Percival Reviews 2,535

I purchased 2 cardigans, I needed to send one back but I missed the deadline to be able to, I emailed them and the customer service was initially excellent- I received an email response saying they would accept the item back and refund it. It told me to respond to the email to confirm and they would send a QR code to be able to post back. I emailed, I heard nothing, I emailed again, I heard nothing- 5 emails later of me asking for a response, I still heard nothing. I’ve given up on sending it back now but just wanted people to not bother with this company- shocking customer service.

Really couldn't recommend Percival any higher - the communication, customer service and speedy delivery time were all first class when ordering my wedding suit. In particular, Michelle from the customer service team was incredibly helpful, letting me know of re-stocking timelines when the suit trousers were out of stock and available offers when I was ready to purchase the suit.

The product is also great - 100% linen and a really striking colour.

I ordered a pair of chinos from Percival. They were not suitable and I sent them back for a refund. Two emails later and still no acknowledgment or in fact refund of monies. I think 6 weeks is way too long to process a refund and I question now the company ethics

i love percival so much i love the quality and vareity and style its the only clothing shop i buy from now

Quality of garments vary between acceptable and good-ish. Pleased with the quality of a knit polo t-shirt and some waffle t-shirts, I tried out some of their pleated trousers and a Harrington jacket, which both had rather bad zipper quality. I had the "Men's Chapter Zip Up Jacket | Forest Green" and the zipper was annoyingly unreliable. For the price, I expect the zippers to be more reliable and smooth, since they underperform even to my 60€ linen trouser from Abercrombie and Fitch. Overall, the quality of the fabric is good most of the time, but unfortunately didn't amaze me either, especially given the price... The linen trousers for 175€ didn't show particularly better quality than my 60€ ones from A&B.
Though I will continue to look in for good deals, as I'm relatively pleased overall. Although the sorting facility forgot about my return, the customer service processed my refund within the same day I contacted them. Overall, I am pleased.

I've been a loyal customer of Percival for years and have bought many items from them. I really like their clothing so it's disappointing to see such a decline in their customer service which now appears to be non-existent. I started a returns process for an item at the beginning of February. It was stated that I would receive an email with the QR code. I didn't so I emailed Percival on 13th February. To date I still haven't had a reply. This is really not good enough and this doesn't give me confidence to buy from you again. Seriously, I'm not sure what's going on but sort it out or you'll lose more loyal customers like me.

** Percival have yet again responded to a customer asking them to email them, despite having emailed them already and NOT having had a response. You are insulting customers.

The quality of the materials used are very high, and how things made is top notch.

The prices are a bit high, but fare as well.

Disappointing quality with manufacturing errors wnd then had to pay additional postage fees to return. Still yet to receive refund a week later which is disappointing given cost of clothing. Unlikely to buy online again.

No sizing available for long legs. Pain in the ass to use the website, too pricey for the quality

Avoid this company at all costs. Trying to get a refund is almost impossible and makes the process highly stressful. They don’t respond to any emails (I sent four) and they provide no updates on where your refund is despite it being ‘processed’. Such a shame as I’m looking to buy a new suit but I simply would not use this company again as returning items is such a nightmare - luckily there are plenty of good companies out there who have a decent returns and customer service (eg universal works). I eventually got my money back but only by reaching out via instagram. They clearly never processed my refund as they had stated or reviewed the emails chasing it. Really poor customer experience all round.

Have purchased some great clothes in the past but recently purchased three items and having issues! Sent two back for an exchange two weeks ago and heard nothing since despite sending emails to the customer service team three times. If you are confident the size they offer will fit, then order …otherwise exercise caution!!

Percival received my return on 31/01/26. It's been over three weeks, and they have not even bothered to acknowledge receipt. I am submitting another review as it seems the only way to contact them. If I do not hear from them by 03/03/26, I will be submitting a chargeback through my bank.

The suit I bought had multiple tailoring errors (buttons sewed on poorly, pleats not properly stitched) and it's taken a month to get a refund. Avoid.

Great company and quality garments. Highly recommend trying this small but mighty clothing company!

I'd been looking at Sherlocks for a while and finally decided to buy (at a modest discount). It was as easy to buy as ever and I'm delighted with it. It's perfect in the car or around town with warm jumper / overskirt underneath its good for cold wet February days

Quality stuff. I like it

Like many others, I have found out too late that Percival's obvious flare for design isn't matched by their customer service, the whole of which seems to be a barely monitored email address.

Their terrible returns process means I will not buy from Percival in the future. There is no clear way to initiate a return through the website, and I was obliged to email them and wait an unacceptable 12 days for a return label to be emailed back. I have waited over three weeks for a refund, without so much as an acknowledgment that the returned goods have been received.

Their customer service as a whole seems disappointing, disrespectful, and entirely inferior to that of their competitors. To be avoided.

I‘ve ordered from their website several times and I‘ve found their clothes to match the descriptions and photos on the website. However I can‘t recommend ordering from them because of their terrible and unresponsive service.
I had to return a polo shirt in november because the fit was not what I expected. I used the return label provibed by Percival and the parcel arrived at the company. Despite that I have not received a refund. I‘ve contacted them several times and never received any response. It‘s incomprehensible to me how a company can undermine their image like that. The clothes are fine but the service is incredibly poor. And telling customers on here to contact you via email is not helping since you apparently haven‘t read all the other emails sent before.

Terrible service. I returned part of my order, and had confirmation from Percival that they received the return on 27th December 2025. I have since contacted them via email and social media messaging to find out why I have not been refunded, and have had no response. It is now 15th February 2026, and I am still waiting, with no update as to when I will get my money back. My next step will be to contact my bank. Judging from other reviews this does not seem like a one-off mistake.

Great product. Designed well with quality material.