The process of buying and moving into Persimmon Trelawny Place has been brilliant. The sales team were fantastic and supported me throughout the fuss free process. Once moved in, the on site tea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Charlotte and Jodie are so lovely; they supported us every step of the way with our purchase. Ami handled our Part Exchange, ensuring everything went smoothly. We had tremendous support from the Site... See more
Company replied
Great sales team (Toni & Tracy) at Harlestone Grange. Knowledgeable, friendly and very, very helpful. Knew them from Scholars Green, some years before. Well designed and built houses. Their developmen... See more
Company replied
One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize ou... See more
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Company details
Written by the company
Building over 16,000 beautifully-designed new homes a year in more than 380 prime locations nationwide, Persimmon is proud to be the one of the UK's most successful house builders.
Contact info
United Kingdom
- www.persimmonhomes.com
4.6
Excellent
13K reviews
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5 stars customer service
Serene environment, cheerful and friendly staff, who are knowledgeable and polite.
29 June 2026
Reply from Persimmon Homes
Thank you for your wonderful feedback. We're delighted you enjoyed the serene environment and found our team friendly, knowledgeable, and polite.
Holly
Very swift process very straightforward…
Very swift process very straightforward with good communication
30 June 2026
Reply from Persimmon Homes
Thank you for your feedback. We're glad you found the process swift, straightforward, and well communicated.
Holly
Thank you Persimmon Homes!
From Day 1, Kate and Giles were amazing and went above and beyond in helping us secure our new home. We have now moved in and couldn't be happier with how smoothly the process went. Highly recommend Persimmon Homes!
30 June 2026
Reply from Persimmon Homes
We're delighted to hear that Kate and Giles went above and beyond to help you secure your new home and that your experience has been such a positive one. Thank you for your recommendation, and we wish you many happy years in your new home.
Best wishes,
Kat
Karen is an excellent sales advisor
Karen is an excellent sales advisor - very informative and kept in contact with me til I could reserve the home.
Reservation process was excellent and she listened to all my concerns and questions and was so accommodating- she is a 🤩
30 June 2026
Reply from Persimmon Homes
Thank you for your wonderful 5-star review. We're delighted to hear that Karen provided such excellent support throughout your journey. Keeping our customers informed and supported is so important, and it's great to know she made the reservation process smooth, We'll be sure to pass on your kind words to Karen.
Best wishes,
Kat
MY DREAMS COME THROUGH.....
I couldn't be happier with the service I received from Persimmon Homes at The Maples in Braintree. Buying a home is a huge milestone, and Aaron, the Sales Director, along with Sales Advisors Zoe and Kris, made the entire experience smooth, enjoyable, and stress-free.
From the outset, they were professional, knowledgeable, approachable, and always willing to go the extra mile. Their guidance and support throughout the purchasing process were exceptional, and they played a key role in helping me secure my mortgage offer from Barclays Bank. They kept me informed every step of the way, answered all of my questions promptly, and made sure I always knew what to expect.
What really stood out was their genuine commitment to customer service. They made me feel valued throughout the entire journey and were always on hand to provide reassurance and practical advice whenever it was needed.
I am extremely very grateful to Aaron, Zoe, and Kris for all their hard work, dedication, and support in helping me purchase my beautiful new home. I would highly recommend Persimmon Homes at The Maples in Braintree to anyone looking for a new-build home. Thank you all for making such an important milestone a fantastic experience!
11 May 2026
Unprompted review
Reply from Persimmon Homes
Thank you for your fantastic 5-star review. We're delighted to hear that Aaron, Zoe and Kris made your home buying journey such a positive experience. Providing knowledgeable support, clear communication and excellent customer service is what we strive for, and it's wonderful to know the team helped make the process smooth and stress-free.
We truly appreciate your recommendation and will be sure to pass on your kind words to the team.
Best wishes,
Kat
Reply from Persimmon Homes
Thank you for sharing your experience, it's always great to know we are providing excellent service.
Best wishes,
Kat
Amazing service all throughout the…
Amazing service all throughout the buying process. Chloe was very helpful and went above and beyond.
1 July 2026
Reply from Persimmon Homes
Thank you for your review. We are delighted to hear that you have had such a positive experience with Chloe, she will be delighted when we share this with her.
Best wishes,
Kat
The process has been seamless
29 June 2026
Reply from Persimmon Homes
Thank you, Edith, for your 5-star review. We're delighted to hear that the process was seamless and appreciate you taking the time to share your feedback.
Holly
Just moved in ..
Just moved in all Site staff kind helpful and nothing seems to be too much bother.
2 July 2026
Reply from Persimmon Homes
We're delighted to hear that you've had a positive experience since moving in and that the site team have been kind, helpful, and supportive throughout. We wish you all the best in your new home and thank you for choosing Persimmon Homes.
Holly
Gary customer care painter,clean tidy
Gary customer care painter,clean tidy
7 July 2026
Unprompted review
Reply from Persimmon Homes
We are delighted to hear of your comments. However, to pass this on to the appropriate team please can you respond to Trustpilots request for further information by providing your development and plot number or an email address.
Many thanks,
Holly
Courtney has been great at dealing with…
Courtney has been great at dealing with any issues we have had, very quick to respond and deal with them!
Great communication from her and no question feels silly :)
- Mayfield estate
7 July 2026
Unprompted review
Reply from Persimmon Homes
We're delighted to hear that Courtney has been so helpful and responsive in supporting you. Great communication makes all the difference, and we're pleased that you've had such a positive experience.
Holly
Dave Plastic Surgeon.
Dave, Plastic Surgeon on behalf of Persimmon Homes has just been to complete a re paint of my front door and from start to finish he has been anazing. Polite, on time, really skillful and informative. He has made a fantastic job of the door with no mess or disruption at all and also polished out a scrape on the back doorstep which now looks like new.
Cannot recommend him enough.
Thanks Dave for a brilliant job!
7 July 2026
Unprompted review
Reply from Persimmon Homes
We're delighted to hear that Dave provided such a positive experience while carrying out the repairs and repainting work to your front and back doors. It's great to know that his professionalism, skill, and attention to detail were evident throughout the visit, and we're especially pleased that he was able to restore the back doorstep scrape so successfully.
Your kind comments will be shared with Dave and the wider team.
Holly
They were very helpful and the…
They were very helpful and the information given before, during and after was clear and well detailed. Great staff.
2 July 2026
Reply from Persimmon Homes
Thank you for sharing your experience, it's always great to know we are providing excellent service.
Best wishes,
Kat
Fast and easy communication
Fast and easy communication. Guided us on the journey and the team were very helpful
2 July 2026
Reply from Persimmon Homes
Thank you for your review. We are delighted to hear that you have had such a positive experience.
Best wishes,
Kat
Loads of issues from start to finish …
Loads of issues from start to finish 12 months from the time I put the deposit down to moving in and still on going
1 July 2026
Reply from Persimmon Homes
Hello Mr Yates,
We're sorry to hear this. Thank you for your feedback; your comments have been passed on to the relevant team for review.
Best wishes,
Lottie
In summary
In summary, I had an excellent experience and would happily recommend their mortgage services to anyone looking to buy a home or remortgage. Their professionalism, efficiency, and customer-focused approach made the entire journey a positive one.
28 June 2026
Reply from Persimmon Homes
Thank you for your fantastic review. We're delighted to hear that you had such a positive experience throughout your home-buying journey. We really appreciate your recommendation and wish you every happiness in your new home.
Best wishes,
Kat
Good customer service and the team…
Good customer service and the team really understands individual issues and works well with them. Will choose them over and over again. Nice Morden affordable homes with clean environment
14 April 2026
Reply from Persimmon Homes
Thank you for your 5-star review. We're delighted to hear that you had a positive experience with our team and that their customer service and understanding of your individual needs stood out.
Best wishes,
Kat
Reply from Persimmon Homes
Thank you for sharing your experience, it's always great to know we are providing excellent service.
Best wishes,
Kat
Second time around
Bought from Persimmon previously and same reason applies for high score - always someone to deal with pre and post purchase.
28 June 2026
Reply from Persimmon Homes
Thank you for your 5-star review. We're delighted to hear that you've chosen us again and that our team's support, both before and after your purchase, has made a positive difference to your experience. We really appreciate your continued trust and wish you many happy years in your new home.
Best wishes,
Kat
I don’t understand why Persimmon pushed…
I don’t understand why Persimmon pushed to complete before the place was ready to be lived in. The communal stairs and hallway did not have carpet. This was being laid on the day our new sofa and bed were delivered. We ended up with muck being trodden in.
The wrong radiators had been fitted in the bathrooms.They are now being replaced so more muck on our carpets. I would have preferred to wait until this had all been finished. I told my solicitor this, but she had been told it would all be done.
2 July 2026
Reply from Persimmon Homes
Thank you for providing valuable feedback, we understand your frustration when not all aspects of your journey ran as smoothly as you would have liked. Please be assured your review will be shared with the relevant team.
Best wishes,
Kat
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