PensXpress.com Inc Reviews 

1,560
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I picked PensXpress because the company is Veteran owned, and made here in the USA! Pens are great quality, just as described and my order arrived on time. Will definitely order again when needed.

Rated 4 out of 5 stars

The pens we ordered were Good, delivery was Okay maybe slower than we were led to belive. We ordered on a Sunday evening and recieved a email the next day saying the order was on the way, we paid fo... See more

Rated 5 out of 5 stars

This is the third time that I order from this company. The pens are very good quality (especially for the price), the etching of the logo looks great, the website is easy to navigate, and the order al... See more

Rated 4 out of 5 stars

The pens were well priced. However, the green that looked like a kelly or hunter green in the order area is more of a neon green. A little off-putting for our adult church members, but the kids will p... See more

Company details

  1. Promotional Item Store
  2. Business to Business Service

Written by the company

Discover Premium Custom Pens at Unbeatable Prices! At We specialize in creating high-quality, custom-imprinted pens that leave a lasting impression. Whether you’re placing a small order or a large-scale project, our expertise ensures every detail is handled with precision and care. As a trusted leader in the custom pens industry, we’ve built our reputation on exceptional service, top-notch craftsmanship, and a commitment to exceeding customer expectations. Need pens that reflect your company’s unique identity? We’ve got you covered! Why Choose Us? Customization Made Easy: Choose from a wide range of fonts, colors, and designs to create pens that perfectly align with your brand’s personality. Unmatched Quality: We use only the finest materials to ensure your pens look professional and perform flawlessly. Free Shipping & Setup: Enjoy hassle-free ordering with complimentary shipping and setup services. Great Deals: Get competitive pricing and custom quotes tailored to your needs. Make a statement with custom pens that showcase your brand in style. Visit our website today to explore our offerings, request a quote, and take advantage of our exclusive deals!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,560)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very happy with my pens

I am very happy wwith my pens. The logo is clear, the pens are as described, and write well.

20 February 2025
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

Thank you for the fantastic 5-star feedback! We’re proud to have provided you with custom pens that you love from PensXpress.com. Your satisfaction is our priority, and we’re here for your future needs.

Rated 5 out of 5 stars

I love my pens

I love my pens, thank you. I hope to order more at a different time and date.

10 February 2025
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

We sincerely appreciate your 5-star review! It’s great to know that your experience with PensXpress.com and our personalized pens exceeded your expectations. Thank you for your kind words and continued support.

Rated 5 out of 5 stars

The pens we chose for our organization…

The pens we chose for our organization have been reorderd several times. The service is excellent and the quality has been consistent over all this time, People have come to look for these pens at our events!

13 January 2025
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

Thank you for your 5-star review! We're thrilled you love your custom pens!

Rated 5 out of 5 stars

Logo shows well being the white on…

Logo shows well being the white on black. Pens are of good quality and the price was right!

17 January 2025
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

Thank you for the 5-star rating and for being a loyal customer!

Rated 1 out of 5 stars

My Order was NOT RECEIVED!

I did not receive my order and it was fully paid for!!!!!! The company has not tried to rectify the situation. Either you REFUND me or RESEND the ORDER!!! That is what Good Business is, but you are GREEDY!!!!!.

NEVER AGAIN WILL I USE THIS COMPANY!

14 November 2024
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it must be to not receive your order, especially during the holiday season.

After investigating, we’ve confirmed that your package was unfortunately lost by the postal service during their peak holiday period. While this situation is entirely out of our control, we deeply regret the impact it has had on your experience with PensXpress.com.

We want to assure you that we take every customer concern seriously and strive to provide excellent service. In this case, we have already initiated a refund through PayPal as part of the chargeback process, and you should see the funds returned to your account shortly.

We value your feedback and hope you’ll reconsider giving us another opportunity to serve you in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out directly at orders@pensxpress.com.

Thank you for your understanding, and we wish you all the best.

Sincerely,
The PensXpress Team

Rated 5 out of 5 stars

I ordered black

I ordered black, personalized retractable pens for my 50th Wedding Anniversary and they are awesome. I love them. They look expensive and elegant. The price was on point and they were delivered in a very timely manner.

2 July 2021
Unprompted review
Rated 1 out of 5 stars

Bad product

The pens don't write well, and the printing did not come out well. They have no return policy or satisfaction guarantee policy. Was a waste of money.

10 June 2018
Unprompted review
PensXpress.com Inc logo

Reply from PensXpress.com Inc

My name is is Rudy and I am the manager here at PensXpress.com.

I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Below is a link to our return policy,

https://www.pensxpress.com/pages/policy-agreement

If you printing is defective or pens are faulty we do offer 100% replacement.

We take these matters very seriously. However, we have no record or recollection of any customer experience fitting your review and description, nor can we verify anything about your identity from your Facebook profile.

Let’s get on a call (855-736-7977) and address this asap, we value your business.

Yours sincerely,
Rudy O

Rated 5 out of 5 stars

Fabulous - Great pens! Great printing quality! Reordering pens again today!

The pens I ordered a year ago, were printed with our logo and the quality of the pen (.59 each) and the printing was outstanding! Our Sweet Adeline Chorus has decided to order more pens and I am ordering the exact same pen we ordered initially. What a fabulous price for such a great pen. I work as a nurse in a Children's Hospital and am hoping to design a logo for our NICU and then order these pens again. Thanks for your kindness and expertise. Warm regards, Sue

11 February 2017
Unprompted review
Rated 5 out of 5 stars

Great Pens!

Have ordered Pens from PensXpress for quite sometime now. Very happy with the quality of the pens. Patients seem to like them so much they want to take them by the handfuls. One little thing which is so minute is that I wish they still had the color we liked. It didn't stop us from ordering and will continue to do so.

1 February 2017
Unprompted review
Rated 5 out of 5 stars

Great Pens and Great Customer Service!

I was looking for a quality pen and a reasonable price. I wanted to make sure that the text looked good and requested a proof before processing the order. The proof looked great and I requested and received only red, blue and black.

31 January 2017
Unprompted review
Rated 5 out of 5 stars

Just what I wanted

PensXpress delivered my pens for my daughter's bridal shower on a very timely manner. They look great and were reasonably priced. I absolutely would recommend this company.

30 January 2017
Unprompted review

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