PMUK Reviews 

370
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and helpful guidance that make the matchmaking journey deeply personal, structured, and focused on meaningful growth. People deeply appreciate the high quality of candidates, noting that the thorough discovery process ensures thoughtful and compatible introductions for everyone involved in the search. Some reviewers were not happy with the matching criteria alignment, describing instances of unhelpful coaching sessions, missed appointments, and frustrating scheduling delays. A few customers also felt that communication became difficult, unhelpful, and defensive when discussing program fees or specific personal preferences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally dedicated, caring, and... See more

Service

People report positive experiences with service, highlighting high quality, personalized attention, and... See more

User experience

Consumers find user experience to be very positive, highlighting a thoughtful, structured, and personalized... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting a dedicated and... See more

Quality

Users describe satisfaction with quality, highlighting a personalized, unique, and heart-centred approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about PMUK and the Founder, Naseem. The matchmaking process can sometimes feel overwhelming, but my sessions with Naseem have been nothing short of wonderful and heart... See more

Company replied

Rated 5 out of 5 stars

I didn’t find my husband through this process but the advice, guidance and support Aunty Naseem gave me lead me to finding the perfect man alhamdulillah. The process of Personal Match has guided me to... See more

Rated 5 out of 5 stars

I was previously quite sceptical of these sorts of services, but Auntie Naseem has blown me away. She genuinely cares and gets as invested in your future happiness as any blood relative. On to... See more

Company replied

Rated 5 out of 5 stars

My journey has been nothing but excellent. From discovering my likes and dislikes to meeting matches, the team has been super supportive. The programme is clear and structured which guide you throu... See more

Company replied


Company details

  1. Dating Service

Written by the company

Personal Match UK is a Personalised Muslim Marriage Service based within the UK. We have matched just over 4000 clients which averages out to a wedding every 4 days. We understand your needs and only take you on as a client if we are confident that we have suitable matches for you. Whilst you are busy living your life and spending quality time with family, we are working full time to find you a suitable partner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

370 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(370)

34 reviews in the last 12 months

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Rated 4 out of 5 stars

Good so far

So far I have had coaching sessions with Naseem and I have found them useful. The sessions involve ensuring that you have the right mindset to start meeting people seriously, and I have also had tips on how to make a first good impression, which has been particularly useful for me as I have little experience with meeting people. I have not had any matches yet as I am working on building my confidence however I hope that the people I meet have similar values to myself.

12 September 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Thanks Naseem!

Professional, Intuitive and supportive!

2 September 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

This has to be the first choice if you…

This has to be the first choice if you are looking to seriously get married the Islamic way. Sister Naseem and her team are fantastic always keeping me updated on matches working really hard behind the scenes in my experience. I tried the apps and go no further in years being with personal match a couple of months I've experienced nothing but exceptional service.

23 August 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

From the moment i joined

From the moment I joined I have been happy with the service so far. This is due to a few reasons. Naseem communicates very well and is professional about her business. There is a formal process involved so that you know her business is treated professionally and not as a side job. Naseem keeps records of meetings and feedback so all points are noted for future purposes. She is in no way pushy about price or joining. Yes means yes and no means no, no grey areas at all.

Personal Match UK team communicate with all clients personally before taking them on, we go through a discovery call to make sure there is compatibility . That’s so you know that who you are meeting there is no hidden agenda. All members of staff are friendly, bubbly and approachable, so you feel comfortable discussing and bringing up topics/points. There is no stress or headache because personal match take that in themselves, the only decision you have to make is whether you are interested in a meeting ( potential partner ) or not.

All meets are planned in a reasonable time scale and you are informed in good time. The choice for a re- meeting location has been agreed upon, so you can be relaxed in a comfortable environment. As soon as you sign up your meetings process starts swiftly so you know you haven’t been forgotten about, you are in the system and they are helping you.

Even though personal match uk help you decide who you meet you never feel like you don’t have control. As long as you keep letting the team know how you feel and why something works or does not work. They can continue with setting up meetings with people that are best suited for you. Communication is key for this service to work because without if the service for you won’t be as effective. Although meetings are only a few days out of the month, there is flexibility as to which date you can attend. You are given a choice out of 2 or 3 days.”

23 August 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 1 out of 5 stars

Total Scam

Total Scam, please be aware this whole service is a scam run by a mother (naseem) and daughter (Nadia).

I have personally used this service in the last 3 months, they charged me over £800. This is a 💯 genuine and sincere review to protect others from being ripped off or becoming a victim of this scam.

They have no intention of you meeting your matches or ever reaching a situation where you can exchange details and communicate with each other, they control everything and lie throughout the process!

It’s a total scam
Strongly advice you not to use this service as they will just take your money, they force people to do reviews at early stages to make themselves look ok at a point when you haven’t even received any service or met any matches, you’ll notice a lot of the review around the initial coaching and conversations naseem has with people which doesn’t lead to you meeting any matches as it’s all a scam set up to make money!!

This service needs to be reported for investigation. You’ll find the same feedback and reviews on Facebook and trust mamma. Scarey what’s going on and how they haven’t been done for fraud yet!!

Verified review

22 August 2021
PMUK logo

Reply from PMUK

Salaam Sabrina,



Thank you for bringing this to our attention, we do apologise that you feel this way and would like the chance to discuss it further, we have tried multiple times through several platforms to get in touch with yourself to resolve your concerns but unfortunately you are not allowing us the chance.

The last communication we have on record is the day before you were meeting your match, this was confirmed by him on the Saturday.
On the Sunday when you were enroute, we received a message from him saying he was unable to meet due to feeling unwell and wanting to reschedule, but unfortunately by that time, you were already on route.

We tried calling you several times, but you did not take our call. After that we attempted to call you several times by different members of staff, but you did not take our call. We could see that we were blocked from your side and tried to reach out to you by email as well.

We do not have any control over clients who have last minute emergencies or sickness, we were calling to apologise and rearrange the meeting, but you did not want to allow us this chance.



When we spoke over the phone before you joined, we explained how we worked.

You were made aware of the process and what to expect from us.
I am surprised that you mentioned in your review that we have no intention of introducing you to your matches, looking through your profile I can see, you have had some introductions meeting with your matches, Alhamdulillah the feedback that you gave us was also positive on them.


To clarify further in terms of exchanging details, there is a procedure we go through with everyone that uses our service, we do not proceed to exchanging contact details unless a face-to-face meeting has occurred. As from experience, if a number exchange has happened before the face to face and if there is no connection on the day of the meeting, it puts the other client on the spot, so to avoid this, we usually exchange numbers after both parties have met and are both mutually happy to get to know each other on a serious basis to proceed further.

Please let me know at which point did we not have the intention of doing any meetings if you were satisfied with the candidates you met through us within a month of when you joined?



Regarding the fees that you paid for your membership, not only did this include the consultation but also covered the list of candidates you are to meet through us, our team reaching out to them to let them know about yourself, get a final approval from them too as well as the coaching sessions.

As a gesture of goodwill, we offered you additional coaching and meetings at no further cost to you.
The breakdown of this package was given to you and upon your agreement, only then was your membership finalised.


We take this as an offence that you think we are a scam with all the sessions that we have had with you, which you have shared and said were beneficial, all notes and calls you had with us were all positive, this is quite confusing as we all had a great connection with you and felt we had an open and honest relationship. You are a great candidate hence the reason you came into our environment, and we are still wanting to truly solve this issue so we can have the opportunity to work together again.

Kind Regards
Personal Match UK
Team

Rated 1 out of 5 stars

My review tends to agree with some of…

My review tends to agree with some of the others on here. I don't want to badmouth anyone but I was really unhappy with what I paid for and the lack of clarity from the start.

If you're going to pay for a service, the least you can expect is transparency but I wasn't told what I was actually getting for my money. It ended up being a coaching session - which I didn't really want - which involved a video call where I read their slides.... aloud. It's as strange as it sounds! Then I told them my preferences, so basically I spent money on reading out tips on personal improvement and telling someone what I want in a marriage. Completely unnecessary and I felt really cheated.

I told the sister that as a customer this wasn't good enough, their website didn't describe this process and there was no mention of pricing. These things are vital and basic so I should have trusted my first instinct that something wasn't right and this service wasn't for me.

Considering I spent money telling them my criteria, I felt I was being persuaded to change my criteria right at the beginning. This didn't make sense to me at all, why ask in the first place if you can't meet my very few requirements? I should have been told honestly that they didn't have anyone for me rather than trying to change my mind. The few matches that were provided came with little info and when I asked 3 times how much more this was going to cost, I didn't get an answer. You can't expect someone to fork over more money when they don't know what they're paying for.

I'd suggest much more transparency, just be upfront about prices and how the process works so no one feels cheated. I would hate that genuine people looking to complete their deen are taken advantage of.

12 August 2021
PMUK logo

Reply from PMUK

Salaams Aneesa,
Thank you for bringing this to our attention, we do apologise that you feel this way.
During our first initial calls when we spoke, we explained how we worked and you shared a brief outlook on what you were looking for, these calls between us were lengthy and gave me an indication as to where you stand and what you are looking for.
As part of our procedure, all of our consultations are charged at a fee, this was relayed to you at the beginning and you were happy to proceed.
Let us not confuse our consultation fee with our package fee, as these are two different things.
In order to provide you with a package, a discovery call is needed to evaluate and understand what you are looking for.

After our discovery call, we sent over candidates who we trust met all your criteria, only after you approve those meetings would we then be able to finalise the package for you as this is a personalised service.
We have tried several times to reach out as well as sending you a voice note and a list of candidates via whatsapp so we can discuss it fully and amend accordingly if you were not happy, but you did not allow us the opportunity to take it to the next steps to discuss them further and get your thoughts on it.

The fee that you paid for not only included the consultation but also covered the list of candidates, us reaching out to them to let them know about yourself, get a final approval from them too.
If you allowed the final follow up call, we would have been able to further discuss these candidates with yourself, and made you aware of the different package option that you could have selected which was within your budget.

Should you wish to discuss it further, please feel free to reach out to us.

Kindest Regards,
Personal Match UK

Rated 5 out of 5 stars

Muslim matchmaking service

In the early stages with the team but super impressed so far - quality matches, a much larger effort than excepted from a kind and friendly team, guidance throughout and an open mind to get you to an appropriate match. Overall, more efficient and feels safer than apps, and relying on fate only! Highly recommended.

4 August 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Having used this service I have to say...

Having used this service I have to say, Naseem has been absolutely brilliant. She, and her team, genuinely care about me. The coaching sessions Naseem runs are respectful and I can be open and honest about my experiences with her. Having been through other avenues, online apps, events and a cheaper matching service, I've experienced the hardships of finding someone serious and suitable for me. But the clients who are on the PMUK service are genuine people and makes me hopeful again. This is the biggest decision in my life and I fully trust Naseem with helping me on it

4 August 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Coaching Sessions & Mindset

I joined PM UK a few months back and have found the coaching very beneficial. Naseem led the coaching and was very understanding. Her experience in coaching was evident and I would highly recommend coaching with her for those who are considering joining. The matching process is based more authentic methodology and I am happy with the service so far.

I have been matched with serious like minded people which is a hard ask. The vetting done by the team makes the process more efficient and requires less input from me. Overall I am very pleased with the service. Thanks you Naseem, Lubna, Nadia and the rest of the team.

28 June 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Coaching sessions

I benefited from my one to one coaching sessions a lot. Naseem has helped me change my mindset which has in turn increased confidence within myself. She has helped me articulate and express my emotions in a way that helps people understand me much more, something I found really difficult in the past.
100% recommended the coaching sessions.

12 June 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Was a bit skeptical initially when…

Was a bit skeptical initially when starting coaching as I felt as though it wouldn’t serve me any purpose. However, I now have nothing but good to say about it. It’s really allowed me to view life from a different perspective, evaluate myself and my place in life/the world.

Naz really knows what she’s doing/talking about.

29 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Personal Match U.K

Personal Match U.K. is a very professional company that has provided excellent coaching and spouse matching experience. From the very start Naseem/Nadia and her team have been very helpful on my requirements and constantly updating me on potentials. Not only that but the level of service they are providing is top class. I couldn’t recommend them and their company enough!

23 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Look no further, help has arrived…

So my experience has been one of self-growth and confidence. I think PMUK is more then just a service as they dedicate their effort towards our better futures.
My impression of the company so far has been constructive and beneficial because the team have put together a tailor made plan just for me. I've had 95% of all my worries and fears, in looking for a partner, put to ease and basically erased. Naseem keeps her word by only providing potential matches she would consider for her own kin and the whole team so professional and easy to communicate with. I would 200% recommend this to anyone looking for a high-quality partner you would otherwise not find anywhere else.

22 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

The coaching sessions are fantastic

Naseem has challenged my thoughts with the best questions. There is more clarity in what I want thanks to this. The sessions are tailored to your liking. What is taught through the sessions can be applied to all parts of your life not just a spouse which is great. I look forward to each coaching session so I can work on me. Would highly recommend.

21 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Alhamdulillah I met my partner through…

Alhamdulillah, following my first few meetings arranged by Bhaji Naseem, I was extremely pleased with the match she found for me. She dedicated so much effort in such a short time for me and made my trip completely worthwhile. I have never in my time seen someone care so much about finding me a rishta…we have now been communicating for a few months this is all in Allah’s hands and I know I’m finally on the right path with Bhaji Naseem. Excited to start planning my wedding.

21 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Alhamdulilah I am truly thankful and…

Alhamdulilah I am truly thankful and grateful for having Naseem aunty and her team look after me, guide me and mentor me through this journey of finding a spouse inshallah and more importantly understanding and learning about myself and preparing my mindset in making me a better and happier person first. Each coaching session has bought so much value into my life already. I am able to relate to what has been taught in all aspects of my everyday life aswell. Aunty Naseem really and genuinely wants to help us. She guides us and cares for us family as if we are her family members. I honestly feel I can open up to her and trust her advise wholeheartedly. Everything I’m learning is really all making sense now. I am learning so much how things may have gone wrong in my past and i feel reassured I now have someone that will help hold my hand to make sure I do not make those same mistakes again. May Allah bless aunty Naseem and her team for providing such a unique, personal service to us. I feel so lucky I am finally getting the help iv always wanted. Jazakallah 💝

20 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

100% recommend

مَاشَاءَٱللَّٰهُ, where do I start.
From the start the support received has just been amazing! I don’t think I’ve ever seen such a professional company that helps you find the one your most compatible with in such a respectful and halal way. The team are just so loving and just like family which breaks all the nerves anyone may be feeling. The training they give is soo helpful and it makes it so reassuring that we know what we have to say and ask. I like the fact that everything is so confidential, so nobody has each others details, which I find so safe. Thank you personal match for your amazing service, I look forward to continuing with your service ❤️❤️❤️❤️

19 May 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

It hasn't been long since I joined the…

It hasn't been long since I joined the service and Naseem baj and her team have been absolutely amazing. Baj really wants what's best for you and she has put me with very good amd serious potential matches that have the qualities I'm looking for. There is no time wasting as they do all the background work for you, I feel like I'm in really good hands. I pray baj and her team are rewarded for the tremendous service that they provide.

15 March 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

PMUK is exceptional

PMUK is exceptional! The team are really friendly and supportive.
The coaching sessions with Naseem really helped me develop my communication skills as well as my confidence.
Finding a future spouse requires a lot of effort and time but this service has helped enormously!

6 March 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.
Kind Regards
TEAM PERSONAL MATCH UK

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