Absolutely terrible service. The staff did not come to help even though we were trying on shoes. They had no idea at all about football shoes and could offer no advice. We’re even too lazy to bring a... See more
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Everything as you expect from a good (online) business. Complete information, easy to order, easy to return. have purchased many times and will order again.
I have been shopping by Perry Sport for years. In the earlier years in their physical shops and the past few years online. The quality of products is high and the service excellent. Very consistent.
Yea it was , anyways I can remember the name of the lady that responded to me me but I really love her despite that I have not seen her before. But the way she handled my issues was more than 💯 %. Fr... See more
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Perry is enorme voorstander van bewegen. Want bewegen is beleven. Daarin helpen we graag. Met een ruime sport- en adventurecollectie, eerlijk advies en goede service. Ons aanbod is een mix van unieke en eigen merken. Met oog voor stijl en voor iedereen. En dat al sinds 1866. Keep moving!
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Extremely Rude Supervisor
Today at approximately 14:00 my husband and I visited the Perry Sports shop in Hilversum. My husband required a pair of football cleats and we were helped by a friendly young man who was giving his ultra best assisting to assist us in English and help us find the correct shoe for my husbands foot type. In total, 6 boxes of shoes where fetched and returned and we eventually decided on taking the cheapest pair on sale, an Adidas Copa 19.4 for 34.99Euros. Not only was the new marked down “SALE" price clearly visible on the shoe display itself, but I also double checked it with the guy helping us, whom confirmed that the price was indeed 34.99.
When paying for the shoes, it rang up as 44.99 per pair. I confronted the guy behind the till and said, I’m sorry, but the shelf says 34.99. He then pulled up his shoulders with a “I don't care attitude” and replied to me that, its a mistake on the shelf. I then said that this is a principle matter and I refuse to pay 10 euros more for a pair pair of shoes when clearly the shelf is labeled at 34.99 and I confirmed with the person who assisted us that it was indeed on sale.
The gentleman behind the till then turned to a lady, (whom I assume must be his supervisor) to clarify the issue. He started telling her the story and forgot to mention that I had also confirmed the price with the person whom assisted me with the shoes. I then interrupted him to clarify with the “assumed supervisor”, that I also confirmed the price with the sales assistant that helped us. She, in an EXTREMELY RUDE tone of voice told me to not interrupt the guy behind the till whom is speaking. It was at this point that my husband and I left the shoes on the counter at the till, turned around and walked out. The blond headed/assumed supervisor, then in dutch yelled behind us, "and don't bother coming back". I might not speak dutch fluently but I do understand it.
I will NEVER return to Perry Sports in Hilversum again
1 September 2019
Unprompted review
Reply from Perry Sport & Adventure
Good afternoon Natasha,
First of all, thank you so much for taking the time to give us such extensive feedback about your experience in our store in Hilversum. It definitely sounds like you were not treated the way you should have been treated and I am truly sorry about that. I want to assure you that we take your feedback very seriously and will inform the manager about your experience.
As I saw in our inbox, you have also e-mailed us about this complaint. Therefore, I have your contact information. You can also expect an e-mail of me shortly, because I want to check if perhaps there is anything I could do in order to compensate you.
^Kim
Good experience
Bough some sneakers and ski equipment but I had to return some of the products which was easy to do in the shop and without cost. Overall, I am satisfied with the experience.
19 August 2019
Unprompted review
Reply from Perry Sport & Adventure
Dear Andrei,
I am glad to hear that you are happy with our service! Thank you for your feedback!
^Kim
Good product.
Good product.. just that i order blue color. In actual its like a shiny dark grey.
But quality is good. Thanks.
12 August 2019
Unprompted review
Reply from Perry Sport & Adventure
Hi Arnold,
Although I'm happy to see that you think the quality of the product is good, I'm a bit disappointed to hear that we've not communicated clear enough concerning the color of the product. Did it not match the description or was the picture 'off' as well? In order to make sure that everybody who will buy the same product in the future is happy with their purchase, it would help me to know which product you're referring to.. Could you let us know, through 'klantenservice@perrysport.nl'? Please mention that you've been asked on Trustpilot to e-mail us, so that my colleagues will know what it is about. Thank you for the effort already made to give us your feedback, we highly appreciate it.
^Anne
Best deals and Best price but variety…
Best deals and Best price but variety is not good as other stores and online stores.
12 August 2019
Unprompted review
Reply from Perry Sport & Adventure
Dear Vinod,
We appreciate your feedback! Thank you!
^Kim
Excellent service
Clear process, easy access to information, friendly service
12 July 2019
Unprompted review
Reply from Perry Sport & Adventure
Dear Theodoros,
Thank you for your positive review!
- Phebe
Reply from Perry Sport & Adventure
Hi Janine,
Dank je wel voor je positieve review! Hier worden we blij van :)
- Phebe
Worse customer service ever
After my online order being cancelled at the last minute (even after receiving an enail telling me it was "on its way" ) I had to run after them for 3 weeks to get my money back.
They said I would get it within 48 hours, one week later still nothing so I call them and they tell me I have to wait another 48 hours because there was a "mistake" . Again, nothing so I'm calling AGAIN to end up with a non-customer friendly girl telling me that I will "probably" get it in 48 hours again. Of course it was not the case so I had to call again an wait another couple of days before receiving the transfer.
At the end I waited 3 weeks and called 3 times to have it back, worse customer service ever.
3 July 2019
Unprompted review
Reply from Perry Sport & Adventure
Hi Yelena,
Thanks for your honest review. We completely understand your frustration and we are really sorry about this situation. I can see in the system that one of our colleages send you the wrong track & trace code the second time, that is was going wrong. We learn from our mistakes and hope to prevent this from happening again.
Again, sorry for the inconvenience!
- Perry
Do not buy there
I ordered a jacket, after 10 days was still to deliver.
I call the helpdesk and they reply they do not have the item in stock while their system thinks there are 2 (in 2 separate shops).
Nobody wouldhave told me nothing if i would have not called them.
18 April 2019
Unprompted review
Don’t ever buy there
Don’t ever buy there. Don’t respond and don’t deliver
22 February 2019
Unprompted review
Fake sales
Fake sales, do not respond to emails, do not answer their phones. Do not purchase from their online stores.
16 July 2018
Unprompted review
Impeccable service
On 3 December, I visited the store in Hilversum to collect my order. I had made a mistake and Mariam at the cashier helped me in such a professional and quick way that I could not believe it! She immediately followed up on my online purchase, informed me of what I should have ordered and provided the necessary items in no time and with a big smile!
To top it off, she arranged my refund as the items I got were cheaper than the ones I paid for online. In 2 days the difference was in my account.
No hassle, just excellent service!
Thank you Mariam! You saved me a lot of time and trouble!
6 December 2016
Unprompted review
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