Penton Motor Group Reviews 

813
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable and friendly staff who make the entire car-buying journey remarkably smooth, pleasant, and completely pressure-free. People also deeply appreciate the thorough vehicle handover process, the helpful guidance received, and the continuous updates provided when exploring different options. Some reviewers were not happy with the poor after-sales communication and the ongoing difficulties experienced when trying to get vehicle repairs or parts sorted out properly. A few consumers additionally mentioned frustrating encounters regarding unhelpful customer service teams, unexpected delays, and completely unresolved mechanical problems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming, professional, and... See more

Service

Users describe positive interactions with service, noting that staff members are exceptionally helpful,... See more

Product

Reviewers highlight positive aspects of product quality and vehicle performance, expressing satisfaction with... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful representatives who explain every... See more

User experience

Clients share positive opinions on user experience, noting that staff members are polite, highly informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial meeting with Harry to collecting our new car the experience was 1st class. Harry clearly explained the options available to us & noted our requirements without any pressure to buy. Th... See more

Rated 5 out of 5 stars

Have just purchased an MG4 ev from Pentons in Salisbury. Everyone was very knowledgeable and helpful to us, taking us through the ins and outs of ev ownership. We were under no pressure to commit to b... See more

Rated 5 out of 5 stars

When we visited Penton Salisbury we were introduced to a salesman called Wilfie. He helped us through all the stages of selling our MG and purchasing a new Hybrid MG. He was a very professional and... See more

Rated 5 out of 5 stars

We had a great experience at Penton MG Salisbury with Sales Executive Wilfie Vincent who dealt with us from start to finish on buying our new car. He has a lovely, calm personality and was very knowle... See more


Company details

  1. Car Dealer
  2. also in
  3. Car Accessories Store

Written by the company

Penton Motor Group selling & servicing New Cars and Used Cars in the South of England, UK. Citroen, Peugeot and Vauxhall Main Dealers. Multi-make Used Cars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

813 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(813)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A huge thank you to Oakley from Penton…

A huge thank you to Oakley from Penton MG who supported with chosing the right car for our family. He answered all questions in an efficient and knowledgable way.
The MG HS I purchased was immaculate and is drivinG perefctly.
Thank you so much for all of your help. I would thoroughly recommend MG is Salisbury - a great experience.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Peace of mind for clients

The website experience was easy, searching for a car that suited my requirements. The pre-sales/ sales staff at both Poole and Christchurch branches were helpful and professional, from arranging test drives to answering my questions. By the time I decided to purchase, I had peace of mind that I was making an informed decision with all the help especially from Scott P from Christchurch branch.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Fab experience from start to finish

I recently purchased my first new car from the Peugeot garage in Salisbury. The service was 10/10 from start to finish and it was very easy to contact Harry throughout the process if we had any questions. As this was our first time taking out a finance agreement he took the time to explain everything to us and show us all our options, which we really appreciated. would definitely recommend considering visiting the Salisbury branch if you are looking to get a new car!

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Wilfie made us feel at ease and we went for two models. He was never pushy and let us make our own choice.

Very happy with the service and his knowledge and would use again if we require a new car in the future.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

We recently bought a lovely new MG from…

We recently bought a lovely new MG from Penton Salisbury. After spending weekend after weekend looking at cars, we finally found the perfect one and had excellent customer service from everyone we met. Special thanks to Wilfie, who made the whole experience simple (with 2 small children in tow!) he kept us informed with regular phone calls and emails. We also loved the long test drive we were able to have. Thank you!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Penton Salisbury

Harry Riggs was my salesperson for the purchase of my new car.
He made things really easy and I was able to drive away with my new car the same day. Really friendly garage & staff, knowledgeable on their stock and will really go out of their way to help. Thank you

29 March 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience at Penton MG

I had a great experience at Penton MG. Wilfie was my sales executive and he was so helpful and welcoming. He was always very friendly and polite and was always able to answer any questions I had. When I needed to call and ask some questions about the car he got back to me really quickly! During the sales process he made sure to check in with me to give me an update on the arrival of my car and to see if I needed anything. Overall, I'd definitely recommend anyone to use Penton MG and to use Wilfie as their sales executive.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Uncomplicated and relaxed purchase experience

We bought a second hand car from Penton-MG in Salisbury and the process was very straight forward, without any hidden twists or turns. Specifically, we were informed of additional services without being pressured or made to feel rushed to make our decision. The team there was very knowledgeable and were able to answer all our questions and provide regular updates via phone and email during the week that the car was being prepared. I would like to commend Oakley S for the excellent customer experience.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

**AVOID AT ALL COSTS** Absolutely…

**AVOID AT ALL COSTS** **Christchurch Penton** Absolutely appalling customer service. I was told by a VERY unfriendly Mr Gavin Stockly that the account where the bills are sent to doesn't exist. Low an behold they then found it after telling me I MUST pay either by card or cash. No apologies, he just walked off. This isn't the first time where the staff there treat you like something they have just stepped in. I will NEVER buy from there again, and I will be telling everyone about their absolutely shocking SO CALLED customer service

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Scott.

Buying my new car from Scott Player at Penton Poole was a pleasure. He dealt instantly with any queries and was courteous throughout. Thank you.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

We cannot fault Penton Salisbury

We cannot fault Penton Salisbury, nor in particular, Oakley Sharpe who sold us our car. He has a very relaxed as well as a good business manner. He is obviously very proud to work at Penton Salisbury and came over to us as a good and dependable sales person. We have no regrets and we are very pleased with our car

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Matt at Pentons went the extra mile

Matt at Pentons was excellent, both in the information provided on my (first) new EV, a Citroen eC3, but he also went to extra trouble to fix a delivery date to tie in with the new registration year. In a busy showroom it's often difficult for the salesperson to appear as if time wasn't a problem. I certainly felt unhurried during the process.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from Dillon at Penton MG Salisbury. He was very helpful introducing us to all the new features of an electric car.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased an MG HS from…

I recently purchased an MG HS from Penton in Salisbury, and I couldn’t be happier with the experience. From start to finish, the team was incredibly professional, friendly, and helpful. The sales staff made sure I felt comfortable and well-informed throughout the entire process.

Thanks to Oakley for his attentiveness and expert guidance. He answered all my questions, explained everything clearly, and made the whole process smooth and hassle-free. The level of customer service I received was outstanding, and I really appreciate the effort they put into making my purchase stress-free.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I ordered our Motability car from…

I ordered our Motability car from Pentons in Christchurch and the service was great.
Scott couldn't have been more helpful and was a pleasure to deal with.
We are very pleased with our new car - Thank You Penton!

7 March 2025
Unprompted review

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