

Hello Smauel,

We are delighted to hear you had such a positive and speedy experience with us. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

It's very fast

It's very fast
It delivers your cash instantly
The customer care dept is responsive to queries on time
The App is quite easy to use

23 June 2026
Pesa logo

Reply from Pesa

Hello Asekhen,

We're so happy you find our app fast and easy to use, and that our customer care team is responsive. Thank you for your wonderful feedback.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

I have been logged out of my account…

I have been logged out of my account and tried many times to login but all proved abortive.
I was sent OTP to my registered email address but this did not come through.
I feel so unhappy experiencing this even when there is a need for me to send money to Nigeria.

14 June 2026
Pesa logo

Reply from Pesa

Hello Omotunde,

We appreciate you sharing your experience. We are truly sorry to hear about the login difficulties and the trouble receiving your OTP. Please reach out to us at support@pesa.co with your account details so we can investigate and ensure this is resolved for you.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Pesa is a great company

Pesa is a great company, operationally the company is excellent, in terms of effectiveness they are fantastic, in trustworthy you can rely on them 100%. I have never seen a company that operates so perfectly and honestly, I raise my cap for them. Well done pesa team. The apps works well, the service is good and the payment is prompt.

6 June 2026
Pesa logo

Reply from Pesa

Hello Hakeem,

We truly appreciate your wonderful feedback! We are so glad to hear that our operations, effectiveness, and trustworthiness have met your expectations. We are committed to providing excellent service.

Thank you for choosing Pesa.

Rated 5 out of 5 stars

Big ups to the team

From Pesapeer till now, this app has gotten consistently better. Big ups to the team

23 June 2026
Pesa logo

Reply from Pesa

Hello Osatohanmwen,

We are so glad to hear you've seen our app improve. We appreciate your kind words.

Thank you for choosing Pesa.

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